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September 03, 2015 12:47 AM ET

Internet Software and Services

Company Overview of Intellisist, Inc.

Company Overview

Intellisist, Inc., doing business as Spoken Communications, provides cloud-based enterprise platform for contact centers. Its services include cloud ACD options, interactive voice response, virtual desktop integration, call recording and screen capture, cloud-based reporting, integration and connectivity, quality and performance management tools, and directory assistance application. The company was founded in 2005 and is based in Seattle, Washington.

One Convention Place

701 Pike Street

Suite 1560

Seattle, WA 98101

United States

Founded in 2005



Key Executives for Intellisist, Inc.

Chief Executive Officer and Director
Chief Financial Officer and Director
Age: 50
Chief Technology Officer
Chief Information Officer
Compensation as of Fiscal Year 2015.

Intellisist, Inc. Key Developments

Spoken Communications Releases a New Version for Spoken Engage

Spoken Communications announced a new release version for Spoken Engage, the online reporting and big data visualization platform for contact center managers, executives and business owners. Spoken Engage is a Software as a Service (SaaS) real-time and historical reporting tool designed to provide an easy, color-coded view to real-time data for both instant performance management and historical business insights. Spoken Engage's user interface is famous for its color-coded Heat Map, which allows any user to immediately determine and drill down to problem areas at a glance. The new release version 2.0 offers a number of customer-requested improvements, including a new Heat Map look and feel, the ability to customize the configuration of Heat Map ranges and colors, an Enterprise View for line of business owners to view multiple Client Heat Maps in a single view, integration with HyperQuality's ClearMetrix scores and the addition of a searchable Recordings page for immediate streaming playback of call recordings. The new version of Spoken Engage makes the process of reporting and performance management even more customizable and user-friendly. The new version features: the Heat Map's look and feel has been upgraded, with new custom color and range configuration options available for administrators and larger, more visible details for box mouse-overs; for line of business owners that handle more than one client, a multiple-client view is now available; customers using ClearMetrix for quality assurance can now configure the Agent dashboard to show the Agent's ClearMetrix QA score; a recordings page has been added to allow for searching and playback of call recordings using multiple search criteria; multiple standard reports have been added and are now available to all Engage users.

STARTEK Selects Spoken Communications as Technology Partner

Spoken Communications announced that STARTEK has partnered with Spoken to deliver an innovative cloud-based Call Center as a Service (CCaaS) platform to its clients. STARTEK is a comprehensive contact center and business process outsourcing service company.

Spoken Communications to Power Avaya Hybrid Cloud Solution for Enterprise Contact Centers

Spoken Communications announced an agreement with Avaya to offer a hybrid cloud Contact Center as a Service (CCaaS) solution for enterprise contact centers. Together, the companies will offer Avaya Cloud Services powered by Spoken, a multi-tenant cloud platform that enables companies to seamlessly transition to next-generation contact center capabilities. The cloud platform supports a hybrid approach that allows companies to maintain existing premises-based infrastructure while evolving to a full suite of native cloud-based contact center applications. Avaya and Spoken will cross-sell the virtualized capabilities of the Avaya Cloud Services powered by Spoken. Customers have three options for adoption: as discrete cloud applications, a pure cloud or a hybrid cloud offering. Each application is available for integration la carte, eliminating the need for any enterprise to discontinue its current applications such as call recording or Computer-Telephony Integration (CTI). The platform's flexibility extends to call recording and screen capture applications, which customers can customize to partial percentage or 100% capture. The ability to host sensitive customer data such as call or screen capture recordings locally on the client's premises addresses concerns around data security, which is a common obstacle to cloud transition. A shift to a pay-as-you-go, monthly utility-based pricing model provides customers with more flexible pricing that addresses the need for cost-effective scalability.

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