March 01, 2015 3:31 PM ET


Company Overview of California Physicians' Service, Inc.

Company Overview

California Physicians' Service, Inc., doing business as Blue Shield of California, operates a not-for-profit health plan for customers in commercial, individual, and government markets in California. It allows its members to access health care through health, life, dental, vision, and medical care insurance products. The company also provides health care service plans. It serves customers through its agents. California Physicians' Service, Inc. was founded in 1938 and is based in San Francisco, California.

50 Beale Street

San Francisco, CA 94105-1808

United States

Founded in 1938





Key Executives for California Physicians' Service, Inc.

Chief Executive Officer, President and Director
Age: 47
Chief Financial Officer and Senior Vice President
Age: 58
Chief Executive of Individual, Small Group & Government Business Unit and Senior Vice President of Individual, Small Group & Government Business Unit
Chief Executive Officer of Blue Shield of California Foundation and President of Blue Shield of California Foundation
Chief Technology Officer and Vice President
Compensation as of Fiscal Year 2014.

California Physicians' Service, Inc. Key Developments

Todd Walthall Joins Blue Shield of California as Senior Vice President of Customer Experience

Accomplished customer service executive Todd Walthall has joined Blue Shield of California as senior vice president for customer experience. Walthall will work to streamline customer operations and improve the experience of the customer at all levels of the company. Walthall brings more than 20 years of customer service leadership to Blue Shield, most recently as vice president of digital service integration at American Express, where he was responsible for integrating the service experience across channels. Prior to American Express, Walthall held senior leadership roles at USAA, including as senior vice president for channel management and head of deposit products.

Westlake Village Resident Files Suit Against Blue Shield and Cigna

The Westlake Village resident and his wife, Jane, are among the lead plaintiffs in one of two lawsuits against insurance companies announced by the Consumer Watchdog organization. The suits against Blue Shield and Cigna allege that the insurers played bait and switch with customers in individual and family plans by telling them doctors and hospitals were covered in network when they were not. Consumer advocates said the insurers were trying to boost their membership during the six-month open enrollment triggered by the Affordable Care Act.

Class Action Claims Blue Shield of California Improperly Denies Cosmetic Surgery Coverage

A class action lawsuit alleges Blue Shield of California is violating state law by denying claims for reconstructive surgery. The lawsuit claims California law requires health plans to cover reconstructive cosmetic surgery if the surgery returns a patient who suffers a disfigurement or deformity to normal appearance. The lawsuit alleges California Physicians' Service, which does business as Blue Shield of California, denies claims for such surgeries on the basis that they are not medically necessary if they do not resolve a significant functional problem. The complaint claims state law requires decisions regarding whether surgery would return a patient to normal appearance to be made by a reconstructive surgeon. The lawsuit was filed by a woman who was denied coverage for a mammoplasty and a blepharoplasty.

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