May 29, 2017 9:58 PM ET

Commercial Services and Supplies

Company Overview of Qualfon, S.C.

Company Overview

Qualfon, S.C. provides contact center, back-office, and business process outsourcing services in Mexico, the United States, and internationally. The company offers application processing and account management; document imaging and data capture; keying, indexing, and storing data; claims processing and management; quality control, content review, audits, and analytics; technical support; customer service; sales capture and activations; and online Conversion-as-a-Service. It also supports various communication channels, including voice, chat, email, IVR, social media, and blogs. The company serves telecommunications, retail and ecommerce, technology, entertainment, financial services, mortgag...

Rodolfo Gaona No. 86-F

Mexico City,  11200

Mexico

Founded in 1996

Phone:

52 5 521 229700

Fax:

52 5 553 952170

Key Executives for Qualfon, S.C.

Chief Executive Officer
Age: 58
President
Founder and Chairman
Compensation as of Fiscal Year 2016.

Qualfon, S.C. Key Developments

Qualfon Appoints Colin Conner as Vice President of Business Development

Qualfon appointed Colin Conner as Vice President of Business Development to expand company growth January 3, 2017. In previous roles, Colin served as the Managing Director at Global Secured Investments, President of Level2Direct LLC, President/Owner of EBITA Group LLC, and Director of call center operations at Health Plan One.

Qualfon Appoints Prashant Cherukuri as Chief Information Officer

Qualfon announced the appointment of Prashant Cherukuri as Chief Information Officer (CIO). Cherukuri leads Qualfon’s information technology and computer systems that support enterprise goals. As CIO, he focuses on IT services and operations overseeing compliance, applications, and analysis. Cherukuri brings over 20 years of experience leading IT initiatives and supporting growth in the BPO industry. Cherukuri possesses extensive expertise in global IT operations, applications, and infrastructures.

Qualfon Appoints Antonio Malone as to Lead Operations in Fort Collins, Colorado

Qualfon appoints Antonio Malone as Site Director to lead operations at the contact center in Fort Collins, Colorado. As site director, Malone will direct and oversee all operations and administrative activities with the support of functional managers both locally and at the corporate level. Malone has more than 15 years of BPO experience managing customer care programs and client service operations. He has a vast knowledge in contact centers, customer relations and satisfaction, business plans, staff development, technical support, telephone skills, training programs and more.

Recent Private Companies Transactions

Type
Date
Target
No transactions available in the past 12 months.
 

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