control instruments, sensor gauges and meters) and vacuum components (valves, flanges and other mechanical hardware). Consumables and Services The company offers a range of consumable products, which support its technology platforms, including sample preparation consumables such as solid phase extraction (SPE) and filtration products, self-manufactured GC and LC columns, chemical standards, and instrument replacement parts. Consumable products also include scientific instrument parts and supplies such as filters and fittings for GC systems; xenon lamps and cuvettes for UV-Vis-NIR, fluorescence, FT-IR and Raman spectroscopy instruments; and graphite furnace tubes, hollow cathode lamps and specialized sample introduction glassware for its atomic absorption, inductively coupled plasma optical emission spectrometry, and inductively coupled plasma mass spectrometry products. The company offers a range of startup, operational, educational and compliance support services for its measurement and data handling systems. The company’s support services include maintenance, troubleshooting, repair and training for all of its chemical and bioinstrumentation analysis hardware and software products. Special service bundles have also been designed to meet the specific application needs of various industries. Chemical Analysis Customers The company had approximately 37,000 customers for its chemical analysis business in 2014. Chemical Analysis Sales, Marketing and Support The company’s sales and support delivery channels are aligned by key markets. The company markets products to its customers through direct sales, electronic commerce, resellers, manufacturers' representatives and distributors. The company sells its consumable products through distributors, telesales, electronic commerce and direct sales. The company delivers its support services to customers in various ways, including on-site assistance with repair or exchange of returned products, telephone support and self-diagnostic services provided over the Internet. Chemical Analysis Competition: The company’s principal competitors in the chemical analysis arena include Bruker Corporation; PerkinElmer Inc.; Shimadzu Corporation; and Thermo Fisher Scientific Inc. Research and Development The company’s primary research and development and manufacturing sites are in California, Colorado and Delaware in the U.S. and in Australia, China, Denmark, Germany, India, Italy, Japan, Malaysia, Poland, Singapore and the United Kingdom. Agilent Technologies Research Laboratories (Research Labs) is the company’s research organization based in Santa Clara, California, with offices in Europe and Asia. Its research and development expenditures included $719 million in 2014. Significant Events As of November 1, 2014, as a result of the separation of Keysight Technologies, Inc. (Keysight), the company no longer sells products and services from the electronic measurement business. The company’s electronic measurement business provided electronic measurement instruments and systems, software design tools and related services that are used in the design, development, manufacture, installation, deployment and operation of electronics equipment, and microscopy products. History Agilent Technologies, Inc. was founded in 1999. The company was incorporated in Delaware in 1999.
agilent technologies inc (A:New York)
5301 Stevens Creek Boulevard
Santa Clara, CA 95051
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