March 29, 2017 1:31 PM ET


Company Overview of B2X Care Solutions GmbH

Company Overview

B2X Care Solutions GmbH provides customer care solutions for smartphone manufacturers, insurance providers, consumer electronics manufacturers, retailers, and carriers worldwide. Its Smart Service Platform consists of SMARTCARE Technology services for improving customer care and service delivery processes. The company was founded in 2006 and is based in Munich, Germany. It has subsidiaries in Brazil, China, India, Mexico, Poland, the United Kingdom, the Russian Federation, Canada, Singapore, and the United States; and a business control center in Warsaw, Poland. The company also has platform technology centers in Munich, Germany; and Mumbai, India.

Baierbrunner Strasse 35

Munich,  81379


Founded in 2006


49 89 45 23 53 0


49 89 45 23 53 209

Key Executives for B2X Care Solutions GmbH

Chief Executive Officer, Managing Director and Director
Age: 53
Founder and Advisory Board Member
Chief Financial Officer and Director
Chief Commercial Officer
Managing Director of India & Middle East and Member of Advisory Board
Compensation as of Fiscal Year 2016.

B2X Care Solutions GmbH Key Developments

B2X to Manage Global Customer Care for Microsoft Lumia Smartphones and Microsoft Feature Phones

B2X announced that it has been engaged by Microsoft as a global customer service partner for Lumia and Feature Phones manufactured by Microsoft. B2X serves as Microsoft's primary aftersales partner and provides customer support and device repair services for the Lumia and feature phones, starting in October. B2X provides one of the industry's most seamless customer service experiences. Users of Microsoft Lumia smartphones and Microsoft feature phones gain access to a global multi-channel customer care ecosystem managed by B2X in more than 130 countries. This global service platform powered by B2X SMARTCARE Technology delivers instant solutions for all warranty and non-warranty related customer inquiries. Lumia owners can also enjoy the benefit of an all-new mobile support application that can be downloaded from the Windows Store from mid-October onwards. The SMARTAPP allows customers to diagnose their Lumia smartphone and interact with a call center agent in real time. Beyond customer support services through the self-help app, support websites and call centers, B2X manages a global logistics and service partner network that provides repair services for warranty and non-warranty related device issues. B2X also manages Microsoft's spare parts supply giving repair centers rapid access to spare parts and accessories.

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Private Placement
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