Last $42.16 USD
Change Today +0.31 / 0.74%
Volume 91.8K
ININ On Other Exchanges
As of 8:10 PM 01/29/15 All times are local (Market data is delayed by at least 15 minutes).

interactive intelligence gro (ININ) Snapshot

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Day High
Day Low
52 Week High
03/4/14 - $81.59
52 Week Low
10/15/14 - $35.87
Market Cap
Average Volume 10 Days
Shares Outstanding
Dividend Yield

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interactive intelligence gro (ININ) Details

Interactive Intelligence Group, Inc. provides contact center, unified communications, and business process automation services. It offers Interactive Intelligence Customer Interaction Center (CIC), a single platform and a pre-integrated all-in-one application solution for IP telephony. The company’s CIC contact center application suite enables contact centers to automate, route, monitor, record, track, and report on phone calls, fax, email, Web interactions, short message service, and social media in a single or multi-site operations; and CIC solution for Unified Communications allows organizations to route live communications to various devices. Its CIC software platform for process automation platform automates and unifies phone calls, faxes, emails, and Web interactions, as well as manages various media types; and Interaction Process Automation solution allows an organization to capture, prioritize, route, escalate, and track each step in a work process. The company also provides accounts receivable management products that offer a set of software solutions to collection agencies, credit departments, debt buyers, creditors, and attorneys to manage debt collection and recovery process; and content management product for file management structures and retrieval processes. In addition, it also offers servers, media servers, gateways and telephone handsets, and networking hardware; Interaction Media Server, Interaction Edge, Interaction Gateway, and Interaction SIP Station appliances; and professional, support, managed, and education services. The company provides its solutions for use in teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government, and business services industries in the Americas, Europe, the Middle East and Africa, and the Asia-Pacific. Interactive Intelligence Group, Inc. was founded in 1994 and is headquartered in Indianapolis, Indiana.

1,848 Employees
Last Reported Date: 03/12/14
Founded in 1994

interactive intelligence gro (ININ) Top Compensated Officers

Co-Founder, Chairman, Chief Executive Officer...
Total Annual Compensation: $450.0K
Chief Financial Officer, Senior Vice Presiden...
Total Annual Compensation: $290.0K
Chief International Officer and Senior Vice P...
Total Annual Compensation: $240.0K
Compensation as of Fiscal Year 2013.

interactive intelligence gro (ININ) Key Developments

Datacom Signs Partnership Agreement with Interactive Intelligence Group Inc

Datacom and Interactive Intelligence Group have signed a partnership agreement to make infrastructure, experience and tools available to contact centres across Australia and New Zealand. The partnership combines Datacom Connect's cloud-based infrastructure and contact centre services with Interactive Intelligence's Customer Interaction Center (CIC) offering.

Interactive Intelligence Group Inc. Releases New Cloud-Based Enterprise Collaboration Service

Interactive Intelligence Group Inc. has released a new cloud-based enterprise collaboration service delivered from its PureCloud platform. The first in a series of cloud services to be delivered from the PureCloud platform, PureCloud Directory was designed to increase productivity and enhance collaboration by enabling employees to quickly find, connect and communicate with the right person with the right set of skills at the right time. Features include the following: Find the right person – Readily available employee information such as title, skills, certifications, interests and location reduces search time. Connect and collaborate in real-time – One-click employee contact options for email and IM speed responses to individuals or groups. Also offered is the ability to transfer and share documents and files by attaching to chat sessions. Data system integration and synchronization – Integration with Active Directory, HR systems, CRM systems such as SalesForce and others keeps employee information in synch for increased information accuracy and simplified management and administration. Mobile device access – Support for smart phones and tablets gives employees anytime, anywhere access for improved responsiveness. The PureCloud platform is a secure, cloud-based repository that provides the following services: User management – Stores comprehensive and extensible information about all users, roles, permissions, contact information and more. Single sign-on – Users log into a single site to access all PureCloud services. Group management – Create dynamic group definitions based on org chart, skills, office location, language and other attributes. Users are automatically added to and removed from groups as they’re onboarded and as their information changes. REST API – The PureCloud platform exposes a comprehensive application programming interface that enables users to access the functionality of all services from Web or mobile applications. PureCloud Directory is currently available throughout North America in English, French and Spanish. It will be available in other geographies and in localized versions throughout 2015.

Yellow Radio Service of San Diego Deploys IP Communications Software Suite from Interactive Intelligence Group Inc

Yellow Radio Service of San Diego has reported increased reliability and improved customer service as a result of deploying the all-in-one IP communications software suite, Customer Interaction Center (CIC) from Interactive Intelligence Group Inc. Yellow Radio Service of San Diego provides taxicab and other transportation services throughout San Diego County. It dispatches to more than 300 vehicles, providing nearly 1 million dispatched trips annually, which involves answering approximately 3,000 trip requests per day. Yellow Radio Service of San Diego has used CIC to give its contact center agents functionality for automatic call distribution, interactive voice response, call recording, supervisory monitoring, and more. Yellow Radio Service of San Diego deployed CIC with the help of Carlsbad. Yellow Radio Service of San Diego initially chose CIC to replace its contact center system based on feedback from its sister company CCSi, one of the nation's large taxi dispatch services.


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