December 06, 2016 5:38 AM ET

Internet Software and Services

Company Overview of Intellisist, Inc.

Company Overview

Intellisist, Inc., doing business as Spoken Communications, provides cloud-based enterprise platform for contact centers. Its services include cloud ACD options, interactive voice response, virtual desktop integration, call recording and screen capture, cloud-based reporting, integration and connectivity, quality and performance management tools, and directory assistance application. The company was founded in 2005 and is based in Seattle, Washington.

One Convention Place

701 Pike Street

Suite 1560

Seattle, WA 98101

United States

Founded in 2005

Phone:

206-428-6044

Key Executives for Intellisist, Inc.

Executive Chairman
Co-Founder and Chief Technology Officer
Co-Founder, Executive Vice President of Business Development and Director
Chief Financial Officer and Director
Age: 51
Chief Revenue Officer
Compensation as of Fiscal Year 2016.

Intellisist, Inc. Key Developments

Spoken Communications Announces the New 2.4 Release Version for the Spoken Cloud ACD

Spoken Communications announced the new 2.4 release version for the Spoken Cloud ACD, the flexible native cloud ACD of the future. The Spoken ACD can easily be implemented without any changes to your legacy onpremise infrastructure, as a wrapper to complement your existing system. And the biggest benefit is full visibility into your data, regardless of which systems are currently in place. Spoken ACD offers the following: API integrations We've developed standard APIs for agent, skill, VDN and call details to be easily be integrated to a thirdparty existing solution such as Verint or SalesForce. No professional services required! Just plug and go. Feed store Rather than providing food for horses or cows, the Spoken feed store enables scheduled onetime or recurring delivery of data as a feed, which can be sent either via email or SFTP.

Spoken Communications Releases a New Version for Spoken Engage

Spoken Communications announced a new release version for Spoken Engage, the online reporting and big data visualization platform for contact center managers, executives and business owners. Spoken Engage is a Software as a Service (SaaS) real-time and historical reporting tool designed to provide an easy, color-coded view to real-time data for both instant performance management and historical business insights. Spoken Engage's user interface is famous for its color-coded Heat Map, which allows any user to immediately determine and drill down to problem areas at a glance. The new release version 2.0 offers a number of customer-requested improvements, including a new Heat Map look and feel, the ability to customize the configuration of Heat Map ranges and colors, an Enterprise View for line of business owners to view multiple Client Heat Maps in a single view, integration with HyperQuality's ClearMetrix scores and the addition of a searchable Recordings page for immediate streaming playback of call recordings. The new version of Spoken Engage makes the process of reporting and performance management even more customizable and user-friendly. The new version features: the Heat Map's look and feel has been upgraded, with new custom color and range configuration options available for administrators and larger, more visible details for box mouse-overs; for line of business owners that handle more than one client, a multiple-client view is now available; customers using ClearMetrix for quality assurance can now configure the Agent dashboard to show the Agent's ClearMetrix QA score; a recordings page has been added to allow for searching and playback of call recordings using multiple search criteria; multiple standard reports have been added and are now available to all Engage users.

STARTEK Selects Spoken Communications as Technology Partner

Spoken Communications announced that STARTEK has partnered with Spoken to deliver an innovative cloud-based Call Center as a Service (CCaaS) platform to its clients. STARTEK is a comprehensive contact center and business process outsourcing service company.

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