January 17, 2017 3:36 PM ET

Internet Software and Services

Company Overview of Desk.com, Inc.

Company Overview

Desk.com, Inc. provides customer service and help desk support ticket software solutions for small businesses. Its solution offers mobile support, business insights, and performance monitoring services. Desk.com, Inc. was formerly known as Assistly, Inc. and changed its name to Desk.com, Inc. in January 2012. The company was incorporated in 1987 and is based in San Francisco, California. As of September 20, 2011, Desk.com, Inc. operates as a subsidiary of salesforce.com, inc.

123 Mission Street

22nd Floor

San Francisco, CA 94105

United States

Founded in 1987



Key Executives for Desk.com, Inc.

Senior Vice President and General Manager
Vice President of Customer Experience
Vice President of Research & Development and Vice President of Product Management & Engineering
Compensation as of Fiscal Year 2016.

Desk.com, Inc. Key Developments

salesforce.com, inc. Announces a New Integration Between Desk.com and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

Salesforce announced a new integration between Desk.com and SalesforceIQ that delivers smarter customer service and sales for SMBs. Now, Desk.com, the all-in-one customer service app for fast-growing companies, and SalesforceIQ for Small Business, the easy, proactive and smart sales solution that provides an intelligent way for SMBs to close more deals, are coming together to supercharge service and sales teams. Now, more than ever, customers expect companies to deliver fast and personalized experiences to across every channel and at any time. But, nearly 80% of SMBs aren't equipped to meet the needs of customers because they aren't connecting their essential business apps.[1] SMB teams often have a siloed view of the customer, resulting in missed growth opportunities for the company. By bringing together Desk.com and SalesforceIQ, Salesforce is not only breaking down the barriers between service and sales teams to provide a unified view of the customer, but also giving SMBs the power of Relationship Intelligence to grow their businesses. Relationship Intelligence from SalesforceIQ leverages data science to automatically capture, analyze and surface information that is relevant for customer relationships from email, calendars and more. It seeks out the patterns needed to provide insights into future outcomes and proactively recommends actions to build stronger relationships with customers. Relationship Intelligence sets a new standard for sales solutions with SalesforceIQ, and will deliver new breakthroughs for service organizations.

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