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teleperformance (RCF) Snapshot

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01/28/15 - €64.97
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05/9/14 - €40.46
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teleperformance (RCF) Details

Teleperformance S.A. provides outsourced multichannel customer experience management services to corporations and administrative bodies worldwide. The company offers customer care services, including new product/service sales/subscriptions, billing explanation or payment application, technical assistance, proactive outreach, and problem solving/complaint handling services. It provides technical support services for various products, such as office/home automation, including hardware, peripherals, software, and networking; electronic banking, such as point-of-sale terminals and cash registers; and servers and networks covering diagnostics, repairs, and updates, as well as for company-specific professional applications. The company also offers sales services comprising lead generation and appointment scheduling, data verification services, cross-selling and up-selling, customer retention and loyalty management, win-back programs and surveys, and collections and accounts receivable management. In addition, it provides contact center on demand solutions; and face to face contact center solutions for governments, private organizations, and utility companies, as well as operates e-performance, which allows organizations to engage, interact, and connect their brand with customers in various social media channels. Further, the company Internet Interactions and accounts receivables management services to companies in various sectors. As of January 27, 2015, it operated approximately 135,000 computerized workstations and approximately 270 contact centers in 62 countries; and managed programs in approximately 63 languages and dialects on behalf of international companies operating in various industries. Teleperformance S.A. was founded in 1978 and is headquartered in Paris, France.

148,571 Employees
Last Reported Date: 02/28/14
Founded in 1978

teleperformance (RCF) Top Compensated Officers

Chief Executive Officer, Director, Chief Exec...
Total Annual Compensation: €1.4M
Founder, Chairman of the Board, Managing Dire...
Total Annual Compensation: €3.8M
Compensation as of Fiscal Year 2013.

teleperformance (RCF) Key Developments

Teleperformance to Open Customer Care Facility in Georgetown, Guyana

Teleperformance announced it will open a customer care facility in Georgetown, Guyana later this quarter. Teleperformance's new multichannel contact center will enhance its existing nearshore capabilities in providing high-quality customer care, sales, and technical support solutions to North American clients in English. The custom-built, campus will be located in the heart of downtown, near Georgetown's historic district and commercial center. When fully operational, the facility is expected to staff more than 1,500 people. Teleperformance's expansion to Guyana boosts its already unmatched global delivery operating worldwide footprint serving over 150 world markets. This expansion also demonstrates sustained and robust demand among its clients for nearshore contact center support for U.S.-based consumers.

Teleperformance Opens New Facility in Eastern Jefferson County

Teleperformance opened 50,000-square-foot facility off Ormsby Station Road in eastern Jefferson County. The company is expected to create up to 750 new jobs and invest $13.2 million into the project. The company will provide support to members of the military. The location will serve a Fortune 500 company that provides customer services for banking, insurance, investment and retirement planning to current and former members of the U.S. military and their families. Teleperformance also plans to include additional business lines in the future.

Teleperformance Carries Out New $325 Million US Private Placement

Teleperformance announced that it has successfully carried out its first senior unsecured debt issue in the amount of $325 million. The fundraising took the form of a US private placement with around a dozen investors, and was carried out in two tranches: $160 million with a seven-year bullet maturity and a 3.64% coupon and $165 million with a ten-year bullet maturity and a 3.98% coupon. Proceeds from the private placement will be used to reimburse a portion of the bank debt incurred in connection with the acquisition of Aegis USA Inc. This transaction is a significant first step toward diversifying Teleperformance's sources of financing, strengthening its financial flexibility and lengthening its debt maturity profile.


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