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Last $66.08 USD
Change Today -0.73 / -1.09%
Volume 3.7M
CRM On Other Exchanges
New York
As of 6:40 PM 04/1/15 All times are local (Market data is delayed by at least 15 minutes). inc (CRM) Snapshot

Previous Close
Day High
Day Low
52 Week High
02/26/15 - $71.00
52 Week Low
04/29/14 - $48.18
Market Cap
Average Volume 10 Days
Shares Outstanding
Dividend Yield
Current Stock Chart for SALESFORCE.COM INC (CRM) inc (CRM) Details, inc. provides enterprise cloud computing solutions, with a focus on customer relationship management to various businesses and industries worldwide. The company offers enterprise cloud computing apps and platform services, including Sales Cloud for sales force automation, which enables companies to store data, access accurate customer and prospect information, track leads and progress, forecast opportunities, and collaborate around any sale on desktop and mobile devices; Service Cloud that enables companies to connect address customers service and support needs; and Marketing Cloud, which enables companies to map customer journeys to digital marketing interactions through email, mobile, social, Web, and connected products. It also provides Community Cloud, a platform to engage specific group of people with access to relevant information, apps, and experts; Analytics Cloud, an app and platform to deploy sales, service, marketing, and custom analytics apps using any data source; Salesforce1 Platform, a cloud platform to build apps that manage various business processes. In addition, the company provides professional services, including consulting, deployment, training, implementation, and integration services to facilitate the adoption of its cloud solutions. It sells and markets its services primarily through its direct sales force, as well as through global consulting firms, systems integrators, and regional partners., inc. was founded in 1999 and is headquartered in San Francisco, California.

16,000 Employees
Last Reported Date: 03/6/15
Founded in 1999 inc (CRM) Top Compensated Officers

Co-Founder, Chairman and Chief Executive Offi...
Total Annual Compensation: $1.2M
Vice Chairman and President
Total Annual Compensation: $666.7K
Total Annual Compensation: $875.0K
Chief Operating Officer
Total Annual Compensation: $600.0K
Chief Legal Officer, Executive Vice President...
Total Annual Compensation: $575.0K
Compensation as of Fiscal Year 2014. inc (CRM) Key Developments

Salesforce Unveils Service Cloud Intelligence Engine--Fueling Smarter Customer Service for the Connected World, inc. unveiled Salesforce Service Cloud Intelligence Engine-an added layer of intelligence in the Service Cloud that fuels smarter customer service with data science. Everything is getting smarter-self-driving cars, thermostats that learn optimal temperature settings and fitness trackers that monitor heart to a world where more than 75 billion connected devices empower consumers to connect and engage like never before. This new connected world raises customers' expectations for always on and always present service. Studies show that businesses that adopt a smarter approach to customer service achieve a 91% greater year-over-year customer retention rate compared to those that don't. Yet, most companies are not equipped to address these new consumer demands and are in jeopardy of falling behind their competitors. Salesforce Service Cloud Intelligence Engine: Exceeding the Expectations of the Connected Customer The new Salesforce Service Cloud Intelligence Engine will harness data science to fuel the industry's smartest customer service, with innovations including: Intelligent Business Processes: Dynamically assign cases to agents based on skill set, case history, presence or communication channel-email, web, phone, video chat or SMS. Using advanced workflow automation, the Intelligence Engine can also trigger any business process, such as escalating cases beyond the support department to sales or marketing. For example, a support center can route cases from VIP customers to top agents or distribute potential sales leads to the best teams or individuals equipped to upsell. Intelligent Workload Management: Automatically distribute and manage agent workload to respond to the unpredictable demands of omni-channel support. Rather than relying on a manual process to fill an agent's queue with cases, Intelligent Workload Management will automatically distribute cases to agents based on their expertise to handle specific types of cases, as well as their caseload, to maximize their productivity. For example, Service Cloud will suspend pushing cases to an agent if they're on a video chat or factor in how much to decrease the workload for an agent who will soon be on break. Seamless Omni-Channel Customer View: Customers can start a conversation on one channel and seamlessly transition to another without having to continuously identify themselves, rehash the problem or bring a new agent up to speed. For example, a customer with an open email case who requests a video chat will automatically be routed to the same agent working on the email case for a seamless service experience.

Salesforce Launches Marketing Cloud Predictive Decisions

Salesforce launched Salesforce Marketing Cloud Predictive Decisions. With Predictive Decisions, marketers can now harness the power of data science to analyze customer engagement and proactively deliver new recommended content, products or offers to customers, creating highly personalised journeys across channels at scale. Salesforce Marketing Cloud fuses CRM and marketing data with relevant contextual data such as web browsing activity, using native predictive intelligence decisions to increase conversions and engagement in a single, easy-to-use application. New salesforce marketing mloud predictive decisions innovations include: Collect Beacon: Stream real-time content updates and user behavior data directly into the platform to constantly update user profiles and enable predictive decisions. A marketer can make the most of customer data to build tailored communications across channels, including email, web, mobile and any device. Now digital marketers will be able to move beyond just predictive product recommendations on their website, and expand predictive decisions to every piece of content, from a whitepaper to a new video. New Workflow and Automation: Trigger marketing campaigns using data from all channels. Customer behavioral data is fed automatically into the Marketing Cloud platform, in real-time, to deliver communications that are timely and highly relevant. This levels the playing field, so any marketer can create powerful predictive campaigns without enlisting additional development resources to make data actionable. Native Predictive Decisions: Predict which content will result in the high conversion 'whether that's an offer, product, or graphic content. Drag and drop predictive content recommendations empower marketers with content modules that can be delivered in real-time across marketing channels, making each message tailored to the individual and the moment. For example, a retail marketer can now create email campaigns that include not only the previous items viewed by the customer, but also recommend the most relevant next piece of content across the retailer's entire product catalogue in real-time, with just a few clicks. Pricing and availability: Predictive Decisions in the Salesforce Marketing Cloud will be available in May 2015. New Predictive Decision features will be available in the Marketing Cloud Pro Edition or greater. Pro Edition pricing starts at $1,250/month.

Sage Group Enters into New Agreement with Salesforce

The Sage Group plc entered into an agreement with Salesforce Inc., whereby colleagues across Sage will use Salesforce's customer success platform. This will provide data management systems that will enhance Sage's internal systems architecture, leading to operational improvement and an enhanced view of customers, both existing and new. Additionally, under the agreement, Sage will undertake development work on the Salesforce1 platform to extend its capability in delivering cloud solutions to the small and medium-sized companies market.


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