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Company Description

Contact Info

177 Huntington Avenue

Boston, MA 02115

United States

Phone: 617-587-1100


Carbonite, Inc. focuses on the development and marketing of computer backup service that enables users to backup, access, and restores data files online. The company offers pricing packages for its Carbonite Pro and Carbonite Server solutions. As of December 31, 2013, the company had subscribers in approximately 100 countries. The company offers its customers automatic backup. It enables customers to access stored files from Carbonite servers anytime, anywhere using a Web browser or from any Internet-connected device using one of its free iPad, iPhone, or Android apps. Customers can browse their photos, play music and videos, and view documents, spreadsheets and presentations. Unlike traditional remote desktop applications, the company allows its customers to access their stored files even if their computers are turned off, lost, stolen, or destroyed. The company encrypts all customer files before they are transmitted to its data centers, guarding against unauthorized access to stored files. The company offers backup solutions to its customers with anytime, anywhere access to their stored files. It offers small business customers cloud backup for various computers for an annual flat fee based on the total amount of data backed up, with the option to purchase additional incremental storage capacity. For small business customers with servers, it offers cloud backup for an unlimited number of servers for a flat annual fee based on the total amount of data backed up, with the option to purchase additional incremental storage capacity. The company’s server solutions also offers management capabilities, including scheduling, retention, bandwidth and compression settings, and detailed monitoring and reporting via a personalized server dashboard. The company encrypts files using a key before the files leave the customer’s computer and transmits the encrypted files over the Internet to one of its secure data centers. Customers’ files remain encrypted on the company’s servers to guard against unauthorized access. Proprietary Server Software At the core of its offerings is its proprietary server software designed specifically for cloud backup. The server software comprises two major components: the Carbonite Communications System (CCS) and the Carbonite File System (CFS). CCS moves customer data between the company’s software installed on its customers’ computers and CFS running on its storage servers. Marketing and Sales The company’s network of sales channel relationships includes distributors, resellers and retailers. Intellectual Property The company relies on a combination of trademark, patent, copyright, and trade secret laws, as well as confidentiality procedures and contractual restrictions. CARBONITE is a registered trademark in the U.S. and in approximately 30 other countries, including countries in the European Union. Carbonite also has additional registrations and/or pending applications for additional marks in the U.S. and/or other countries include Carbonite The Better Backup Plan, Green Dot Logo, Back it up. Get it back, Because Your Life is On Your Computer Logo, Carbonite and the Green Dot Logo, Carbonite Lock Logo and Chinese character representations for Carbonite. In addition, it has 4 issued patents, expiring at various times between 2029 and 2030, and 18 pending patent applications in the U.S. and internationally that cover both its technical infrastructure and its key usability and design concepts. Competition The company’s solutions compete with offerings from Mozy, Symantec, Code 42, and Infrascale, among others. In addition, certain of its features, including its mobile backup and remote access service compete with services offered by Apple, Google, Microsoft, and Amazon, and features, such as the ability to share data with third parties compete with DropBox, SugarSync, and Box, among others. History Carbonite, Inc. was founded in 2005. The company was incorporated in the state of Delaware in 2005.


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