March 29, 2017 12:28 PM ET

Software

Company Overview of CaféX Communications Inc.

Company Overview

CaféX Communications Inc. provides software solutions for Web real-time communication and mobile business-to-consumer collaboration for various applications. The company offers CaféX Fusion, a software platform that embeds real-time collaboration capabilities within business applications across mobile and fixed endpoints, such as smartphone, tablet, desktop, and other digital channels. Its products include CaféX Fusion Client SDK (software development kit) that provides APIs to enable Web developers embed communication-enable business applications; CaféX Fusion Palettes, an application platform that extends the power of enterprises’ existing contact center and communications systems to new c...

1040 Avenue of the Americas

19th Floor

New York, NY 10018

United States

Founded in 2013

Phone:

646-351-0511

Fax:

646-351-0700

Key Executives for CaféX Communications Inc.

Chief Executive Officer, President and Director
Age: 51
Chief Financial Officer, Chief Administrative Officer and Director
Age: 55
Chief Operating Officer and Senior Vice President
Chief Technology Officer and Senior Vice President of Engineering
Age: 52
Chief Marketing Officer and Executive Vice President of Strategic Partnerships
Compensation as of Fiscal Year 2016.

CaféX Communications Inc. Key Developments

CafeX Communications Announces Availability of Omni-Channel Service for Microsoft Dynamics 365

CafeX Communications announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. The omni-channel solution is now open for free 30-day trials globally. Watch this video to see how to get started. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month. As part of the global launch campaign, CafeX is showcasing Live Assist for Dynamics 365 this week at the eXtreme365 conference in Lisbon, Portugal. The integrated service offers customers one-click personalized assistance from an agent while browsing a company's website or mobile app. From within Dynamics 365, the agent can provide helpful tips over web chat, see exactly what the customer sees, spotlight important information, as well as share images, links and other relevant content within the customer's application to resolve issues faster with higher online conversion rates. Along with increased customer satisfaction, this integrated service also helps agents become more productive. An agent can access co-browse, chat and other customer engagement options directly within Unified Service Desk or web clients for Dynamics 365 without switching to a different screen or application. From an administrative viewpoint, deployment and management are streamlined through single sign-on and a unified provisioning flow through Microsoft Office 365. This integrated solution also creates new business opportunities for Microsoft Partner Network members looking to expand their omni-channel capabilities. CafeX is eager to work with these partners to bring the solution's full power to bear in customer implementations through value-added services. The company’s goal is to help its customers deliver world-class omni-channel experiences. This new integrated offer from CafeX for Microsoft Dynamics 365, combined with industry and implementation expertise, helps customers deliver the types of experiences that increase satisfaction, loyalty, and value for their customers.

CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

CaféX Communications Inc. announced that it has signed a strategic partnership agreement with Aceyus. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics. The partnership extends the robust Aceyus Reporting platform for omnichannel analytics and reporting to Supervisor Assist, CafeX's real-time agent coaching technology. Aceyus' ability to capture customer journey data across multiple systems can be acted upon to determine which customer interactions require live agent monitoring and assistance. Event-driven engagement between supervisors and agents helps to pre-empt customer escalations. Supervisors also have access to rich reporting in order to coach agents towards more personalized and efficient service experiences. The tightly integrated solution is compatible with leading contact center systems. Standardized, easy-to-deploy packages are available for Avaya and Cisco based contact centers, along with configurable options for Genesys and cloud-based platforms.

Cafex Communications, Inc. Signs Strategic Partnership Agreement with Aceyus, Inc

CafeX Communications, Inc. has signed a strategic partnership agreement with Aceyus, Inc. to combine contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service. Both the entities are based in the US. The partnership extends the Aceyus- reporting platform for omnichannel analytics and reporting to Supervisor Assist, CafeX's real-time agent coaching technology. Aceyus ability to capture customer journey data across multiple systems can be acted upon to determine which customer interactions require live agent monitoring and assistance. Event-driven engagement between supervisors and agents helps to pre-empt customer escalations.

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