October 20, 2017 7:52 AM ET

IT Services

Company Overview of Avtex Solutions, LLC

Company Overview

Avtex Solutions, LLC provides customer experience integration solutions for various technologies. It offers solutions for customer relationship management (CRM), unified communication, portals and collaboration contact centers, custom development, cloud services, mobile, customer experience, Office 365, system integration, user experience infrastructure, managed services, and business intelligence. The company also provides contact center solutions, such as behavioral analytics, CRM integration, small business solutions, workforce optimization, speech analytics, quality assurance, predictive dialer, interactive voice response (IVR), speech recognition, and hosted contact center solutions. In...

3500 American Boulevard West

Suite 300

Minneapolis, MN 55431

United States

Founded in 1972





Key Executives for Avtex Solutions, LLC

Chief Executive Officer and President
Chief Financial Officer
Chief Operations Officer
Chief Experience Officer
Chief Client Officer
Compensation as of Fiscal Year 2017.

Avtex Solutions, LLC Key Developments

Avtex Announces Completion of the Type II SOC 2 Compliance Process

Avtex announced successful completion of the Type II SOC 2 compliance process. This certification comes on the heels of the organizations achievement of Type I SOC 2 in April of 2016. Type I reports concern policies and procedures that were placed in operation at a specific moment in time. Type II reports concern policies and procedures over the period of a year. This generally makes SOC 2 Type II reports more comprehensive and useful than Type I reports when considering a possible service provider’s credentials. Avtex obtained Type II SOC 2 compliance in two available trust services principles, including security: the system is protected against unauthorized access, availability: the system is available for operation and use as committed or agreed. The compliance process involved several steps, including policy creation: the organization created more than 30 internal policies designed to protect customer data and ensure availability of services. Staff members from multiple departments, including the leadership team, took part in the creation and implementation of these processes. Training: all the company employees are required to understand new policies and acknowledge their commitment to follow them. This includes a requirement that all staff members undergo security and process training on a regular basis. Monitoring: internal monitoring of processes and technologies is a requirement of SOC 2 compliance. The company conducts routine monitoring of key systems, including anti-virus software, disc encryption, processes and more to identify and correct potential issues. Auditing: the organization was audited over the period of one year. That the company followed processes and procedures that relate to the security and availability trust services principles. The audit including an on-site review, during which time auditors from Linford & CO, LLP reviewed, documented, validated and insured that the organization’s processes and procedures were sound, effective and that were followed appropriately over the past year. External auditing is an annual requirement to maintain compliance.

Avtex Hires Kurt Schroeder as Chief Experience Officer

Avtex announced that they have hired Kurt Schroeder as Chief Experience Officer. Schroeder will lead the development and growth of the customer experience practice. Prior to joining Avtex, Schroeder was a Principal at Baker Tilly, LLP where he developed the Growth Strategies into a national practice.

Avtex and Genesys Announce Strategic Partnership

Avtex and Genesys announced a strategic partnership. Avtex joins the Genesys Value Added Reseller network of providers authorized to architect, build, deliver and support the full suite of products and solutions on the Genesys Customer Experience Platform. Avtex helps organizations build trust with customers by creating a holistic and integrated CX strategy. The company offers a full line-up of CX supporting technologies, including solutions for Contact Center, Customer Intelligence, Business Productivity and more. Organizations in a wide range of industries have long relied on Avtex to integrate disparate systems to create a seamless experience for their customers. The partnership links the proven technological solutions of Genesys with the innovative thinking and hands-on customer support of Avtex. This combination provides clients an unparalleled level of insight and support, while altering the delivery and support of mission-critical CX technologies. Current and future Genesys clients now have the option to rely on Avtex for personalized deployment, integration and maintenance of Genesys products. In turn, Avtex clients are now offered additional technology options to execute CX strategies.

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