Last $11.71 USD
Change Today +0.21 / 1.83%
Volume 895.9K
SAAS On Other Exchanges
Symbol
Exchange
NASDAQ CM
As of 8:10 PM 02/27/15 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

Open
$11.48
Previous Close
$11.50
Day High
$11.82
Day Low
$11.36
52 Week High
02/27/15 - $11.82
52 Week Low
05/15/14 - $7.35
Market Cap
714.2M
Average Volume 10 Days
934.1K
EPS TTM
$-0.14
Shares Outstanding
61.0M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
--
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network connectivity. It offers inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution; inContact IVR, an interactive voice response solution; and inContact Integrations for the integration of various hardware and software solutions at customer sites. The company also offers inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents; inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring, a solution that provides insights into agent performance and customer satisfaction; and InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions. In addition, it provides inContact Reports 2.0 that provides insight into contact center operations; and inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. Further, the company offers InContact Dialer, a dialing engine that determines the optimal balance between wait times and abandoned calls; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. It was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $300.0K
Chief Financial Officer, Principal Accounting...
Total Annual Compensation: $250.0K
Chief Marketing Officer and Executive Vice Pr...
Total Annual Compensation: $303.0K
Executive Vice President of Sales
Total Annual Compensation: $250.0K
Compensation as of Fiscal Year 2013.

incontact inc (SAAS) Key Developments

inContact, Inc. to Provide Cloud Solutions to Travel Company

inContact, Inc. has announced that a travel company will move 650 agents in 10 centers across the US and internationally to the inContact cloud. This new customer was looking for a single cloud system to connect multiple business units with a flexible but unified system to accommodate growing operations. The inContact platform will connect all operations for greater efficiency, and will handle all customer service channels including inbound and outbound voice traffic, chat functionality and email. The inContact platform will connect all operations for greater efficiency, and will handle all customer service channels including inbound and outbound voice traffic, chat functionality and email. Advanced features, quality and reliability of service were primary considerations for the travel leader when it selected inContact's solution which will include the core multi-channel Automatic Call Distributor and Interactive Voice Response system, integrated with the customer's existing CRM, and a customized suite of inContact Workforce Optimization tools designed to boost both the efficiency and the effectiveness of the customer experience that it provides.

inContact, Inc. Announces Unaudited Consolidated Earnings Results for the Fourth Quarter and Full Year Ended December 31, 2014; Provides Consolidated Earnings Guidance for 2015

inContact, Inc. announced unaudited consolidated earnings results for the fourth quarter and full year ended December 31, 2014. For the quarter, total net revenue was $49,424,000 against $35,070,000 a year ago. Loss from operations was $5,456,000 against $3,547,000 a year ago. Loss before income taxes was $5,392,000 against $3,636,000 a year ago. Net loss and comprehensive loss was $5,583,000 or $0.09 per basic and diluted share compared to $3,919,000 or $0.07 per basic and diluted share a year ago. Adjusted EBITDA was $1,199,000 against $990,000 a year ago. Non-GAAP net loss was $2,916,000 or $0.05 per basic and diluted share compared to $2,471,000 or $0.04 per basic and diluted share a year ago. For the year, total net revenue was $171,784,000 against $130,037,000 a year ago. Loss from operations was $19,272,000 against $9,479,000 a year ago. Loss before income taxes was $19,634,000 against $9,830,000 a year ago. Net loss and comprehensive loss was $10,563,000 or $0.18 per basic and diluted share compared to $10,203,000 or $0.19 per basic and diluted share a year ago. Net cash provided by operating activities was $5,245,000 against $7,566,000 a year ago. Purchases of property and equipment were $13,273,000 against $5,400,000 a year ago. Adjusted EBITDA was $4,942,000 against $6,209,000 a year ago. For 2015, the company anticipates consolidated revenues to be between $205 and $210 million. The company expects adjusted EBITDA will be between $9 and $10 million. On a GAAP basis, the company anticipates a net loss of $0.3 per share to $0.39 per share. On a non-GAAP basis, the company expects a net loss of $0.12 per share to $0.17 per share.

inContact and Black Box Partner to Enhance Enterprise Customer Service Operations

inContact and Black Box have partnered to enhance enterprise customer service operations by migrating to the cloud. Black Box, working with inContact, will add a powerful cloud contact center solution to its portfolio, enabling them to address the growing demand in their customer base for a controlled migration to not just the cloud but an agile, integrated contact center and Workforce Optimization suite. The inContact and Black Box relationship provides companies with technologically superior cloud solutions as well as service and support capabilities. inContact's advanced and open cloud contact center platform unifies multiple contact center locations and systems in order to streamline operations and improve the customer experience that companies want to deliver. Black Box's broad expertise and capability to maintain a client's existing environment, while helping them migrate to inContact's advanced cloud solutions, delivers unparalleled flexibility for its customers. The complete end-to-end solution, deployed and managed by Black Box, includes the inContact cloud contact center platform, inContact cloud Workforce Optimization and network connectivity.

 

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Industry Analysis

SAAS

Industry Average

Valuation SAAS Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 4.1x
Price/Book 6.7x
Price/Cash Flow NM Not Meaningful
TEV/Sales 3.8x
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