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clicksoftware technologies (CQO) Snapshot

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52 Week High
03/20/14 - €7.71
52 Week Low
10/23/14 - €5.20
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clicksoftware technologies (CQO) Details

ClickSoftware Technologies Ltd. provides software products and solutions for workforce management and optimization for mobile and in-house resources primarily in North America, Europe, Israel, and the Asia Pacific region. The company offers Field Service Daily Suite that covers automatic decision making and optimization support to manage field service operations; Roster Suite, which covers shift planning needs for managers and employees; Mobility Suite that covers the needs of mobile individual and back-office staff for field data communication; and Forecasting and Planning Suite that covers tactical short term resource planning, such as vacation requests and training needs, as well as longer term capacity planning. It also provides ClickSchedule that optimizes service scheduling and routing to improve workforce productivity; ClickMoblile, an enterprise mobile workforce solution; ClickAnalyze, which offers reporting, monitoring, and service business analytics for workforce performance measurement and strategic decision support; ClickLocate that captures the location information of a field service engineer and vehicle; ClickContact, a customer interaction management solution; ClickRoster that provides interactive and automated workforce shift planning based on forecasted workload; ClickPlan, which offers interactive and automated workforce planning for staffing and deployment; and ClickForecast that enable companies to project workforce capacity. In addition, the company offers cloud-based offering, such as ClickSoftware Cloud Services, ClickCloud, and ClickExpress targeting medium and large market enterprises and small and mid-size companies. It serves utilities and energy, telecommunication, oil and gas, retail, insurance, high-technology, computer and office equipment, industrial equipment, medical equipment, building automation, public security, home services, and transportation industries. The company was founded in 1979 and is based in Petach Tikva, Israel.

602 Employees
Last Reported Date: 04/9/14
Founded in 1979

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clicksoftware technologies (CQO) Key Developments

Moscow City Telephony Network Improves Performance with ClickSoftware

ClickSoftware Technologies Ltd. announced the implementation of the SAP Workforce Scheduling & Optimization platform for Moscow City Telephony Network. The implementation in the Russian telecoms industry, has enabled MGTS to significantly speed up installation times and increase efficiencies for subscribers of its GPON network in Moscow. As part of the implementation process, the solution has provided MGTS with a rich and user-friendly suite of reporting tools to simplify administration for all internal and external staff and their tasks, and connect new broadband subscribers all over Moscow. MGTS' move to offering its customers this new network service is a highly ambitious project that has required recruiting 1,500 assemblers to its workforce. In order to manage staff effectively, MGTS required a new automated system to track the activities of remote personnel. With the SAP WSO by ClickSoftware in place, MGTS is able to efficiently process tasks for GPON deployment. MGTS can now confirm times for installations, allocate resources according to location and availability, ensuring tasks are completed within set timeframes and providing reports once the task is complete. Due to the success of the project, MGTS is looking to integrate the solution into its mobile devices, and to expand the system beyond the GPON project into the maintenance of traditional telephony.

Victim Support Selects ClickSoftware Technologies's ShiftExpert

ClickSoftware Technologies Ltd. announced that Victim Support, a New Zealand community organization that helps people affected by serious crime and trauma, implemented ShiftExpert. Victim Support will use the cloud-based solution to schedule volunteers based on availability and skill, allowing improved responsiveness to meet victims' needs. A native Salesforce Mobile ready app, ClickSoftware's ShiftExpert optimizes employee assignments, and gives employees and shift managers visibility into who works when, and deeper insight into how the schedule will impact service levels and response times. With ShiftExpert, the New Zealand based organization is empowered to extend the functionality of its existing Salesforce implementation to make real-time scheduling and victim support decisions, and benefit from seeing all the information in one view; automate and optimize dispatch operations into a seamless process based on accurate and up-to-date data; more quickly respond to victims' needs, including those in both urban and rural areas; and build accurate reporting for regulatory and internal use. With ShiftExpert, organizations of all sizes are empowered to automate planning and execution of shifts for employees across different departments; review and optimize gaps between the availability of the workforce and business demand; control overtime costs and quickly react to exceptions; increase employee satisfaction by incorporating employee working preferences, shift trades and vacation requests into the work plan; and maximize customer satisfaction by meeting service level targets with well rested and skilled employees.

ClickSoftware Technologies Ltd. Announces Unaudited Consolidated Earnings Results for the Third Quarter and Nine Months Ended June 30, 2014; Reiterates Earnings Guidance for the Full Year of 2014

ClickSoftware Technologies Ltd. announced unaudited consolidated earnings results for the third quarter and nine months ended June 30, 2014. For the quarter, the company reported total revenues of $31,233,000 against $23,288,000 a year ago. Operating loss was $1,808,000 against $4,018,000 a year ago. Net loss before taxes was $1,638,000 against $3,963,000 a year ago. Net loss was $1,466,000 against $3,586,000 a year ago. Basic and diluted loss per share was $0.04 against $0.11 a year ago. Non-GAAP net loss was $114,000 or $0.00 per diluted share against $3,312,000 or $0.10 per diluted share a year ago. Non-GAAP operating loss was $86,000 against $3,234,000 a year ago. During the third quarter, the company used $1.7 million in cash flow for operating activities. For the nine months, the company reported total revenues of $91,722,000 against $72,488,000 a year ago. Operating loss was $5,676,000 against $7,124,000 a year ago. Net loss before taxes was $5,191,000 against $6,506,000 a year ago. Net loss was $5,641,000 against $6,416,000 a year ago. Basic and diluted loss per share was $0.17 against $0.20 a year ago. Net cash used in operating activities was $1,572,000 against net cash from operating activities of $4,497,000 a year ago. Purchase of equipment was $2,090,000 against $2,906,000 a year ago. Non-GAAP net loss was $2,188,000 against $4,818,000 a year ago. Non-GAAP diluted loss per share was $0.07 against $0.15 a year ago. Non-GAAP operating loss was $1,993,000 against $4,970,000 a year ago. The company reiterated its previously provided full year 2014 guidance of revenues at the range of $128 to $133 million. The company is also reiterating its full year 2014 non-GAAP earnings per share of $0.01 to $0.08. Non-GAAP earnings exclude share-based compensation costs of approximately $0.10 and amortization of intangible assets of approximately $0.03 per fully diluted share. GAAP fully diluted earnings per share is expected to be in the range of $0.13 to $0.05.


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