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February 07, 2016 10:29 AM ET

Internet Software and Services

Company Overview of TouchCommerce, Inc.

Company Overview

TouchCommerce, Inc. provides pay-for-performance online conversion marketing solutions for online customers in the United States and internationally. It offers RightTouch, a platform for online conversion that integrates content and product recommendations, ratings and reviews, and chat and customer feedback solutions delivered directly to engaged consumers. The company also provides program optimization and management services, including program design, program analytics, site optimization, and account management; voice-of-the-customer programs, which provide direct access to customer feedback; TouchSocial, which delivers a personalized online engagement experience for brands and consumers ...

30501 Agoura Road

Suite 203

Agoura Hills, CA 91301

United States

Founded in 1999

Phone:

818-575-2100

Fax:

818-575-2105

Key Executives for TouchCommerce, Inc.

Chief Executive Officer, President and Director
Chief Financial Officer
Age: 49
Executive Vice President of Operations & Client Services and General Manager
Executive Vice President of Partnership Development
Senior Vice President of Marketing
Compensation as of Fiscal Year 2015.

TouchCommerce, Inc. Key Developments

TouchCommerce, Inc. Introduces TouchSocial to Empower Brands and Consumers with Real-Time, Personalized Social Media Engagement

TouchCommerce, Inc. announced its newest solution, TouchSocial, which delivers a personalized online engagement experience for brands and consumers on social networks with the purpose of increasing customer satisfaction and conversion. Through its innovative use of APIs and shortlinks embedded in social posts, TouchSocial offers live and automated engagement to resolve customer issues, enable consumer sentiment analysis, amplify customer care resolution, and leverage the power of social recommendations. In order to offer consumers a personalized live chat or automated engagement experience, TouchSocial leverages the TouchCommerce Invitation API and generates special URLs that are embedded in social posts. This enables brands to interact with social media users directly, offering real-time assistance while simultaneously shifting the conversation to a private interaction on the brand's website. This not only helps alleviate public displays of customer grievances, but also provides the consumer with new-gained trust based on personal interactions with the brand which leads to more positive sentiment, reviews and recommendations.

TouchCommerce, Inc. Presents at Siemer & Associates, LLC.'s Siemer Summit 2014, Jul-17-2014 10:30 AM

TouchCommerce, Inc. Presents at Siemer & Associates, LLC.'s Siemer Summit 2014, Jul-17-2014 10:30 AM. Venue: Casa Del Mar and Shutters on the Beach, Santa Monica, California, United States. Speakers: Bernard Louvat, Chief Executive Officer, President and Director, George Skaff, Senior Vice President of Marketing.

TouchCommerce Moves Headquarters to Agoura Hills, CA

TouchCommerce announced that the company has moved its global headquarters to a new location in Agoura Hills, Calif. The move is a result of continuous business expansion coupled with a rapidly growing workforce. The new location of the TouchCommerce headquarters is 29903 Agoura Road, Agoura Hills, CA 91301. All company phone numbers will remain unchanged.

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