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Last $9.03 USD
Change Today +0.17 / 1.92%
Volume 667.7K
SAAS On Other Exchanges
Symbol
Exchange
NASDAQ CM
Berlin
As of 8:10 PM 07/28/15 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

Open
$8.92
Previous Close
$8.86
Day High
$9.64
Day Low
$8.74
52 Week High
03/2/15 - $11.93
52 Week Low
08/4/14 - $7.52
Market Cap
555.2M
Average Volume 10 Days
444.4K
EPS TTM
$-0.22
Shares Outstanding
61.5M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
--
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network Connectivity. It offers inContact ACD, an automatic call distributor; inContact IVR, an interactive voice response solution; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents. The company also provides inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring that provides insights into agent performance and customer satisfaction; InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions; and inContact Discover, a cloud contact center platform designed for the midmarket. In addition, it offers inContact CTI, a computer telephony integration solution; and inContact Integrations for the integration of hardware and software solutions at customer sites. Further, the company provides inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files; and inContact inView, an optimization solution that aggregates performance data from disparate systems, as well as inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. The company was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

928 Employees
Last Reported Date: 03/4/15
Founded in 1994

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $330.0K
Chief Financial Officer and Executive Vice Pr...
Total Annual Compensation: $265.0K
Chief Technology Officer and Executive Vice P...
Total Annual Compensation: $283.6K
Executive Vice President of Sales
Total Annual Compensation: $260.0K
Compensation as of Fiscal Year 2014.

incontact inc (SAAS) Key Developments

inContact's BPO Customer Selects inContact Workforce Management Software

inContact, Inc., has announced that its business process outsourcing, or BPO, customer is adding inContact Workforce Management, or WFM, software, powered by Verint, that further unifies operations in the cloud. After experiencing the flexibility and scalability of the cloud first hand, the customer is now expanding operations in the cloud by adding inContact's cloud WFM software for one division that includes 450 agents. In the past the company used premise-based WFM tools. They chose inContact because of the seamless integration with the core platform and accelerated speed to implement inContact WFM powered by Verint.

International Business Process Outsourcer Expands Existing inContact Solution with Workforce Management in the Cloud

inContact and contact center agent optimization tools announced their BPO customer is adding inContact Workforce Management powered by Verint® that further unifies operations in the cloud. The global BPO customer went live in 2014, and now has over 2000 agents on the inContact cloud platform. After experiencing the flexibility and scalability of the cloud first hand, the customer is now expanding operations in the cloud by adding inContact's cloud WFM software for one division that includes 450 agents. Integrating WFM with their existing cloud contact center core from inContact provides the data-enabled tools needed to balance agent work schedules with the ebb and flow of customer service traffic. Workforce Management provides sophisticated analysis and automated scheduling to simplify the complexities of forecasting and to create optimal staffing scenarios.

Business Software Provider Selects inContact Cloud Contact Center Platform

inContact, Inc. has announced that a provider of cloud business software has selected inContact cloud contact center platform. Frustrated by the static and inflexible nature of its existing premise system, and facing significant upgrade costs to grow, the new enterprise customer will implement inContact's proven, multi-tenant cloud solution with Automatic Call Distributor (ACD) and Interactive Voice Response (IVR). The multi-channel ACD and integrated IVR will support all inbound customer service channels including email, chat, text and voice, while seamlessly integrating with the customer's existing customer database and business productivity software.

 

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SAAS Competitors

Market data is delayed at least 15 minutes.

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Industry Analysis

SAAS

Industry Average

Valuation SAAS Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 2.9x
Price/Book 4.0x
Price/Cash Flow NM Not Meaningful
TEV/Sales 1.9x
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