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Last $10.31 USD
Change Today -0.10 / -0.96%
Volume 425.4K
SAAS On Other Exchanges
Symbol
Exchange
NASDAQ CM
As of 8:10 PM 04/24/15 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

Open
$10.48
Previous Close
$10.41
Day High
$10.60
Day Low
$10.21
52 Week High
03/2/15 - $11.93
52 Week Low
05/15/14 - $7.35
Market Cap
632.8M
Average Volume 10 Days
398.2K
EPS TTM
$-0.14
Shares Outstanding
61.4M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
--
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network Connectivity. It offers inContact ACD, an automatic call distributor; inContact IVR, an interactive voice response solution; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents. The company also provides inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring that provides insights into agent performance and customer satisfaction; InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions; and inContact Discover, a cloud contact center platform designed for the midmarket. In addition, it offers inContact CTI, a computer telephony integration solution; and inContact Integrations for the integration of hardware and software solutions at customer sites. Further, the company provides inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files; and inContact inView, an optimization solution that aggregates performance data from disparate systems, as well as inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. The company was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

928 Employees
Last Reported Date: 03/4/15
Founded in 1994

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $300.0K
Chief Financial Officer and Executive Vice Pr...
Total Annual Compensation: $250.0K
Chief Marketing Officer and Executive Vice Pr...
Total Annual Compensation: $303.0K
Executive Vice President of Sales
Total Annual Compensation: $250.0K
Compensation as of Fiscal Year 2013.

incontact inc (SAAS) Key Developments

Global Health Services Company Selects Unified Cloud Solution from inContact

inContact announced an international health services company selected inContact to support its 200-agent workforce for both inbound and outbound customer service across multiple contact center locations. inContact will implement its core contact center platform, featuring an integrated Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) system, to support the customer's growing volume of inbound patient calls. The intuitive IVR engine offers patients a variety of self-service options with the ability to easily connect with the ideal agent when needed. The multi-channel ACD provides support for all inbound customer service interactions including voice, email, chat, text-messaging and as well as the routing of cases from and data integration with the company's existing Salesforce system. The complete solution from inContact will include network connectivity as well as powerful management tools to improve efficiency and effectiveness. This includes the inView Performance Dashboard providing insight and analysis into key metrics to continually improve and fine-tune operations.

inContact, Inc. Announces Resignation of Mariann McDonagh as Executive Vice President and Chief Marketing Officer, Effective May 8, 2015

On April 15, 2015, inContact, Inc. agreed to accept the resignation of Mariann McDonagh, a named executive officer, from her employment with inContact in all capacities, effective May 8, 2015. At the time of resignation, Ms. McDonagh served in the position of Executive Vice President and Chief Marketing Officer.

Business Process Outsourcer Selects inContact to Transform Operations and Support Expansion in Retail Industry

inContact announced their selection by a rapidly expanding Business Process Outsourcing firm for more than 175 agents supporting multiple retail clients. This growing BPO is transitioning from a premise solution to the cloud and needs an enterprise-grade cloud solution in order to customize their services and scale up or down seasonally based on the needs of different clients. In order to manage and streamline their contact center operations, this new client selected inContact's powerful Workforce Optimization suite. With inContact cloud WFO, this BPO can improve the efficiency of their agents through detailed performance reporting, scheduling and analysis of key business metrics.

 

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SAAS Competitors

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Industry Analysis

SAAS

Industry Average

Valuation SAAS Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 3.6x
Price/Book 6.1x
Price/Cash Flow NM Not Meaningful
TEV/Sales 3.4x
 | 

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