Last $9.19 USD
Change Today -0.34 / -3.57%
Volume 193.2K
SAAS On Other Exchanges
As of 8:10 PM 01/23/15 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

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Day High
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52 Week High
03/17/14 - $10.54
52 Week Low
05/15/14 - $7.35
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Dividend Yield
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network connectivity. It offers inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution; inContact IVR, an interactive voice response solution; and inContact Integrations for the integration of various hardware and software solutions at customer sites. The company also offers inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents; inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring, a solution that provides insights into agent performance and customer satisfaction; and InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions. In addition, it provides inContact Reports 2.0 that provides insight into contact center operations; and inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. Further, the company offers InContact Dialer, a dialing engine that determines the optimal balance between wait times and abandoned calls; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. It was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

547 Employees
Last Reported Date: 11/14/14
Founded in 1994

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $300.0K
Chief Financial Officer, Principal Accounting...
Total Annual Compensation: $250.0K
Chief Marketing Officer and Executive Vice Pr...
Total Annual Compensation: $303.0K
Executive Vice President of Sales
Total Annual Compensation: $250.0K
Compensation as of Fiscal Year 2013.

incontact inc (SAAS) Key Developments

inContact, Inc. Announces Plans for First Building in Heart of New Sandy, Utah Development

inContact, Inc. announced plans for a campus with more than 350,000 square feet of office space in Sandy, Utah. Raddon Development and Workers Compensation Fun will begin development of the campus in early 2015 with an expected completion of the first building by March, 2016. The new campus, inContact Center, will be located at 9700 South State Street just south west of the South Towne Exposition Center. inContact Center will begin with a 125,000 square foot building with plans to include two additional buildings for a total of more than 350,000 square feet of office space throughout the campus.

Human Resources Consulting Firm Selects inContact's Complete Cloud Contact Center and Network Connectivity Solution

inContact announced that it has chosen to migrate its contact center operations from a premise-based system to a cloud solution from inContact. With current operations of over 200 agents, and plans to expand both in the U.S. and internationally, this HR heavyweight recognized the benefits of agility and scalability with a unified, multi-channel cloud contact center platform. The new customer will implement Automatic Call Distributor and Interactive Voice Response, the building blocks of the cloud contact center core by inContact. The multi-channel ACD supports email, chat, text and social media messages in addition to traditional inbound and outbound communication. inContact will integrate their core platform with the existing Salesforce data base to provide automatic screen-pops of customer data for a smooth and efficient customer experience. With customer satisfaction a priority, inContact's new customer also selected the enterprise cloud Quality Management (QM) solution to replace its existing premise QM tool. inContact QM brings multi-media capture of audio and desktop screens for 100% of all customer interactions combined with the ability to provide real-time intelligence on areas of success and improvement opportunities.

inContact, Inc. Presents at 17th Annual Needham Growth Conference, Jan-14-2015 10:00 AM

inContact, Inc. Presents at 17th Annual Needham Growth Conference, Jan-14-2015 10:00 AM. Venue: New York Palace Hotel, 455 Madison Avenue, New York, New York, United States. Speakers: Gregory S. Ayers, Chief Financial Officer, Principal Accounting Officer and Executive Vice President, Paul Jarman, Chief Executive Officer, President and Director.


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Price/Sales 3.5x
Price/Book 5.2x
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TEV/Sales 3.3x

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