American Water Works Company, Inc., a holding company, operates as a water and wastewater utility company. The company serves 15 million people with drinking water, wastewater and other related services in 47 states, the District of Columbia and Ontario, Canada. Regulated Businesses The company’s primary business involves the ownership of subsidiaries that provide water and wastewater utility services to residential, commercial, industrial and other customers, including sale for resale and public authority customers. The company’s subsidiaries that provide these services operate in approximately 1,600 communities in 16 states in the United States and are subject to economic regulation by certain state commissions or other entities engaged in utility regulation, referred to as Public Utility Commissions (PUCs). The company’s Regulated Businesses primarily include 81 dams and 81 surface water treatment plants along with approximately 500 groundwater treatment plants, 1,100 groundwater wells, 100 wastewater treatment facilities, 1,200 treated water storage facilities, 1,400 pumping stations, and 49,000 miles of mains and collection pipes. The company’s Regulated Businesses owns the physical assets used to store, pump, treat and deliver water to its customers; and collect, treat, transport and recycle wastewater. Wastewater services involve the collection of wastewater from customers’ premises through sewer lines. The wastewater is then transported through a sewer network to a treatment facility, where it is treated to meet required regulatory standards for wastewater before being returned to the environment. The solid waste by-product of the treatment process is disposed of, or recycled, in accordance with applicable standards and regulations. Customers: The company has a large and geographically diverse customer base in its Regulated Businesses. Residential customers make up the majority of its customer base in all of the states in which the company operates. The company also serves commercial customers, such as offices, retail stores and restaurants; industrial customers, such as large-scale manufacturing and production operations; and public authorities, such as government buildings and other public sector facilities, including schools. The company also supplies water through its distribution systems to public fire hydrants for firefighting purposes, to private fire customers for use in fire suppression systems in office buildings and other facilities, as well as to other water utilities in the form of bulk water supplies for distribution to their own customers. The majority of the company’s regulated water customers are metered, which allows it to measure and bill for its customers’ water usage, typically on a monthly basis. The company employs various methods of customer meter reading to monitor consumption. These methods range from meters with mechanical registers where consumption is manually recorded by meter readers, to meters with electronic registers capable of transmitting consumption data to proximity devices (touch read) or through radio frequency to mobile or fixed network data collectors. Seasonality: Customer demand for the company’s water service is affected by weather and is greater during the summer months primarily due to increased usage for irrigation systems and other outdoor water use. Competition: The company’s competitors include Aqua America, Inc.; United Water (owned by Suez Environnement Company S.A.); American States Water Company; and California Water Service Group. The company also faces competition from infrastructure funds, multi-utility companies and others, such as Algonquin Power and Utilities Corp. and Corix. Market-Based Operations The company provides services to military bases, municipalities, exploration and production companies, commercial, industrial and residential customers that are not subject to economic regulation by state PUCs and do not require substantial infrastructure investment through its Market-Based Operations. The company’s Market-Based Operations is comprised of four segments, including Military Services Group, Homeowner Services Group,
american water works co inc (AWC:Berlin)
1025 Laurel Oak Road
Voorhees, NJ 08043
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