America Móvil, S.A.B. de C.V. provides telecommunications services in Mexico and internationally. The company has major wireless, fixed-line or Pay TV operations in 16 other countries in Latin America and 7 countries in Central and Eastern Europe. The company operates in all of its geographic segments under the Claro brand, except in Mexico, the U.S. and Europe. Mexico Wireless Operations The company offers wireless services and products in Mexico through its subsidiary Radiomóvil Dipsa, S.A. de C.V. (Telcel) and Telcel’s subsidiaries and affiliates in Mexico. Telcel is the provider of wireless communications services in Mexico. The company offers yellow-pages directory services in Mexico through Anuncios en Directorios, S.A. de C.V. and publishing services through Editorial Contenido, S.A. de C.V. As of December 31, 2014, the company had approximately 71.5 million cellular subscribers. Services and Products Voice Services and Products Telcel offers wireless voice and data services under various service plans to meet the needs of different user segments. Telcel offers international roaming services to its subscribers through the networks of cellular service providers with which Telcel has entered into international roaming agreements around the world. In Mexico, Telcel also provides global system for mobile communications (GSM), 3G and 4G (fourth generation) LTE (long term evolution) roaming services to customers of Telcel’s international roaming partners. Value-Added Services Telcel offers value-added services that include Internet access, messaging, and other wireless entertainment and corporate services. Telcel provides Internet access through its GSM/EDGE (enhanced data rates for GSM evolution), 3G and 4G LTE networks. Telcel’s Internet services include roaming capability and wireless Internet connectivity for feature phones, smartphones, tablets and laptops, including data transmission, email services, instant messaging, content streaming, interactive applications and other Internet services. In addition, Telcel offers other wireless services, including wireless security services, mobile payment solutions, machine-to-machine services, mobile banking, virtual private network (VPN) services, Oficina Móvil Telcel (a services suite designed to provide companies with productivity-enhancing applications), video calls, and personal communications service. On the company’s Website, Claroideas, Telcel also offers a range of services and content, such as video, music, games and other applications. Handsets and Accessories Telcel offers various products as complements to its wireless services, including handsets, feature phones, smartphones, broadband cards, tablets and accessories, such as chargers, headsets and batteries. Sales and Distribution Telcel markets its wireless services and products primarily through distributors located throughout Mexico, who sell Telcel’s services and products, including handsets, postpaid plans and prepaid cards, and receive commissions through approximately 19,274 points of sale. In addition, Telcel’s company-owned retail stores offer one-stop shopping for various wireless services and products. As of December 31, 2014, Telcel owned and operated 369 customer sales and service centers throughout Mexico. Networks GSM/EDGE network: Telcel’s GSM network offers service in all nine regions in Mexico, having built and installed a GSM network in the 1900 MHz spectrum in those regions. 3G network: Telcel operates a universal mobile telecommunications systems (UMTS) 3G network in Mexico using the existing 850 MHz spectrum using HSPA, a wireless telephony communications protocol that allows networks based on UMTS to have higher data transfer speeds and capacity. As of December 31, 2014, Telcel’s UMTS/HSPA network covered approximately 146,453 localities, including all of Mexico’s principal cities. 4G LTE network: Telcel offers 4G services using a LTE technology based network in Mexico’s nine major cities and expanded its coverage to other large and medium cities through 2014. Competition: Telcel’s principal competitors are AT&T Inc. (AT&T) and Telef
america movil sab de c-ser l
Lago Zurich 245
Plaza Carso/Edificio Telcel
Colonia Ampliación Granada
Delegación Miguel Hidalgo
Mexico City, DF 11529
Phone: 52 55 2581 4449
Fax: 52 55 2581 4422www.americamovil.com
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