y increasing profitability in its life business and targeted growth in profitable general insurance segments. The company provides a range of insurance solutions, such as life and long-term savings, general and health insurance and asset management through Aviva Investors France. The company sells long-term savings, pensions and regular premium products, with a focus on the unit-linked market and a range of protection products, primarily for individuals. The company has a relationship with the Association Française d'Epargne et de Retraite (AFER) which is a retirement savings association in France. In the general insurance market, its product range includes household, motor, health and legal protection products and also a range of insurance products for small to medium sized entities, farms, craftsmen and tradesmen, and specific products for building firms and motor fleets. Distribution: The company has developed a multi-distribution model combining retail, direct and bancassurance networks through owned distribution channels, independent networks and partnerships. Its retail network sells through approximately 920 tied agents, a direct sales force made up of approximately 1,200 Union Financière de France (UFF) consultants and direct advisors, and through brokers in the life, health and construction markets. Direct distribution is managed through the Eurofil brand for personal general insurance, the Aviva Direct brand for protection and Epargne Actuelle for the AFER product. The company operates in the bancassurance market through its partnership with Crédit Du Nord, a subsidiary of Societe Generale, selling life, savings and protection products. Poland The company offers general insurance services in Poland. The company’s life business in Poland provides a range of protection, savings and pension products, as well as health insurance. For institutions, the company offers group life insurance and employee pension programs, which are both unit-linked products. The company offers a standard product as part of its privately managed Pillar II pensions business. The company offers general insurance products to both commercial entities and individuals. For individuals, the company offers home, accident and travel insurance, which are primarily sold by tied agents, as well as motor insurance, which is sold primarily through its direct operation. For institutions, the company offers selected commercial lines risks. The company has a relationship is with Bank Zachodni WBK (a subsidiary of Banco Santander) that sells both life and general insurance products through the bank's network of approximately 723 branches. In addition, in July 2015, the company acquired Expander Advisors, the major network of IFAs in Poland. The company also co-operates with independent insurance agencies and brokers. The company’s mutual funds are also sold in brokerage houses and its individual products are supported by call centre and Website sales. Italy, Spain and Other Italy: The company has approximately 2.2 million customers across both the life and general insurance businesses in Italy. Its life business offers a range of products covering protection, savings and pensions, with a continued focus on less capital intensive products, to optimise the product mix. The company has reviewed its unit linked product range, and improved its protection offering for both retail and bancassurance networks. As part of its household insurance offering, the company launched a new ‘connected house’ product sold by agents, which includes a ‘white box’ capable of alerting the client in case of water damage, presence of gas or smoke etc. In addition, it launched a new health product sold both through Banco Popolare and its retail network. The company’s products are distributed through bancassurance partnerships with UniCredit Group, Banco Popolare Group and UBI Banca. These partnerships give the company access to approximately 3,500 branches. In addition, the company also has approximately 1,500 active financial advisors, and a retail network of c.700 insurance (multi-mandate) agents and brokers as of June 30, 2015. Spain: The company sells
aviva plc (AV/:London)
London, EC3P 3DQ
Phone: 44 20 7283 2000
Fax: 44 20 7662 7148www.aviva.com
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