t connectivity for feature phones, smartphones, tablets and laptops, including data transmission, e-mail services, instant messaging, content streaming, interactive applications and other Internet services. Telcel also offers data services through roaming service agreements. Handsets and Accessories: Telcel offers various products as complements to its wireless services, including handsets, smartphones, broadband cards, tablets and accessories such as chargers, headsets and batteries. Other Services and Products: In addition, Telcel offers other wireless services, such as PC and wireless security services, machine-to-machine services, near field communication services, mobile payment solutions, mobile applications, virtual private network (VPN) services, Oficina Móvil Telcel (a services suite designed to provide companies with productivity-enhancing applications), video calls and mobile banking. The company’s Internet content portal, Ideas, offers a range of services and content such as video, music, radio, online gaming and applications. Sales and Distribution: Telcel markets its wireless services and products primarily through exclusive distributors located throughout Mexico, who sell Telcel’s services and products, including handsets, postpaid plans and prepaid cards, and receive commissions through approximately 21,533 points of sale. In addition, Telcel’s company-owned retail stores offer one-stop shopping for various wireless services and products. As of December 31, 2013, Telcel owned and operated 346 customer sales and service centers throughout Mexico. Competition: Telcel’s principal competitors in Mexico are Iusacell S.A. de C.V. and Telefónica S.A. Telcel also competes with Comunicaciones Nextel de México, S.A. de C.V. in certain regions. Directory Services and Products Print Directories: The company publishes and distributes yellow-pages and white-pages directories. In addition, the company sells paid advertising space on an annual basis in its yellow-pages directories and offer various advertising options to its customers. Internet Directory: Through its Sección Amarilla business, the company provides a range of advertising, e-commerce and digital marketing services, from local directory services, maps and videos to search engine optimization (SEO) and search engine marketing (SEM) strategies for small and medium business and large advertisers, e-commerce platforms, application development for mobile devices, digital discount coupons and social media solutions. Mexico Fixed Operations The company offers fixed-line services and products in Mexico mainly through its subsidiary Telmex and its subsidiaries in Mexico. Telmex is a provider of fixed-line voice and broadband services in Mexico. As of December 31, 2013, the company had approximately 13.5 million fixed-line voice subscribers and 8.9 million broadband subscribers in Mexico. Services and Products Voice Services and Products: Telmex offers various fixed-line voice services and products, including local-service, domestic and international long-distance service and public telephony services, under various plans to meet the needs of different market segments. Data Services and Products: Telmex’s data service business is comprised of Internet access service and corporate network services. Telmex’s broadband service, which it provides under the Infinitum brand, allows its customers to use its high-capacity connectivity services with applications such as video-conferencing, file transfer and e-mail. Infinitum operates over Asymmetric Digital Subscriber Line technology. Corporate network services consist of voice, video and data-transmission between two or more end points using private circuits. Telmex’s principal products for corporate networks are Ladaenlaces (Ladalinks) and multi-service virtual private networks (VPNs), which allows Telmex to provide different levels of service applications. Telmex also provides specialized assistance and technical support for these applications, as well as network-outsourcing services that include maintenance, support and integration of communication networks and information systems.
america movil-spn adr cl l
Lago Zurich 245
Colonia Ampliación Granada
Mexico City, DF 11529
Phone: 52 55 2581 4449
Fax: 52 55 2581 4422www.americamovil.com
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