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November 27, 2015 12:58 PM ET

Internet Software and Services

Company Overview of, Inc.

Company Overview, Inc. provides customer service applications and help desk support ticket software solutions for small businesses. Its solution allows users to survey customers for measuring customer satisfaction and adjusting products and services over time, as well as offers mobile support, business insights, and performance monitoring services., Inc. was formerly known as Assistly, Inc. The company was founded in 2009 and is based in San Francisco, California. As of September 20, 2011,, Inc. operates as a subsidiary of, inc.

123 Mission Street

22nd Floor

San Francisco, CA 94105

United States

Founded in 2009



Key Executives for, Inc.

Vice President of Business Operations
Senior Vice President and General Manager
CMO and Vice President
Compensation as of Fiscal Year 2015., Inc. Key Developments, inc. Announces a New Integration Between and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

Salesforce announced a new integration between and SalesforceIQ that delivers smarter customer service and sales for SMBs. Now,, the all-in-one customer service app for fast-growing companies, and SalesforceIQ for Small Business, the easy, proactive and smart sales solution that provides an intelligent way for SMBs to close more deals, are coming together to supercharge service and sales teams. Now, more than ever, customers expect companies to deliver fast and personalized experiences to across every channel and at any time. But, nearly 80% of SMBs aren't equipped to meet the needs of customers because they aren't connecting their essential business apps.[1] SMB teams often have a siloed view of the customer, resulting in missed growth opportunities for the company. By bringing together and SalesforceIQ, Salesforce is not only breaking down the barriers between service and sales teams to provide a unified view of the customer, but also giving SMBs the power of Relationship Intelligence to grow their businesses. Relationship Intelligence from SalesforceIQ leverages data science to automatically capture, analyze and surface information that is relevant for customer relationships from email, calendars and more. It seeks out the patterns needed to provide insights into future outcomes and proactively recommends actions to build stronger relationships with customers. Relationship Intelligence sets a new standard for sales solutions with SalesforceIQ, and will deliver new breakthroughs for service organizations.

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