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Last $9.80 USD
Change Today +0.47 / 5.04%
Volume 600.0K
SAAS On Other Exchanges
As of 8:10 PM 05/27/15 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

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Day High
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52 Week High
03/2/15 - $11.93
52 Week Low
08/4/14 - $7.52
Market Cap
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Dividend Yield
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network Connectivity. It offers inContact ACD, an automatic call distributor; inContact IVR, an interactive voice response solution; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents. The company also provides inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring that provides insights into agent performance and customer satisfaction; InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions; and inContact Discover, a cloud contact center platform designed for the midmarket. In addition, it offers inContact CTI, a computer telephony integration solution; and inContact Integrations for the integration of hardware and software solutions at customer sites. Further, the company provides inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files; and inContact inView, an optimization solution that aggregates performance data from disparate systems, as well as inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. The company was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

928 Employees
Last Reported Date: 03/4/15
Founded in 1994

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $330.0K
Chief Financial Officer and Executive Vice Pr...
Total Annual Compensation: $265.0K
Chief Technology Officer and Executive Vice P...
Total Annual Compensation: $283.6K
Executive Vice President of Sales
Total Annual Compensation: $260.0K
Compensation as of Fiscal Year 2014.

incontact inc (SAAS) Key Developments

inContact Announces First 2015 Release of Cloud Contact Center Software

inContact announced the market availability of a major new release of its cloud contact center platform. The latest inContact release is driven by customer needs within enterprise service operations and the increasing importance of unified customer journey management. Highlights of the 2015 release include: New multichannel interface for inContact Agent for Salesforce to increase ease of use and agent productivity while handling inbound and outbound voice, voicemail, email, and inContact chat interactions. Updated campaign management in Personal Connection™ Outbound Solution that features inContact's patented, "No-pause" connections between agents and target customers. New features support more proactive and personalized steps in the customer journey with updated campaign management and support for enterprise-level agentless campaigns. Additional performance metrics for inContact Workforce-Intelligent Contact Center [4]. With the availability of key new data points, inContact WFO customers can create and manage event rules to automatically administer agent proficiencies in the inContact ACD. Access to new Contact Detail Data enables inContact customers to report on as much or as little detail as required to understand the detailed customer experience at the contact level, or to represent the "big picture". New APIs and resources for rapidly expanding inContact Developer Ecosystem with 25 new or updated "RESTful" APIs including an added Reporting scope and functions for advanced Do Not Call list management. Single Sign-on functionality streamlines enterprise security management.

Incontact, Inc. Reports Unaudited Consolidated Earnings Results for the First Quarter Ended March 31, 2015; Provides Earnings Guidance for the Full Year 2015

inContact, Inc. reported unaudited consolidated earnings results for the first quarter ended March 31, 2015. For the quarter, total net revenue was $51.338 million against $37.054 million a year ago. Loss from operations was $5.376 million against $1.443 million a year ago. Loss before income taxes was $5.809 million against $1.705 million a year ago. Net loss and comprehensive loss was $5.988 million or $0.10 per basic and diluted share against $1.724 million or $0.03 per basic and diluted share a year ago. Net cash used in operating activities was $0.063 million against net cash provided by operating activities of $0.418 million a year ago. Purchases of property and equipment was $3.947 million against $3.189 million a year ago. Adjusted EBITDA was $2.643 million against $2.661 million a year ago. The increase in net loss was principally attributable to increased depreciation, amortization and stock based compensation charges of $3.7 million, largely related to the Uptivity acquisition. Because of strong first quarter, the company is increasing guidance for 2015. The company anticipates consolidated revenues to be between $209 million and $213 million for the full year. The company expects total software revenues to be between $132 million and $136 million for the full year. This would represent 31% to 35% growth for software revenues. The company reaffirm its previously established expectations for adjusted EBITDA of between $9 million and $10 million. On a GAAP basis, The company anticipates a net loss of $0.37 to $0.42 per share in 2015. On a non-GAAP basis, The company expects a net loss of $0.15 to $0.20 per share for the full year.

Healthcare Provider Selects inContact's Cloud Contact Center Solution

inContact, Inc. has announced that a national healthcare benefits provider is moving 100 contact center agents from its premise-based system to the cloud. The flexibility of the cloud will deliver capacity to grow and the ability to scale up and down to meet the seasonal needs of the business. This service provider currently covers millions of members across the US and is adding new members, while also supporting a broad spectrum of healthcare providers and insurance companies. Their current Automatic Call Distribution (ACD) system is time consuming to manage and difficult to adjust for seasonal demand. The inContact cloud contact center solution offers an adaptable, easily scalable solution plus full multi-channel capabilities, giving members more choices and direct involvement in their benefits plans.


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Price/Sales 3.1x
Price/Book 4.3x
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