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Company Description

Contact Info

Lago Zurich 245

Plaza Carso/Edificio Telcel

Colonia Ampliación Granada

Delegación Miguel Hidalgo

Mexico City, DF 11529

Mexico

Phone: 52 55 2581 4449

Fax: 52 55 2581 4422

company offers these services through individual subscription plans, as well as in bundled packages of services, along with broadband, fixed voice and wireless services. Equipment, Accessories and Computer Sales Equipment, accessories and computer sales revenues primarily include revenues from the sale of handsets, accessories and other equipment. Majority of the company’s new customers purchase a handset upon entering into a contract. Other Services Other services include revenues from other businesses, such as telephone directories, call center services, wireless security services and a publishing company. OTT Services The company sells video, audio and other media content that is delivered through the Internet directly from the content provider to the viewer or end user. Its primary service is ClaroVideo, an on-demand Internet streaming video provider with approximately 34,000 content titles sold across all the Latin American and Caribbean markets in which the company operates. It sometimes offer bundled packages of ClaroVideo with Pay TV services, or customers might also have unlimited access to ClaroVideo for a fixed monthly subscription fee. Sales and Distribution The company primarily sells its services and products through a network of retailers and service centers for retail customers and a dedicated sales force for corporate customers with approximately 230,000 points of sale and 2,500 customer service centers. The company’s subsidiaries also sell their services and products over the Internet. Seasonality The company’s business is subject to a certain degree of seasonality, characterized by a higher number of new customers during the fourth quarter of each year. Revenue also tends to decrease during the months of August and September, when family expenses shift towards school supplies and child care. Competition Mexico Wireless Voice, Wireless Data and Value-Added Services: The company’s competitors include AT&T, Teléfonica (Movistar), Axtel, Quickly Phone, Telecomunicaciones 360 (Elektra), Virgin Mobile, Teligentia (Cierto), Lycamobile, Coppel Móvil, Maz Tiempo, and Ekofon. Fixed Voice, Fixed Broadband, Fixed Data, IT Services and OTT Services: The company’s competitors include Grupo Televisa (IZZI), Axtel, Megacable, Cablecom México, Cablemas, Maxcom, Megacable, Telecable, Totalplay, and TVI. Brazil Wireless Voice, Wireless Data and Value-Added Services: The company's competitors include Teléfonica Brasil (Vivo), TIM Celular, Oi, Algar Telecom, Sercomtel, and Nextel. Fixed Voice, Fixed Broadband, Fixed Data and IT Services: The company's competitors include Oi, Algar Telecom, and Telefónica Brasil (Vivo). Pay TV and OTT Services: The company's competitors include Sky Brasil, Telefónica Brasil (Vivo), and Oi. Colombia Wireless Voice, Wireless Data and Value-Added Services: The company's competitors include Telefónica Colombia (Movistar), Colombia Móvil (Tigo), and Virgin Mobile Colombia. Fixed Voice: The company's competitors include Telefónica Colombia (Movistar), Colombia Móvil (Tigo), Empresa de Telecomunicaciones de Bogotá (ETB), UNE Telecomunicaciones, and Empresas Municipales de Cali (Emcali). Fixed Broadband, Fixed Data and IT Services, Pay TV, OTT Services: The company's competitors include Telefónica Colombia, Empresa Telecomunicaciones de Bogotá (ETB), UNE Telecomunicaciones, DirecTV Colombia, and Empresas Municipales de Cali (Emcali). Southern Cone Wireless Voice, Wireless Data and Value-Added Services: The company's competitors include Telefónica (Movistar), Telecom Argentina),Nextel Argentina, Entel, WOM, Millicom (Tigo), ANTEL, Virgin Mobile Chile, Personal, VTR GlobalCom, and Tigo Paraguay. Fixed Voice, Fixed Broadband, Fixed Data and IT Services: The company's competitors include Telefónica, Telecom Argentina, Telecentro Argentina, Entel, VTR GlobalCom, TelsurDirecTV Latin America, COPACO, Tigo Paraguay, and ANTEL. Pay TV and OTT Services: The company's competitors include DirecTV Chile, Telefónica (Movistar Chile), VTR GlobalCom, and Tigo Paraguay. Andean Region Wireless Voice, Wireless Data and Value-Added Serv

 

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