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Last $78.20 USD
Change Today 0.00 / 0.00%
Volume 0.0
TLPFF On Other Exchanges
EN Paris
As of 8:10 PM 03/2/15 All times are local (Market data is delayed by at least 15 minutes).

teleperformance (TLPFF) Snapshot

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03/2/15 - $78.20
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04/15/14 - $57.20
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teleperformance (TLPFF) Details

Teleperformance S.A. provides outsourced multichannel customer experience management services to corporations and administrative bodies worldwide. The company offers customer care services, including new product/service sales/subscriptions, billing explanation or payment application, technical assistance, proactive outreach, and problem solving/complaint handling services. It provides technical support services for various products, such as office/home automation, including hardware, peripherals, software, and networking; electronic banking, such as point-of-sale terminals and cash registers; and servers and networks covering diagnostics, repairs, and updates, as well as for company-specific professional applications. The company also offers sales services comprising lead generation and appointment scheduling, data verification services, cross-selling and up-selling, customer retention and loyalty management, win-back programs and surveys, and collections and accounts receivable management. In addition, it provides contact center on demand solutions; and face to face contact center solutions for governments, private organizations, and utility companies, as well as operates e-performance, which allows organizations to engage, interact, and connect their brand with customers in various social media channels. Further, the company Internet Interactions and accounts receivables management services to companies in various sectors. As of January 27, 2015, it operated approximately 135,000 computerized workstations and approximately 270 contact centers in 62 countries; and managed programs in approximately 63 languages and dialects on behalf of international companies operating in various industries. Teleperformance S.A. was founded in 1978 and is headquartered in Paris, France.

182,000 Employees
Last Reported Date: 02/25/15
Founded in 1978

teleperformance (TLPFF) Top Compensated Officers

Chief Executive Officer, Director, Chief Exec...
Total Annual Compensation: €1.4M
Founder, Chairman of the Board, Managing Dire...
Total Annual Compensation: €3.8M
Compensation as of Fiscal Year 2013.

teleperformance (TLPFF) Key Developments

Teleperformance Opens New Virtual Center in Dubai

Teleperformance has announced the opening of a regional virtual briefing center in Dubai, United Arab Emirates, expanding the company’s footprint in the Middle East. The new facility features virtual monitoring and interaction capabilities with technology for Teleperformance clients – industry leaders in telecommunications and technology – based in the region. Located in 108 EIB - 01, Dubai Internet City, the new 250-square meter custom-built virtual office and technology center is being launched in partnership with Teleperformance Egypt, the first multinational, multichannel contact center company to open in Egypt providing outsourced customer experience management services in Egypt, Middle East, Africa and Offshore markets service in North America, UK and Europe. The new Teleperformance virtual office in Dubai will enable Teleperformance clients in the Middle East to monitor customer service work taking place at the multichannel, multilingual contact center in Cairo. Clients will be able to view all workstations, listen to customer service calls and observe high-quality customer experience management in real time using Teleperformance’s new Observer tool.

Teleperformance S.A. Announces Audited Consolidated Earnings Results for the Year Ended December 31, 2014; Provides Earnings Guidance for the Year 2015

Teleperformance S.A. announced audited consolidated earnings results for the year ended December 31, 2014. For the period, the company reported revenues of €2,758 million, operating profit of €237 million, profit before taxes of €218 million, net profit – group share of €150 million or €2.62 per diluted share, net cash flow from operating activities of €200 million, acquisition of intangible assets and property, plant and equipment of €160 million compared to revenues of €2,433 million, operating profit of €196 million, profit before taxes of €189 million, net profit – group share of €129 million or €2.27 per diluted share, net cash flow from operating activities of €190 million, acquisition of intangible assets and property, plant and equipment of €127 million for the same period a year ago. EBITA before non-recurring items was €376.0 million compared to €325.0 million a year ago. EBIT before non-recurring items was €267.0 million compared to €226.0 million a year ago. Net capital expenditure rose significantly to €157 million, or 5.7% of revenue, from €126 million, or 5.2% of revenue in 2013. The company expects to deliver another year of growth in 2015, with the following full-year targets: Like-for-like revenue growth of at least 7%. A further improvement in the EBITA margin before non-recurring items to at least 10.3%.

Teleperformance S.A. Recommends 2014 Dividend

Teleperformance S.A. announced that the board of directors will recommend that shareholders at the annual general meeting on May 7, 2015, approve an increase in the 2014 dividend to €0.92 per share from the €0.80 paid in respect of 2013. This would correspond to a payout ratio of 35%, unchanged from the prior year.


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Valuation TLPFF Industry Range
Price/Earnings 23.2x
Price/Sales 1.3x
Price/Book 2.2x
Price/Cash Flow 12.7x
TEV/Sales 0.9x

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