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Last $23.42 USD
Change Today -0.40 / -1.68%
Volume 163.1K
ZEN On Other Exchanges
New York
As of 8:04 PM 04/24/15 All times are local (Market data is delayed by at least 15 minutes).

zendesk inc (ZEN) Snapshot

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Day High
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52 Week High
10/31/14 - $28.20
52 Week Low
05/15/14 - $11.06
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Current Stock Chart for ZENDESK INC (ZEN)

zendesk inc (ZEN) Related Businessweek News

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zendesk inc (ZEN) Details

Zendesk, Inc., a software development company, provides software as a service customer service platform for organizations. It provides single customer service interface to organizations to manage all their one-on-one customer interactions; track and predict common questions; and provide a seamless path to answers. The company’s platform also enables organizations to gather customer data and engage with customers based on the insights the data provides; and offers tools for organizations to understand their customers and track the efficiency and effectiveness of their customer service. It also provides live chat software that enables the organizations to communicate in real-time with their customers through online chat. The company operates in 150 countries and territories, and provides service through customer service platform in approximately 40 languages. Zendesk, Inc. was founded in 2007 and is headquartered in San Francisco, California.

806 Employees
Last Reported Date: 03/19/15
Founded in 2007

zendesk inc (ZEN) Top Compensated Officers

Founder, Chairman, Chief Executive Officer an...
Total Annual Compensation: $304.1K
Chief Financial Officer and Senior Vice Presi...
Total Annual Compensation: $284.9K
Senior Vice President of Operations
Total Annual Compensation: $255.6K
Senior Vice President of Product Development
Total Annual Compensation: $280.0K
Senior Vice President of Worldwide Sales & Cu...
Total Annual Compensation: $260.5K
Compensation as of Fiscal Year 2014.

zendesk inc (ZEN) Key Developments

Zendesk, Inc. Introduces Zopim Premium Live Chat for Larger Teams

Zendesk, Inc. announced the launch of Zopim Premium, the most advanced version of its live chat software that enables larger teams to communicate with their customers in real-time and proactively as their organizations grow. The proliferation of online services, mobile apps and devices has led customers to expect more personalized customer service that is available in real-time. In fact, according to Forrester, online chat adoption among U.S. online adults has significantly risen in the last five years -- from 38% in 2009 to 43% in 2012 to 58% in 2014.1 Zopim Premium is built for organizations with larger teams managing live chat and a growing volume of real-time customer conversations. It provides new workforce management tools so that team leaders can better track the performance and productivity of their chat agents and multiple departments to make sure they deliver great service. To help organizations scale live chat, Zopim Premium introduced real-time monitoring of key metrics, including chat volume, visitor experience, and agent performance, so teams can make immediate improvements. It also provides a dashboard for improved performance during peak periods of in-chat volume. Other key features include new integration and customization options, 24/7 live chat support, and the ability to restrict agent logins by location for enhanced security. Zopim Premium is available immediately, both as part of Zendesk’s full customer service platform and as a standalone live chat product. Existing customers of Zendesk or Zopim can easily upgrade to Premium with a few clicks from their current accounts.

Zendesk Seeks Acquisitions

Zendesk, Inc. (NYSE:ZEN) is seeking acquisitions. Zendesk, Inc. has filed a Follow-on Equity Offering, the net proceeds of which will be used to acquire complementary businesses, products, services, or technologies.

Zendesk, Inc. Opens its New Asia Pacific Commercial Headquarters in Singapore

Zendesk, Inc. announced the opening of its new Asia Pacific commercial headquarters based in Singapore as part of its expanded commitment to the region following the acquisition last year of Zopim, a live chat startup from Singapore. Zendesk acquired Zopim to expand its live chat capabilities and enable organizations of all sizes to engage proactively with customers and build closer relationships with them. In addition to being the base for Zendesk's regional marketing and sales, the new location will serve as the global home for Zopim's operations and growing chat product development for proactive customer engagement. Zendesk's new office is almost triple the size of Zopim's previous Singapore home across the street. The new Asia Pacific headquarters joins three other Zendesk offices in the region: Zendesk's Asia Pacific Development Centre based in Melbourne, a regional hub in Manila, and a sales office in Tokyo.


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