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Last $75.67 USD
Change Today -3.11 / -3.95%
Volume 1.2M
NOW On Other Exchanges
New York
As of 2:26 PM 04/1/15 All times are local (Market data is delayed by at least 15 minutes).

servicenow inc (NOW) Snapshot

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52 Week High
02/26/15 - $81.24
52 Week Low
04/28/14 - $44.17
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servicenow inc (NOW) Related Businessweek News

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servicenow inc (NOW) Details

ServiceNow, Inc. provides cloud-based solutions that define, structure, manage, and automate services to enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident management, problem management, change management, request management, and cost management, as well as service catalog and knowledge base; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions, such as financial management, project portfolio suite, vendor performance management, and performance analytics, as well as governance, risk, and compliance; and application development services. In addition, the company offers professional, education, and customer support services. It sells its products through its direct sales team, as well as indirectly through channel partners and third-party referrals. The company was formerly known as and changed its name to ServiceNow, Inc. in May 2012. ServiceNow, Inc. was founded in 2004 and is headquartered in Santa Clara, California.

2,826 Employees
Last Reported Date: 02/27/15
Founded in 2004

servicenow inc (NOW) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $350.0K
Chief Financial Officer and Principal Account...
Total Annual Compensation: $290.0K
Chief Operating Officer
Total Annual Compensation: $275.0K
Chief Product Officer and Director
Total Annual Compensation: $300.0K
Chief Revenue Officer
Total Annual Compensation: $260.0K
Compensation as of Fiscal Year 2013.

servicenow inc (NOW) Key Developments

The ING Group Transforms HR in the Cloud with ServiceNow

ServiceNow announced that the ING Group is successfully using ServiceNow cloud-based software to transform HR service delivery to more than 25,000 Netherlands-based employees. Previously relying on call centers and face-to-face interactions for most HR enquiries, ING turned to ServiceNow HR Service Automation to help streamline many key HR functions. ING improves its HR services in these ways: Build a new fully branded HR portal for employee self-service. ING created a self-service portal where employees across The Netherlands can access a knowledge base with over 1,200 articles (in Dutch and English) on topics such as health, compensation and learning. This allows employees to get answers they need on the most queried topics whenever they want. Automate its case management. Using ServiceNow, INGconverted its manual HR processes into automated process workflows. For example, when an employee has an enquiry on benefits and vacation or more complex requests such as sabbaticals and leaves of absence, they can log into an HR portal that routes the request to the right HR expert. This allows ING’s HR team to measure and report back on HR performance and its impact on the business. Create one system of record to streamline all HR requests and services. ServiceNow software was integrated into the company’s existing HR system, helping ING consolidate its tools for HR services onto a single system of record so the organization could have a bird’s eye view of its processes and one repository of HR data for greater consistency and efficiency. With these advances ING’s HR department has been able to significantly improve end-user satisfaction, while dramatically reducing the cost and time it takes to provide services. ServiceNow HR Service Automation streamlines and improves HR service delivery by offering a consumer-like self-service catalog to employees, enabling them to easily access pre-defined services such as benefits or employee relations items, helping increase HR and employee productivity, as well as lower operational costs and improve HR team performance.

Victorian Government Agency Selects ServiceNow to Transform Its Audit and Risk Business

ServiceNow announced the Emergency Services Telecommunications Authority in Victoria, Australia, is using ServiceNow to transform the organisation’s audit and risk business function. ESTA is the single point for managing calls from the public and the Emergency Service organizations for emergency response in Victoria. As one of the few emergency communications agencies in the world that manages communications for the full range of emergency service providers including police, fire and ambulance, the company can receive and dispatch around 6,500 calls per day. As such, it’s subject to strict regulations and legislative polices that require audit and risk management. ESTA has reduced compliance complexity and streamlined the audit process to ensure the organisation remains compliant with regulations and policies set by authoritative bodies. Specifically, the audit and risk managers have sped these critical tasks since deploying the GRC solution in September 2014: Collecting data for auditing was cut by 93% to one day from 15 days; Completing reporting for the board and other third-party auditing agencies was cut by 67% to one day from three; and Updates to the reports only take 5% of the previous time at half a day, instead of five. ServiceNow IT Governance, Risk and Compliance automates the business-critical process of measuring and managing adherence to legislative policies, such as Sarbanes-Oxley (SOX), and industry ITIL framework like Control Objectives for Information and Related Technology (COBIT). The solution is used to document policies, define the risks of failing to comply, and design controls to enforce policies and mitigate risks. It is also used to schedule control tests to collect compliance evidence and identify failures that need remediation. Further, information from service management processes can be automatically extracted as evidence for compliance audits.

ServiceNow Announces the New Release of its Cloud-Based Software

ServiceNow announced the new release of its cloud-based software that unlocks the power of service management for nearly every department. By applying a service orientation to enterprise functions including marketing, legal and finance, ServiceNow is changing the way people work. Customers use ServiceNow to define, structure and automate those services, removing inefficient, manual processes, such as using emails and phone calls to get something done, or spreadsheets to track progress. The new applications and capabilities in this ServiceNow release help organizations structure and enhance the service experience. It provides customers the ability to have a dedicated service catalog and knowledge base for every department. This release allows individual departments to fully configure their own business processes and workflows and to have dedicated analytics and dashboards to provide visibility into the work of each team. The new applications, Marketing Service Management, Legal Service Management and Finance Service Management, come pre-populated with common service catalog items that each organization can customize and augment based on their unique requirements. Employees can now use a single system of engagement to request services such as collateral from marketing, contract reviews from legal or purchase orders from finance. All requests are tracked in the system providing up-to-the-minute status, eliminating the need for employees to send dozens of emails to check on progress. Employees can either go straight to a specific department to find information or submit a request or they can search all departments through a new enterprise-wide service portal. ServiceNow is also providing customers the ability to rapidly create new applications through a codeless, template-based process. The template provides three easy-to-use options: Basic Service Management includes a simple, fully functional request management and tracking application for services that do not require an approval workflow; intermediate Service Management adds workflow-based approvals to the Basic Service Management application; and advanced Service Management allows customers to fully configure the application with support for more robust workflow and tracking capabilities including managing parts inventories and remote workers. This new release improves ServiceNow Facilities Service Management by providing new support for planned maintenance. This capability helps organizations execute and manage scheduled work, enhancing preventive maintenance and limiting downtime for physical assets. This release also provides a new integration with Workday to improve the automation around employee changes such as on boarding, off-boarding and employee moves. Finally, this release provides new collaboration capabilities that capture and integrate unstructured data such as chat, enhanced LiveFeed and threaded discussions.


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Price/Sales 17.3x
Price/Book 27.7x
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