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Last €16.23 EUR
Change Today -0.276 / -1.67%
Volume 0.0
As of 3:01 AM 07/31/15 All times are local (Market data is delayed by at least 15 minutes).

nuance communications inc (SC2) Snapshot

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07/22/15 - €16.54
52 Week Low
10/13/14 - €10.65
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nuance communications inc (SC2) Details

Nuance Communications, Inc. provides voice and language solutions for businesses and consumers worldwide. It offers hosted and on-premise solutions and services that provide platforms to generate and distribute clinical documentation through the use of dictation and transcription features; clinical documentation improvement programs; and speech recognition solutions for radiology, cardiology, pathology, and related specialties enabling healthcare providers to dictate, edit, and sign reports without manual transcription. The company also offers mobile and consumer solutions comprising voice control and text-to-speech solutions; dictation applications; text input; mobile messaging services; and Web search and voicemail-to-text services for use in phones, cars, tablets, desktop and portable computers, televisions, smart watches, personal navigation devices, and other consumer electronics. In addition, it provides customer service business intelligence and authentication solutions that utilize technologies, such as speech recognition, natural language understanding, dialog management, text-to-speech, voice biometrics, and virtual assistants and analytics for the telecommunications, financial services, travel, entertainment, and government sectors to support, understand, and communicate with customers. Further, the company offers document imaging, print management, and PDF solutions to printer manufacturers, home offices, small businesses, and enterprise customers; and software development toolkits to independent software vendors, as well as licenses its software to printer manufacturers. Nuance Communications, Inc. markets and sells its products through direct sales force and a network of resellers, and its e-commerce Website. The company was formerly known as ScanSoft, Inc. and changed its name to Nuance Communications, Inc. in October 2005. Nuance Communications, Inc. was founded in 1992 and is headquartered in Burlington, Massachusetts.

14,000 Employees
Last Reported Date: 11/28/14
Founded in 1992

nuance communications inc (SC2) Top Compensated Officers

Chairman and Chief Executive Officer
Total Annual Compensation: $800.0K
President of Healthcare Division
Total Annual Compensation: $323.1K
Executive Vice President of Worldwide Sales
Total Annual Compensation: $354.8K
Executive Vice President of Corporate Strateg...
Total Annual Compensation: $375.0K
Compensation as of Fiscal Year 2014.

nuance communications inc (SC2) Key Developments

Nuance Communications, Inc. Revises Earnings Guidance for the Third Quarter Ended June 30, 2015

Nuance Communications, Inc. revised earnings guidance for the third quarter ended June 30, 2015. For the quarter, the company expects non-GAAP revenues between $485 million and $489 million; GAAP revenues between $474 million and $478 million; non-GAAP EPS between $0.31 and $0.32 per diluted share; GAAP LPS between $0.14 and $0.13 per share; and cash flow from operations of approximately $120 million. On May 7, 2015, the company provided initial guidance for third quarter 2015 of non-GAAP revenues between $468 and $482 million; GAAP revenues between $457 and $471 million; non-GAAP EPS between $0.25 and $0.29; and GAAP LPS between $0.15 and $0.11.

Nuance Communications, Inc. Announces Executive and Management Changes

Nuance announced that it has appointed Daniel D. Tempesta as its Chief Financial Officer and an Executive Vice President. Tom Beaudoin, who has served as Nuance’s CFO since July 2008, will depart at the end of the month to pursue an opportunity at a smaller, privately held company. Mr. Tempesta brings more than 20 years of experience to the role, including extensive financial and operational experience with publicly held companies and accounting firms. He joined Nuance in March 2008 and most recently has served as Nuance’s Chief Accounting Officer, Corporate Controller and Senior Vice President of Finance.

Australian Taxation Office Deploys Nuance Voice Biometrics in its Call Center

Nuance Communications, Inc. announced that the Australian Taxation Office (ATO) has completed its two-phased deployment of Nuance’s voice biometrics solutions in its call center in an effort to build stronger customer relationships with taxpayers and enhance authentication by replacing intrusive security questioning. With the introduction of its voice biometrics systems, ATO becomes the first organization in Australia to deploy voice biometrics in this manner. The ATO receives approximately nine million calls per year from the community, with around 75% of these calls requiring an ATO agent to verify the caller’s identity. In addition, the ATO expects to receive more than half (4.3) million of these calls within its three-month peak tax period between July and October 2015. Prior to voice biometrics, when a customer called to conduct a transaction with the ATO, the authentication process involved several steps, putting pressure not only on customers to provide personal details or have the correct documentation in front of them, but also on the ATO’s call center agents, who collectively spent approximately 75,000 hours each year just trying to verify customers over the phone. To solve this, the ATO chose to deploy Nuance’s voice biometrics solutions, in partnership with Optus, an existing managed network services provider, and Nuance. The ATO completed its first installation of Nuance’s VocalPassword solution in September 2014, whereby customers speak a simple passphrase to verify their account. In April 2015, the ATO completed its second phase of deployment, the implementation of Nuance’s FreeSpeechsolution, a deployment in Australia that verifies customers during inbound and outbound calls without intrusive questioning, providing a seamless experience for customers. Combined, the new VocalPassword and FreeSpeech voice biometrics solutions provide an added layer of security for ATO customers, helping to prevent and detect identity theft. This streamlined approach has let the ATO quickly boost call completion rates, while also improving security for customers using the contact center. Some initial results from the two-phase deployment include: Between September 2014 and mid July 2015, more than 760,000 Australians have enrolled for the voice biometrics solution. This is an insight into the growth expected during the 2015 tax period: the busiest period for ATO call centers. Early customer feedback has indicated that the contact center experience has improved, with repeat callers experiencing a 40-45 second reduction in the average time that they are on the phone with an agent. Within the first 12 days of the FreeSpeech release, total FreeSpeech enrollments were 25% of the volume of VocalPassword enrollments for the previous eight months, highlighting the simplicity and seamless nature of the system. There have been over 480,000 successful VocalPassword verifications and over 104,000 successful FreeSpeech verifications upon the Australian public’s use of the system.


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