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Last $23.67 USD
Change Today +0.04 / 0.17%
Volume 115.2K
PEGA On Other Exchanges
As of 8:10 PM 07/28/15 All times are local (Market data is delayed by at least 15 minutes).

pegasystems inc (PEGA) Snapshot

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07/17/15 - $24.58
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10/13/14 - $18.46
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pegasystems inc (PEGA) Details

Pegasystems Inc. develops, markets, licenses, and supports software to automate complex and changing business processes in the United States and internationally. It provides Pega 7, a unified platform that enables clients to build enterprise applications; and software applications for marketing, sales and on boarding, customer service and support, and operations, as well as industry-specific business processes. The company also offers customer relationship management applications, including Pega Marketing to manage customer relationships across inbound and outbound channels; Pega Customer Service to deliver consistent interactions across channels, improve employee productivity, and adapt changing business requirements; Pega Sales Automation to capture practices and guides sales teams through the sales and customer on boarding processes; and operations applications to support exceptions and investigations, order fulfillment, claims processing, insurance underwriting, and product development, as well as risk, fraud, and compliance management. In addition, it provides Pega Cloud to create and deploy its software applications using an Internet-based infrastructure; consulting and implementation support, technical support, and hosting services; and instructor-led and online training courses for process architects, system architects, and system administrators under the PegaACADEMY name. The company primarily markets its software and services to financial services, healthcare, insurance, communications and media, public sector, manufacturing, life sciences, and other markets through a direct sales force, as well as through a network of business and technology alliances. Pegasystems Inc. was founded in 1983 and is headquartered in Cambridge, Massachusetts.

2,970 Employees
Last Reported Date: 02/26/15
Founded in 1983

pegasystems inc (PEGA) Top Compensated Officers

Founder, Chairman and Chief Executive Officer
Total Annual Compensation: $419.0K
Chief Financial Officer, Chief Administrative...
Total Annual Compensation: $393.7K
Senior Vice President of Global Customer Succ...
Total Annual Compensation: $534.8K
Senior Vice President of Global Customer Succ...
Total Annual Compensation: $399.8K
Senior Vice President of Engineering and Prod...
Total Annual Compensation: $341.0K
Compensation as of Fiscal Year 2014.

pegasystems inc (PEGA) Key Developments

Pegasystems Inc. Enhances Pega Customer Service for Healthcare Application

Pegasystems Inc. has announced enhancements to the Pega Customer Service for Healthcare application, including a new Clinical Interaction Manager that improves the delivery of care management services. Clinical Interaction Manager is the first in the market to integrate customer service and care management to give health organizations a 360 degree view of all customer interactions, extending their ability to engage customers, improve health outcomes, and reduce costs. Integrated with Pega's Care Management application, Pega Customer Service for Healthcare connects front-line service agents and back-office care management staff, arming call center agents with data across administrative, health, and care management interactions. This allows customer service agents and care teams to deliver timely and accurate information, resolve inquiries more quickly, and improve the overall management of care for members and patients. The introduction of Clinical Integration Manager to the Pega Customer Service for Healthcare application helps organizations improve customer service by offering: an omni-channel, 360 degree customer view; an integrated user experience; specialization; and a platform that keeps up with the pace of change in healthcare. A single view of clinical, wellness, health, and service interaction data, across all channels, enables personalized prompts to facilitate enrollment in wellness and other care programs, provides updated administrative information needed for care coordination, and improves customer engagement in care decision. This enables healthcare organizations to provide a single, unified brand to customers, and care coordinators to seamlessly move between service and care discussions based on the needs of the individual. Pega's intent-led customer service application allows both front-line customer service agents and back-office clinical staff to seamlessly connect and process information efficiently, enabling care coordinators and customer service agents to drive engagement in spite of the personal and complex nature of healthcare. The application allows users to create and manage specialized programs that personalize the patient/customer experience. Using business rules and enterprise information, users can create and deliver the most effective, personalized treatment plans for any consumer/patient situation. Actionable analytics help organizations respond to the needs of their customers as well as improve engagement and health outcomes. Out of the box capabilities are built to adapt to changing clinical, market, and regulatory requirements so healthcare organizations can evolve as quickly as their patients demand and as regulations change. Pega Customer Service for Healthcare is built on the Pega 7 platform, which can be deployed in the cloud or on-premises. Pega's latest visual tools enable businesses to easily extend and change the application to meet their strategic business needs without coding.

Pegasystems Inc. and Ericsson Form Partnership to Enable Telecommunications Service Providers to Utilize Customer Data and Business Context to Anticipate Customer Needs in Real Time

Pegasystems Inc. and Ericsson have formed a partnership to enable telecommunications service providers to utilize customer data and business context to anticipate customer needs in real time. Through the combination of the Pega Marketing application's Next-Best-Action capabilities and Ericsson's existing OSS/BSS product and services portfolio, telco operators will be able to deliver personalized and consistent interaction to enhance every phase of a customer's journey. This partnership will contribute to Ericsson's ability to deliver Digital Telco Transformation - an offering that allows operators to gain an intimate understanding of their customers, become more responsive, improve satisfaction and address diverse needs on a personalized basis. While Ericsson will initially make use of the Pega Marketing application, Pegasystems' entire portfolio will be available to Ericsson.

Royal Bank of Scotland Selects Pegasystems Inc. for Customer decisioning

Pegasystems Inc. has been selected by Royal Bank of Scotland (RBS) for customer decisioning. RBS will use Pega to ensure every customer interaction is consistently personalised, relevant, and contextual across all journeys and channels. RBS is based in Edinburgh, Scotland and services 17 million customers in the UK & RoI with personal, business, private banking, and corporate finance services. The Bank will use Pegasystems applications to leverage big data, predictive analytics, and real-time decisioning to deliver the right insight into every customer interaction in every channel. The ability to respond with speed, agility, and accuracy in a highly automated way using everything the bank knows about its customers will allow the bank to respond quickly to changing customer demands, improve its customer service, and build deeper customer relationships.


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Valuation PEGA Industry Range
Price/Earnings 63.1x
Price/Sales 3.0x
Price/Book 6.1x
Price/Cash Flow 61.5x
TEV/Sales 2.6x

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