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Last $60.50 USD
Change Today -0.43 / -0.71%
Volume 170.4K
As of 8:10 PM 04/1/15 All times are local (Market data is delayed by at least 15 minutes).

nice systems ltd-spons adr (NICE) Snapshot

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03/31/15 - $61.92
52 Week Low
05/16/14 - $37.08
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nice systems ltd-spons adr (NICE) Details

NICE Systems Ltd. provides software solutions that enable organizations to take action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. The company operates in three segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. Its customer interactions solutions assists organizations in capturing customer interactions, extracting insights through big data analytics, driving the action in real time, acting upon the voice of the customer, closing the loop across customer touch points, enhancing employee performance, and optimizing processes for service, sales, marketing, and compliance. The company also offers security solutions that assist organizations capture, analyze, and leverage Big Data to anticipate, manage, and mitigate security and safety risks, enhance operations, and ensure the safety of the general public. In addition, it provides public safety solutions; physical security information management solutions; video surveillance solutions; and intelligence solutions to governments, transportation systems, critical infrastructure customers, city centers, banks, enterprises, and government agencies. Further, the company offers financial crime and compliance solutions, which include financial crime, risk, and compliance solutions on a single software platform for financial institutions and government regulators. Its platform provide flexible analytics and tools, multi-channel transaction management, domain specific analytics, multi-channel transaction management, and real-time decision and enforcement solutions that enable users to address compliance, fraud, and money-laundering scenarios in real-time. The company sells its solutions and products directly to customers, as well as indirectly through selected partners worldwide. NICE Systems Ltd. was founded in 1986 and is based in Ra'anana, Israel.

Founded in 1986

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nice systems ltd-spons adr (NICE) Key Developments

NICE Systems Announces the Launch of IVR Journey Analytics

NICE Systems announced the launch of IVR Journey Analytics, a solution designed to reduce customer effort and improve the experience of Interactive Voice Response (IVR), the automated phone system that guides callers through self-service menus. The solution helps organizations optimize the IVR channel, turning what has often been a frustrating process into a perfect experience. The cloud-based IVR Journey Analytics solution is the third addition to NICE's Customer Engagement Analytics platform, which helps organizations sequence and visualize the customer journey to understand why customers are contacting them, predict their next move, and personalize the customer engagement. The system gathers insights from the customer journey prior to, during, and after the IVR interaction. It can determine certain patterns of behavior and then use this information to optimize the IVR experience by whittling down the menu options to provide only the options relevant to the particular journey. It also enables visual mapping so that any IVR service bottlenecks can be easily pinpointed and resolved. NICE IVR Journey Analytics enables organizations to reduce the overall call volume, offer better self-service, and provide faster access to a service rep when needed. This not only facilitates greater customer satisfaction, it also drives significant cost savings - by using the solution to increase the number of calls resolved via IVR, organizations can save millions of dollars annually. Organizations can also use NICE's feedback solution for the IVR channel to solicit real-time customer feedback immediately following either an interaction that was contained in the IVR or an interaction that was handled by a contact center agent. Using speech analytics, they can better understand the drivers of satisfaction and identify insights that enable them to take action to improve the experience. This could include customer service recovery, employee coaching, or process changes, depending on the customer feedback received.

NICE Introduces Voice Quality Metrics to Support Compliance Standards for Trading Recording

NICE Systems announced a new capability for its Trading Recording solution, that will enable financial institutions to conduct a speech quality check on every recorded call. This will help these organizations ensure not only that they are recording 100% of calls for compliance purposes, but also that the voice quality of each call meets the firm's accepted standard. NICE Trading Recording is an advanced solution designed to support day-to-day financial compliance needs. It enables organizations to securely and automatically document all call recordings, and instantly retrieve and replay calls when needed. The newly integrated voice quality check will raise an alarm whenever the technical quality of a recorded call doesn't meet the set company standard. This will allow organizations to identify, in real time, recording channels that are delivering poor quality and quickly fix any technical issues. They can also retroactively scan recordings using the voice quality metrics feature to identify insufficient speech quality on previously recorded calls.

NICE Systems and BoomeRing Announce Integrated Mobile Recording Solution for Regulatory Compliance

NICE Systems and BoomeRing announced that they have successfully integrated BoomeRing's mobile recording service with the NICE Engage platform. The integrated offering provides a cost effective way for mobile carriers to record both voice and SMS interactions in order to ensure regulatory compliance. BoomeRing enables tier-1 mobile carriers to provide end-to-end mobile recording compliance value-added services for voice and SMS interactions in compliance with the newest mobile recording regulation in the financial services industry worldwide. With the new integration with NICE, carriers can now expand their infrastructure with the BoomeRing Enterprise Compliance Server (ECS) and allow their end-customers to record mobile voice and SMS interactions by leveraging the end-customer's existing NICE Engage Platform. There is no need to add a separate system since the infrastructure is already in place, resulting in significant cost savings. This partnership will enable organizations to have an integrated solution to comply with the latest international cellular record keeping regulations, including FCA (Financial Conduct Authority) in the UK and Dodd-Frank in the US. These rules mandate that financial institutions capture, store and retrieve mobile communications that relate to specific trades in the UK and US. With further regulations being considered across many European and Asian financial centers, the integration of BoomeRing and NICE Engage future proofs customers' mobile recording capabilities and ensures continuous regulatory compliance.


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