Company Overview of IP Integration Ltd.
IP Integration Ltd., a systems integrator, provides contact center solutions and collaboration services in the United Kingdom. Its solutions include systems design and pre-configuration, implementation, integration, ongoing management, and performance optimization. The company also offers various contact center applications, including call recording, IVR, caller identification, payment processing, call queuing, and multi-channel service management; consultancy services, such as strategic assessment of infrastructure, and operations and compliance to contact centers; and vendor-agnostic IT services and solutions that include systems design and implementation, migration and upgrades on various...
Turnhams Green Business Park
Reading, RG31 4UH
Founded in 2001
Key Executives for IP Integration Ltd.
Business Development Director
Compensation as of Fiscal Year 2017.
IP Integration Ltd. Key Developments
Sentiment Announces Collaboration with IP Integration to Deliver Seamless Social Customer Service Solution
Nov 17 15
Sentiment announced a partnership with IP Integration to transform social interactions in the contact centre. With social something that brands simply cannot ignore, the two companies will pool their expertise to provide a complete engagement solution that integrates social interactions and data with more traditional voice and email channels to meet consumer demands for a seamless customer experience. Sentiment will work with IP Integration to centralize social data in the contact centre in order to provide a single view of the customer journey, underpinned by powerful engagement features that enable streamlined customer service and provide actionable insights on consumer motivations and behaviours. Companies will also have enhanced performance monitoring and reporting which will enable them to assimilate valuable customer insight back into the business. Key features: Simplified agent inboxes - intelligent workflows and automations filter out noise and mentions are routed to the right person to action. Ease of access and centralised data - enabling response teams to work across multiple accounts effectively, maintain full visibility on comments and sustain fast response times. Improved response times - automations can be used to prioritize, redirect or remove posts to quickly identify those messages which require attention. Full conversation histories - to support fast resolution. Command and control layers - to manage access to functions, features and accounts based on agent roles and responsibilities. Enhanced performance monitoring and reporting - to analyze interactions and social conversations that help drive customer experience improvements.
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