Eccentex Corporation provides dynamic case management (DCM) cloud solutions. The company offers AppBase Platform as a Service to deliver, deploy, maintain, and run enterprise business processes for case management solutions in a cloud-based environment. It offers DCM solutions that include Customer Complaint & Incident Management System to manage complaints, and unexpected accidents and events, such as complaint and accident management, quality assessment, adverse reaction management, order exception, dispute resolution, and collection management; Investigative Case Management System to manage risk, fraud, and compliance across the enterprise, including eDiscovery, fraud and abuse, audit tra...
6101 West Centinela Avenue
Culver City, CA 90230
Founded in 2005
Eccentex Corporation Launches New Dynamic Case Management Template for AppBase
Apr 7 15
Eccentex Corporation launched Dynamic Case Management Template 3.0 for AppBase. The focus in this release is giving the Knowledge Worker powerful tools to make adaptive, ad-hoc decisions on an individual Case level. Real-time dashboards, similar cases functions, proactive alerts, and bottleneck monitors give users the complete picture of the Case. Ad-hoc tasks, collaboration channels, and in-flight logic changers provide true Dynamic capabilities so that Knowledge Workers can react effectively. DCM Template 3.0 also introduces improved People management with visual escalation paths for different types of cases and teams. The Template provides an easy way to manually or automatically assign the right people based on work load, skill set, teams, location and almost any other factor, and manages the ability to collaborate with external people. This set of features is in addition to the previous features of DCM Template 2.0, which include comprehensive document management, internal and external people management, inbound/outbound communication channels, and portals. AppBase Application Templates provide pre-built functionality to accelerate development of enterprise Case Management applications by business analysts, rather than seasoned developers. These Business Analysts configure procedures, SLAs, people and custom forms using visual tools rather than coding. The Business Analyst also decides how flexible or rigid a procedure is for each type of Case.