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Last $69.62 USD
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TLPFF On Other Exchanges
EN Paris
As of 8:10 PM 04/1/15 All times are local (Market data is delayed by at least 15 minutes).

teleperformance (TLPFF) Snapshot

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03/2/15 - $78.20
52 Week Low
05/2/14 - $57.87
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teleperformance (TLPFF) Details

Teleperformance Société Anonyme provides outsourced multichannel customer experience management services to corporations and administrative bodies worldwide. The company conducts its operations primarily through the English-Speaking and Asia-Pacific Region, the Ibero-LATAM Region, and Continental Europe and MEA Region segments. It offers digital solutions, including social media mapping, social interaction management, and actionable insight solutions, as well as e-Performance solution that facilitate organizations to engage, interact, and connect their brand with customers in various social media channels. The company also provides business process outsourcing non-interaction solutions; mobility solutions; location selection solutions, such as offshore and nearshore, and multilingual EURO hubs, as well as HomeBase, a Work-At-Home-Agent platform; contact center solutions, including customer care, technical support, and sales solutions; and Internet interactions that offer a suite of services, which provide solutions by lines of business, segmentation, operating systems, and devices. In addition, the company offers analytics solutions, such as InTouch, an in-depth analysis solution; Smart Cast, a forecasting solution; and On Target, a predictive solution. Further, it provides outsourced face-to-face contact center solutions to governments, private organizations, and utility companies; credit and collection solutions, including accounts receivables management solutions; self-service and infrastructure solutions; and multichannel strategy solutions. As of March 24, 2015, the company operated approximately 135,000 computerized workstations and approximately 270 contact centers in 62 countries; and managed programs in approximately 75 languages and dialects on behalf of international companies operating in various industries. Teleperformance Société Anonyme was incorporated in 1910 and is based in Paris, France.

181,603 Employees
Last Reported Date: 03/2/15
Founded in 1910

teleperformance (TLPFF) Top Compensated Officers

Chief Executive Officer, Director, Chief Exec...
Total Annual Compensation: €2.5M
Founder, Chairman of the Board, Managing Dire...
Total Annual Compensation: €4.0M
Compensation as of Fiscal Year 2014.

teleperformance (TLPFF) Key Developments

Teleperformance Opens a New Offshore Facility in Paramaribo, Surinam in March, 2015

Teleperformance announced it opened a new offshore facility in Paramaribo, Surinam in March, 2015. Teleperformance’s new multichannel contact center will provide high-quality customer care, customer acquisition, and technical support solutions to Benelux clients in Dutch. The custom-built, campus will be located in the heart of Paramaribo. When fully operational, the facility is expected to staff more than 200 people. Teleperformance’s expansion to Surinam boosts its already unmatched worldwide operating footprint which serves the world’s most successful brands in over 160 world markets in 75 languages.

Teleperformance Opens New Virtual Center in Dubai

Teleperformance has announced the opening of a regional virtual briefing center in Dubai, United Arab Emirates, expanding the company’s footprint in the Middle East. The new facility features virtual monitoring and interaction capabilities with technology for Teleperformance clients – industry leaders in telecommunications and technology – based in the region. Located in 108 EIB - 01, Dubai Internet City, the new 250-square meter custom-built virtual office and technology center is being launched in partnership with Teleperformance Egypt, the first multinational, multichannel contact center company to open in Egypt providing outsourced customer experience management services in Egypt, Middle East, Africa and Offshore markets service in North America, UK and Europe. The new Teleperformance virtual office in Dubai will enable Teleperformance clients in the Middle East to monitor customer service work taking place at the multichannel, multilingual contact center in Cairo. Clients will be able to view all workstations, listen to customer service calls and observe high-quality customer experience management in real time using Teleperformance’s new Observer tool.

Teleperformance S.A. Announces Audited Consolidated Earnings Results for the Year Ended December 31, 2014; Provides Earnings Guidance for the Year 2015

Teleperformance S.A. announced audited consolidated earnings results for the year ended December 31, 2014. For the period, the company reported revenues of €2,758 million, operating profit of €237 million, profit before taxes of €218 million, net profit – group share of €150 million or €2.62 per diluted share, net cash flow from operating activities of €200 million, acquisition of intangible assets and property, plant and equipment of €160 million compared to revenues of €2,433 million, operating profit of €196 million, profit before taxes of €189 million, net profit – group share of €129 million or €2.27 per diluted share, net cash flow from operating activities of €190 million, acquisition of intangible assets and property, plant and equipment of €127 million for the same period a year ago. EBITA before non-recurring items was €376.0 million compared to €325.0 million a year ago. EBIT before non-recurring items was €267.0 million compared to €226.0 million a year ago. Net capital expenditure rose significantly to €157 million, or 5.7% of revenue, from €126 million, or 5.2% of revenue in 2013. Net debt stood at €423 million at December 31, 2014. The company expects to deliver another year of growth in 2015, with the following full-year targets: Like-for-like revenue growth of at least 7%. A further improvement in the EBITA margin before non-recurring items to at least 10.3%.


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Valuation TLPFF Industry Range
Price/Earnings 21.2x
Price/Sales 1.2x
Price/Book 2.0x
Price/Cash Flow 11.6x
TEV/Sales 0.8x

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