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Last $4.00 USD
Change Today 0.00 / 0.00%
Volume 3.1K
JCDAF On Other Exchanges
As of 8:10 PM 04/17/15 All times are local (Market data is delayed by at least 15 minutes).

jacada ltd (JCDAF) Snapshot

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03/16/15 - $5.66
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jacada ltd (JCDAF) Details

Jacada Ltd. is engaged in the development, marketing, and support of customer experience management and process optimization solutions that automate customer service processes. Its products include Jacada WorkSpace Agent Desktop, which unifies customer interaction tools and provides a single access point to various mission-critical applications required by the customer service representatives to complete a customer interaction; Jacada Visual IVR, which enables end users to engage in a mobile self-service session through smart phones, tablets, or other smart devices that visually map out the steps of the customer service interaction; and Jacada Advisor, which helps call centers enhance customer service by providing real-time agent guidance. The company’s products also comprise Jacada Integration and Automation, a non-invasive integration solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing existing applications; Jacada Agent Scripting, which guides the customer service agent through an optimized interaction with the customer; Jacada Workflow that creates industry standard business process management workflows; Jacada HostFuse, a software solution for integrating core host-centric business systems; and Jacada Interface Server, which generates graphical user interfaces for mainframe and midrange software applications without requiring any change to the host applications. It also offers professional services, which include training, consulting, solution support and maintenance, and product support and maintenance. Jacada Ltd. sells its products directly in North America, Europe, Asia, and Latin America, as well as through system integrators, partners, and call center outsourcers. The company was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. Jacada Ltd. was founded in 1990 and is headquartered in Herzliya, Israel.

88 Employees
Last Reported Date: 04/30/14
Founded in 1990

jacada ltd (JCDAF) Top Compensated Officers

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jacada ltd (JCDAF) Key Developments

Major European Telecom Extends Agreement with Jacada Ltd. to Simplify Agent Processes and Enhance Customer Experience

Jacada Ltd. announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

Jacada Ltd., Annual General Meeting, Nov 11, 2014

Jacada Ltd., Annual General Meeting, Nov 11, 2014., at 10:00 Israel Standard Time. Location: 11 Shenkar Street. Agenda: To re-elect directors; to approve the extension of, and amendment to, the engagement terms of Mr. Gideon Hollander, Co-Chief Executive Officer and Chairman of the Board; to approve re-appointment of auditor; to discuss audited annual consolidated financial statements for the fiscal year ended December 31, 2013; and to transact such other business as may properly come before the meeting or any adjournment thereof.

Jacada, Inc. Announces the Public Availability of Visual IVR for Avaya

Jacada Inc. announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to touch their way through a traditional IVR on their smartphone instead of listening to voice prompts. Delivering a more sophisticated experience than a traditional IVR system, Jacada Visual IVR for Avaya presents consumers with a much greater range of options for resolving their questions or issues. Users are able to select menu options visually instead of listening for which keys to press, and experience advanced self-service capabilities with the rich features available on mobile devices. Jacada Visual IVR for Avaya works closely with an existing Avaya Aura Experience Portal deployment to re-use and extend the proven integrations and applications already deployed. This re-use enables a very short time to deployment, and low cost to configure, Visual IVR solution. The product also bridges the gap between self-service and traditional voice channels by allowing customers to seamlessly connect to a live agent to complete the interaction, without having to repeat information. Jacada Visual IVR for Avaya works seamlessly with an organization's existing Avaya Aura Experience Portal IVR, allowing for a quick implementation. By reusing the existing voice IVR there is no need to develop new customer interactions which further improves the return on investment.


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Valuation JCDAF Industry Range
Price/Earnings 100.0x
Price/Sales 1.1x
Price/Book 1.9x
Price/Cash Flow 178.7x
TEV/Sales 0.9x

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