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April 18, 2015 10:22 AM ET

Internet Software and Services

Company Overview of Eccentex Corporation

Company Overview

Eccentex Corporation provides dynamic case management (DCM) cloud solutions. The company offers AppBase Platform as a Service to deliver, deploy, maintain, and run enterprise business processes for case management solutions in a cloud-based environment. It offers DCM solutions that include Customer Complaint & Incident Management System to manage complaints, and unexpected accidents and events, such as complaint and accident management, quality assessment, adverse reaction management, order exception, dispute resolution, and collection management; Investigative Case Management System to manage risk, fraud, and compliance across the enterprise, including eDiscovery, fraud and abuse, audit tra...

6101 West Centinela Avenue

Suite 140

Culver City, CA 90230

United States

Founded in 2005

Phone:

310-499-7060

Fax:

310-499-7066

Key Executives for Eccentex Corporation

Chief Executive Officer and Director
Age: 57
Founder, Chief Product Officer and Director
Founder and Executive Vice President
Chief Technology Officer
Vice President of Worldwide Sales & Alliances
Compensation as of Fiscal Year 2014.

Eccentex Corporation Key Developments

Eccentex Corporation Launches New Dynamic Case Management Template for AppBase

Eccentex Corporation launched Dynamic Case Management Template 3.0 for AppBase. The focus in this release is giving the Knowledge Worker powerful tools to make adaptive, ad-hoc decisions on an individual Case level. Real-time dashboards, similar cases functions, proactive alerts, and bottleneck monitors give users the complete picture of the Case. Ad-hoc tasks, collaboration channels, and in-flight logic changers provide true Dynamic capabilities so that Knowledge Workers can react effectively. DCM Template 3.0 also introduces improved People management with visual escalation paths for different types of cases and teams. The Template provides an easy way to manually or automatically assign the right people based on work load, skill set, teams, location and almost any other factor, and manages the ability to collaborate with external people. This set of features is in addition to the previous features of DCM Template 2.0, which include comprehensive document management, internal and external people management, inbound/outbound communication channels, and portals. AppBase Application Templates provide pre-built functionality to accelerate development of enterprise Case Management applications by business analysts, rather than seasoned developers. These Business Analysts configure procedures, SLAs, people and custom forms using visual tools rather than coding. The Business Analyst also decides how flexible or rigid a procedure is for each type of Case.

Eccentex Announces Integration with Box to Power Dynamic Case Management

Eccentex Corporation announced a new integration with Box. The integration combines the comprehensive case management platform from Eccentex AppBase with Box to enable businesses in highly regulated industries to securely share and collaborate on their content from a centralized location. Eccentex will offer its customers a configuration of AppBase with Box fully integrated in the platform. Documents attached to a case in AppBase will be automatically synchronized in Box without ever leaving the program, while documents uploaded to Box will appear in the case through AppBase. Additionally, AppBase users will have access to all of the leading file sharing, editing and collaboration features in Box. Eccentex's applications are document-centric by design, with some built-in document management tools. The integration with Box will take that effort to the next level for Eccentex customers by providing out-of-the-box support for content sharing and collaboration. The combined Eccentex-Box case management and collaboration application is available to customers now.

Eccentex Corporation with AppBase Launch Advanced AppTemplates for Case Management

Eccentex Corporation with AppBase launched a line of pre-built application templates designed to support business analysts in performing a range of investigative, incident and services-based tasks. The new templates facilitate a quick-start solution to help knowledge workers manage tasks, resources and workflow in an easy-to-use interface that supports regular updates and ongoing rule and platform modifications to meet specific needs and challenges. For example, users can access and link to a variety of tasks, documents and notes for real-time internal conversation for status updates on cases. AppTemplates supports a range of functions that equip knowledge workers with business critical information, and help knowledge workers across industries perform a variety of tasks such as managing claims and performing background checks and investigating fraud cases. With Eccentex AppTemplates, knowledge workers have access to deposition and resolution codes for each case they open and close, and users can simply access each task and a complete list of all cases opened and closed.

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