Australia and New Zealand Banking Group Limited provides banking and financial products and services to retail, small business, corporate, and institutional clients primarily in Australia and New Zealand. Segments The company is managed along the geographic regions of Australia; New Zealand; Asia Pacific, Europe, and America; and the matrix segment of its global institutional client business. AUSTRALIA The Australia region consists of Retail, Commercial, Institutional, and Wealth segments. Retail The Retail segment consists of Retail Distribution and Retail Products. Retail Distribution operates the Australian branch network, Australian call centre, specialist businesses (including specialist mortgage sales staff, mortgage broking and franchisees, direct channels (mortgage direct and one direct)), and distribution services. Retail Products is responsible for delivering a range of products, including mortgages, cards, unsecured lending, transaction banking, savings and deposits. Mortgages provide housing finance to consumers in Australia for both owner occupied and investment purposes. Cards and Unsecured Lending provides consumer credit cards, ePayment products, personal loans and ATM facilities in Australia. Deposits provide transaction banking and savings products, such as term deposits and cash management accounts. Commercial The Commercial segment includes Esanda; Regional Commercial Banking; Business Banking; and Small Business Banking Products. Esanda provides motor vehicle and equipment finance and investment products. Regional Commercial Banking provides a range of banking services to personal customers and to small business and agribusiness customers in rural and regional Australia. Business Banking provides a range of banking services, including risk management, to metropolitan based small to medium sized business clients. Small Business Banking Products provides a range of banking services for metropolitan-based small businesses in Australia. Institutional The Institutional segment offers a range of financial services to institutional customers within Australia along the product lines of transaction banking, markets, and specialized lending. Also includes balance sheet management and relationship and infrastructure. Wealth The Wealth segment includes Private Bank; Investments and Insurance Products; and ING Australia Limited (INGA). Private Bank involves in assisting high net worth individuals and families to manage, grow and preserve their family assets. Investments and Insurance Products comprises Australia’s financial planning, margin lending, insurance distribution, and trustees businesses in addition to ETrade, an online broking business. ING Australia Limited (INGA) is a joint venture between ANZBGL and the ING Group. ANZBGL owns 49% of INGA and receives proportional equity accounted earnings. THE ASIA PACIFIC, EUROPE, and AMERICA The Asia Pacific, Europe, and America region includes Retail, which provides retail and small business banking services to customers in the Asia Pacific region; Asia Partnerships, which is a portfolio of strategic retail partnerships in Asia and includes partnerships or joint venture investments in Indonesia with P.T. Panin Bank, in the Philippines with Metrobank, in Cambodia with the Royal Group, in China with Bank of Tianjin and Shanghai Rural Commercial Bank, in Malaysia with AMMB Holdings Berhad, and in Vietnam with Sacombank and Saigon Securities Incorporation; Wealth, which includes investment and insurance products and services across the Asia Pacific and under the Private Bank banner assisting customers in the Asia Pacific region to manage, grow and preserve their assets; Executive & Support, which includes the central support functions for the division; Institutional Asia Pacific, Europe, and America matrix reports to the Asia Pacific, Europe, and America division; and Bangalore, which includes operations, technology, and shared services support services across various geographic regions. NEW ZEALAND BUSINESSES New Zealand comprises three customer segments, Retail, Commercial, and Institutional,
aust and nz banking group
(ANZ:Australian Stock Exchange Ltd)
ANZ Centre Melbourne
833 Collins Street
Melbourne, VIC 3008
Phone: 61 3 9273 5555
Fax: 61 3 8542 5252www.anz.com
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