BT Group plc operates as a communications services company worldwide. Lines of Business The company has six customer-facing lines of business: BT Global Services; BT Business; BT Consumer; EE; BT Wholesale; and Openreach. The lines of business are supported by BT Technology, Service & Operations (BT TSO), the company’s internal service unit. BT Global Services line of business This line of business provides business communications worldwide. The company helps approximately 6,200 corporate and public-sector customers across 180 countries. Products and Services The company delivers value to its customers by combining a portfolio of products and services with industry-specific solutions and consulting expertise. The company has product categories organized around what its customers need. These are: BT Connect: Network services are at the core of the company’s Cloud of Clouds strategy. They connect the company’s customers to their people, to their own customers, to the cloud and to the world. The company offers a range of IP, Ethernet and internet virtual private network services, including direct connectivity to third-party cloud services providers. The company delivers its network services across 180 countries through a range of access technologies, including DSL, Ethernet and satellite. BT Assure: Cyber security is firmly on the boardroom agenda for many companies with cyber-attacks a daily occurrence. The company uses the expertise that it has from protecting the company to develop products and services (such as firewalls, Web security, intrusion prevention and threat monitoring) to protect the company’s customers. BT One: The company’s collaboration services help customers simplify their communication channels and transform the way they interact with their customers, colleagues, partners and suppliers. And the company’s mobile services help keep them in touch when they are on the move. BT Contact: The company’s contact center services help its customers build relationships with their customers. The company offers various ways for them to communicate together, including email, Web chat, video, social media and the phone – either through automated systems or dedicated advisers. The company’s cloud contact solutions give companies more control over their costs, allowing them to change capacity in response to demand. BT Compute: The company provides IT services across its global network from 48 data centres worldwide, 22 of which are cloud-enabled. The company’s services range from traditional telehousing and colocation to the latest public, private and hybrid cloud solutions, delivered in any combination its customers need. BT Advise: The company intends to operate as an adviser for all its customers. The company’s team of approximately 2,000 professional services people provides the connection between business strategy and technology. By giving expert advice and then integrating and managing all essential business technologies, the company’s customers could get the most value from its services. Markets and Customers The company has relationships with 98% of FTSE100 companies; 84% of Fortune 500 companies; 97% of Interbrand’s annual ranking of the 100 most valuable brands in the world; 95% of the world’s top banks; and public sector organizations in 29 countries worldwide. The company has a major presence in Continental Europe, with national networks and metropolitan fibre rings in most major countries, including Belgium, France, Germany, Italy, the Netherlands, the Republic of Ireland, and Spain. Competition The company’s major competitors are global telecoms companies, such as AT&T, Orange (Orange Telecommunications Group Ltd) and Verizon. BT Business line of business This line of business sells communications and IT services in the U.K. and the Republic of Ireland. The company has approximately 900,000 customers and provides fixed-voice, networking, cloud services and broadband. During 2015/16, the company had four customer-facing divisions: UK SME, BT Business Solutions, UK Corporate, and BT Ireland. UK SME UK SME supplies small businesses, ranging from s
bt group plc
(BT/A:London Stock Exchange)
81 Newgate Street
London, EC1A 7AJ
Phone: 44 20 7356 5000
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