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As of 11:27 AM 02/26/15 All times are local (Market data is delayed by at least 15 minutes).

support.com inc (SQT) Snapshot

Open
€1.49
Previous Close
€1.52
Day High
€1.49
Day Low
€1.45
52 Week High
03/6/14 - €2.32
52 Week Low
02/19/15 - €1.41
Market Cap
80.3M
Average Volume 10 Days
100.0
EPS TTM
--
Shares Outstanding
54.1M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
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Current Stock Chart for SUPPORT.COM INC (SQT)

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support.com inc (SQT) Details

Support.com, Inc. provides cloud-based services and software solutions. Its cloud-based Nexus Service Platform enables companies to resolve connected technology issues. The Nexus Platform includes a unified workspace for support agents that combines remote support, guided and automated workflow, chat, telephony, ticketing, and order taking; real-time monitoring for supervisors; a desktop client and subscriber portal; a revenue module; and business analytics and reporting. It also offers turnkey solutions, including technology and labor, as well as the Nexus Platform separately on a software-as-a-service basis. The company provides computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support services to the consumer and small business markets. It primarily offers software products to maintain, optimize, and secure computers and mobile devices, including SUPERAntiSpyware software, an anti-malware software that protects PCs against various types of threats and malware, as well as detects and removes malware present on a PC; Cosmos software that maintains and optimizes the performance of PCs; ARO software, which enhances PC performance; and Cosmos for Smartphones and Tablets software to maintain and optimize the performance of Android devices. The company sells its services through partners, including communication providers, retailers, technology companies, and others, as well as markets its software products directly, principally online, and through partners in North America. Support.com, Inc. was founded in 1997 and is headquartered in Redwood City, California.

Founded in 1997

support.com inc (SQT) Top Compensated Officers

Chief Financial Officer, Chief Operating Offi...
Total Annual Compensation: $55.4K
Senior Vice President of Business Affairs, Ge...
Total Annual Compensation: $251.9K
Senior Vice President of Engineering & SaaS S...
Total Annual Compensation: $230.8K
Senior Vice President of Business Development...
Total Annual Compensation: $226.7K
Advisor
Total Annual Compensation: $366.3K
Compensation as of Fiscal Year 2013.

support.com inc (SQT) Key Developments

Support.com, Inc. Enters Master Service Agreement with Comcast Cable Communications Management, LLC

Previously, Support.com, Inc. and Comcast Cable Communications Management, LLC entered into a Master Service Agreement, Call Handling Service, effective October 1, 2013, under which the Company would provide certain technical support services to Comcast customers under specific statements of work to MSA. Effective as of February 6, 2015, the Parties entered into Statement of Work #4, Xfinity Home Special Project (SOW#4") to the MSA, under which company will provide, at specified hourly rates, a limited scope of support services to certain existing customers of Comcast's home security and control offerings, through outbound support calls and inbound support for return calls from such customers, and training in the performance of such services to company employees.

Support.com, Inc. Reports Unaudited Consolidated Financial Results for the Fourth Quarter and Year Ended December 31, 2014; Provides Earnings Guidance for the First Quarter of 2015

Support.com, Inc. reported unaudited consolidated financial results for the fourth quarter and year ended December 31, 2014. For the fourth quarter of 2014, total non-GAAP and GAAP revenue was $22.0 million. For the fourth quarter of 2013, total non-GAAP revenue was $24.9 million and GAAP revenue was $24.5 million, after warrant-related charges of $394,000. On a non-GAAP basis, loss from continuing operations for the fourth quarter of 2014 was $915,000, or $0.02 per share, compared to income of $5.3 million, or $0.10 per share, in the fourth quarter of 2013. On a GAAP basis, loss from continuing operations for the fourth quarter of 2014 was $2.4 million, or $0.04 per share, compared to income of $2.8 million, or $0.05 per share, in the fourth quarter of 2013. Loss from continuing operations, before income taxes was $2,022,000 compared to income of $3,149,000 a year ago. Net loss was $2,246,000 or $0.04 per diluted share compared to income of $2,873,000 or $0.05 per diluted share a year ago. Non-GAAP loss from continuing operations, after income taxes was $915,000 or $0.02 per diluted share compared to income of $5,260,000 or $0.10 per diluted share a year ago. For the year, total non-GAAP and GAAP revenue for 2014 was $83.0 million. Total non-GAAP revenue was $88.9 million in 2013. Total GAAP revenue for 2013 was $88.2 million, after warrant-related charges of $777,000. Non-GAAP income from continuing operations for 2014 was $1.1 million, or $0.02 per share, compared to $16.8 million, or $0.31 per share, in 2013. On a GAAP basis, loss from continuing operations for 2014 was $3.6 million, or $0.07 per share, compared to income from continuing operations of $10.3 million, or $0.19 per share, in 2013. Loss from continuing operations, before income taxes was $2,856,000 compared to income of $11,121,000 a year ago. Net loss was $3,483,000 or $0.07 per diluted share compared to income of $10,383,000 or $0.19 per diluted share a year ago. Non-GAAP income from continuing operations, after income taxes was $1,111,000 or $0.02 per diluted share compared to $16,760,000 or $0.31 per diluted share a year ago. For the first quarter of 2015, the company expected revenue range to be between $22 million to $23 million, with a revenue mix similar to fourth quarter 2014 of 94% services and 6% software. The company expected the overall non-GAAP gross margin to be in the mid-20s. The company expected non-GAAP software gross margin to be approximately 86% and non-GAAP operating expenses to increase sequentially by approximately 15% as it continues to invest in Nexus development and go-to-market capabilities. Based on the foregoing, the outlook for non-GAAP results and continuing operations is a loss of $0.01 to a loss of $0.04 per share.

Support.com Seeks Acquisitions

Support.com, Inc. (NasdaqGS:SPRT) is looking for acquisitions. Chief Executive Officer Elizabeth Cholawsky said "Our focus is to really accelerate the progress on our strategy. Our strategy is to get a SaaS offering out in the marking and grow it really quickly. M&A is definitely a key way to accelerate the growth of a SaaS product. You see that the market segments they are in, and that gives you an idea of the kinds of things we are interested in expanding Nexus into in adjacent areas. We are certainly looking to see if a buy versus a build decision makes sense for us. Down to the level of customer base versus technology, I think it really is a combination of what we see, and how the individual segments within SIO and the associated areas play out."

 

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