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Company Description

Contact Info

Canon's Court

22 Victoria Street

Hamilton, HM 12


Phone: 441-295-2244


Genpact Limited provides business process management (BPM) and information technology (IT) services. The company’s business focuses on industry verticals in banking and financial services, insurance, capital markets, consumer goods, life sciences, infrastructure, manufacturing, services, healthcare, and high tech. Its offerings in these core vertical activities are driven by its process expertise, which includes finance and accounting services; Smart Decision Services, including analytics and research, business consulting, enterprise risk consulting, and re-engineering; supply chain and procurement services; enterprise application services; IT management services; and collections and customer services. The company has a global network of 68 delivery centers in 18 countries. Its delivery centers are located in India, Brazil, China, Colombia, the Czech Republic, Guatemala, Hungary, Japan, Kenya, Mexico, Morocco, the Philippines, Poland, the Netherlands, Romania, South Africa, the United Arab Emirates, and the United States. Services The services that the company provides draw on processes and platforms from several of its service offerings. Banking and Financial Services: The company’s banking and financial services include application processing; mortgage orientation and servicing; payment and booking; collections and customer services; commercial leasing; and fraud and risk analysis. It uses its analytics capabilities to help its clients price products, estimate capital and reserve requirements, analyze and monitor portfolios, and manage risk. The company also handles reporting and monitoring services for statutory and regulatory compliance, portfolio and performance review services, and financial planning and tax services. Its services for financial services clients include investment banking support for deals, asset-backed finance surveillance, trade finance support, payment and fraud operations support, and fraud and other analytics services, including Basel II/III support and risk analysis for derivatives and foreign exchange. The company’s brokerage and retirement offerings include process services, including on-boarding, reconciliations, plan administration, fund administration, and trade support. Additionally, it offers anti-money laundering and Know Your Customer services for institutional and retail banking clients. Insurance: The company’s insurance services include underwriting, claims management, risk and catastrophe modeling, and customer segmentation and loyalty. It offers insurance services to three industry sectors—life and annuities, property and casualty, and health—and provides what it refers to as a ‘virtual insurance company’ for its clients in the insurance industry. The company covers various phases of insurance business processes, including product development, sales and marketing, underwriting support, and claims and policy administration. Capital Markets: The company’s capital markets practice provides a range of IT services for the capital markets industry, including application development and maintenance; managed services, such as quality assurance, testing and production support; BPM; domain knowledge-based consulting related to technology systems (domain consulting); and consulting not tied to a technology system (business consulting). Areas of domain focus within the company’s capital markets practice include asset and wealth management; risk and compliance; client onboarding; collateral management; post trade processing; and data services, such as reference data and data scrubbing and reconciliation. It also has set up centers of excellence focusing on various technology platforms used by the financial services industry, including platforms focused on brokerage compliance, trade processing, and portfolio accounting. Consumer Goods: The company’s consumer goods services include trade promotion optimization and trade promotion management; integrated business planning support; marketing optimization; supply chain decision services; marketing analytics; retail execution, including planogram, assortment planning and SKU optimization; and market mix modeling. It also prov


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