September 19, 2017 11:23 PM ET

Internet Software and Services

Company Overview of Spoken Communications Inc.

Company Overview

Intellisist, Inc., doing business as Spoken Communications, provides cloud-based enterprise platform for contact centers. Its services include cloud ACD options, interactive voice response, virtual desktop integration, call recording and screen capture, cloud-based reporting, integration and connectivity, quality and performance management tools, and directory assistance application. The company was founded in 2005 and is based in Seattle, Washington.

One Convention Place

701 Pike Street

Suite 1560

Seattle, WA 98101

United States

Founded in 2005

Phone:

206-428-6044

Key Executives for Spoken Communications Inc.

Chief Executive Officer
Executive Chairman
Co-Founder and Chief Technology Officer
Co-Founder, Executive Vice President of Business Development and Director
Chief Financial Officer and Director
Age: 52
Compensation as of Fiscal Year 2017.

Spoken Communications Inc. Key Developments

Jan Wiersma Joins Spoken Communications as Chief Cloud Officer

Spoken Communications announced the appointment of Jan Wiersma as its Chief Cloud Officer. Wiersma brings more than 15 years of experience in building and managing global-scale Software as a Service and Infrastructure as a Service, and will be responsible for the company’s aggressive innovation agenda for new offerings. Previously, Wiersma was vice president of global cloud services at SDL, where he led the company through a massive transformation to an AWS cloud foundation for SDL’s PaaS and SaaS customer experience management offerings. He has also held leadership roles for data center and cloud strategy at Netherlands National Police and several multinational companies.

Spoken Communications Appoints Brian Silverman as Executive Vice President of Sales

Spoken Communications announced the appointment of Brian Silverman as executive vice president of sales. Brian brings more than 25 years of sales, marketing and executive management experience focused primarily on early stage, rapid growth high technology companies. In this position, Brian will lead the company's efforts to accelerate growth, as Spoken continues to evolve its cloud-based offerings for contact centers. Prior to joining Spoken, Silverman served as vice president and general manager at inContact. Most notably, Silverman was co-founder and CEO of call center provider, Five9. He has also held various sales and marketing management positions with Hewlett Packard, Sterling Software, JetForm and Platform Computing.

Spoken Communications Announces the New 2.4 Release Version for the Spoken Cloud ACD

Spoken Communications announced the new 2.4 release version for the Spoken Cloud ACD, the flexible native cloud ACD of the future. The Spoken ACD can easily be implemented without any changes to your legacy onpremise infrastructure, as a wrapper to complement your existing system. And the biggest benefit is full visibility into your data, regardless of which systems are currently in place. Spoken ACD offers the following: API integrations We've developed standard APIs for agent, skill, VDN and call details to be easily be integrated to a thirdparty existing solution such as Verint or SalesForce. No professional services required! Just plug and go. Feed store Rather than providing food for horses or cows, the Spoken feed store enables scheduled onetime or recurring delivery of data as a feed, which can be sent either via email or SFTP.

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Recent Private Companies Transactions

Type
Date
Target
Merger/Acquisition
April 11, 2017
Spoken Communications Inc., Directory Assistance and Operator Services Business
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