March 25, 2017 10:28 PM ET

Software

Company Overview of Q-nomy Inc.

Company Overview

Q-nomy Inc. develops software solutions for walk-in service and sales centers. It offers software for appointment management, customer flow, and digital signage to be used in bank branches, telecom and mobile stores, medical centers, retail stores, and government offices. The company is based in New York, New York.

419 Park Avenue South

14th Floor

Suite 1407

New York, NY 10016

United States

Founded in 2001

Phone:

212-813-2300

Fax:

212-208-2555

Key Executives for Q-nomy Inc.

Q-nomy Inc. does not have any Key Executives recorded.

Q-nomy Inc. Key Developments

Q-nomy Inc. Launches Q-Flow for Healthcare

Q-nomy Inc. announced it will launch Q-Flow for Healthcare — the first proactive, real-time patient-centric process optimization solution — at the 2017 HIMSS Conference & Exhibition taking place in Orlando, Florida, Feb. 19–23, 2017. Q-Flow for Healthcare enables healthcare providers to improve patient experience, reduce operational waste, shorten time-to-payment, and improve patient throughput in any type of department or clinic.

Q-nomy Inc. Launches Q-Flow 6.0

Q-nomy Inc. launched Q-Flow 6.0 - its next-generation product platform for managing and optimizing omni-channel, customer-centric business processes. Compared to other customer experience products that handle specific cross-channel processes, Q-Flow is a broad and flexible product platform that manages and synchronizes front- and back-office business processes with customer journeys in every possible channel – digital or physical, and tackles any hand-off inefficiency, in any industry. Q-Flow 6 products add interactive customer engagement tools, flexible customer centric BPM and customer journey specific functionalities to specific vertical markets such as financial services, healthcare, retail, telco, education and government. Q-Flow 6 offers four key products: Q-Flow Appointment Management provides all required enterprise-grade components to provide self-service, agent-assisted or outbound appointment scheduling as well as calendar capacity analysis and planning, allocation of resources required for appointments and end-to-end customer communications from the moment of scheduling until visit completion. Q-Flow Queue Management provides complete in-store/in-branch customer flow management. This includes both the rules engine that ensures smart, skill-based and priority-based routing and queuing of customers as well as the equipment interfaces needed for delivering the in-store experience, such as check-in kiosks, directional digital signage, and audio announcements. Q-Flow Process Management provides business process management to back-office operations that support the front-end customer experience. It includes a sophisticated workflow engine, skill-based task management, SLA provisioning and monitoring, and a true customer-centric architecture that ensures back-office processes deliver on promises made by customer-facing staff. Q-Flow Interaction Management handles all communication channels, incoming & outgoing messaging, including both free and moderated agent communications as well as semi-automated and fully-automated messaging, and even parsing customer messages to trigger and enrich customer-service processes. Q-Flow 6 is now available globally via Q-nomy business offices worldwide and its network of partners, including NCR, Amdocs, and regional resellers and system integrators.

Q-nomy Inc. to Unveil New Real-Time Patient Journey Optimization Platform at HIMSS 2017

Q-nomy Inc. announced that it will unveil Q-Flow® for Healthcare, the first real-time healthcare patient centric process optimization and management platform, at 2017 HIMSS Conference & Exhibition at the Orange County Convention Center in Orlando, Florida from Feb. 19–23, 2017. Q-Flow® Care Delivery Planning and Real-Time Orchestration Platform enables healthcare providers to improve patient experience, reduce operational waste, shorten time to payment, and improve patient throughput in any kind of department or clinic.

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