January 24, 2017 2:54 PM ET

Technology Hardware, Storage and Peripherals

Company Overview of Toshiba America Information Systems, Inc.

Company Overview

Toshiba America Information Systems, Inc., through its subsidiaries, manufactures electronics products in the United States. The company’s products include notebook and desktop computers; laptop and tablet personal computers; laptop accessories; projectors; servers; digital business telephone systems; voice processing systems; industrial video products; system solutions for the cable industry; digital, medical, and PC cameras; digital camcorders; Blu-ray disc players, a line of LED and LCD HDTVs; security imaging systems; and USB-powered mobile LCD monitors and portable hard disk drives. Toshiba America Information Systems, Inc. also provides unified messaging solution for the small to mediu...

9740 Irvine Boulevard

Irvine, CA 92618-1697

United States

Founded in 1989

Phone:

949-583-3000

Fax:

949-587-6235

Key Executives for Toshiba America Information Systems, Inc.

Chief Executive Officer and President
Vice President and General Manager of the Telecommunication Systems Division
Vice President of Digital Products Division and General Manager of Digital Products Division
Director of Medical Imaging and Factory Automation of Imaging Systems Division
Compensation as of Fiscal Year 2016.

Toshiba America Information Systems, Inc. Key Developments

Toshiba America Information Systems, Inc., Telecommunication Systems Division Enhances User Experience With New UCedge Application Release

Toshiba America Information Systems, Inc., Telecommunication Systems Division announced a major update to its UCedge® unified communications application that allows workers to use their mobile or desktop/laptop devices as their business telephones, using single number reach to send their office extensions as the Caller ID whether they are in or out of the office. Compatible with Android™ and iOS® smartphones and tablets and Windows® and Mac® OS X® computers, UCedge 2.6 now features call recorder integration, softphone trial license, group instant messaging enhancements and more. UCedge 2.6 enhancements include: Group IM Enhancements: Based on customer feedback, several Group Instant Messaging (IM) features have been added, including: Enable Group View: Users can open multiple Groups (such as Sales or Product Management, for example) simultaneously to show and continuously scroll the contacts in each Group. Initiate Group IM/Broadcast From Group: Users can initiate a Group IM and/or broadcast to the group by simply tapping the Group name, which changes the screen, allowing the user to start a session and/or send a broadcast message to the entire Group. Show Group IM Participants: A list of all participants in the Group IM is easily viewed by simply tapping the area labeled Group IM Participants. Oak Call Recorder Integration: Call Recordings can now be started, stopped, bookmarked and forwarded via Toshiba UCedge application running on iOS and Android mobile devices, Windows PCs and Mac computers, as well as Toshiba's earlier Call Manager client that runs on a Windows PC. With this integration, a business can continue to monitor all calls, including those made and received on a user's smartphone to ensure that these calls are meeting necessary regulatory compliance guidelines and that clients are receiving efficient and professional service. Softphone Trial License: With UCedge 2.6, the Softphone feature is included in the trial license, allowing users to experience one of the key UCedge benefits - the convenience of using their mobile devices as their office extensions to make and receive calls through the Toshiba phone system over a low-cost corporate Wi-Fi connection. Fly-over Text for Icons: To help users utilize the UCedge command icons, flyover text (either via hovering the mouse over the icon or tapping on the icon) displays a description of the functionality. With UCedge, users can simultaneously log-in from up to three different devices, such as a mobile phone, tablet and laptop (only one license required). UCedge 2.6 enhancements are designed to improve cloud synchronization and the user experience across all registered devices. Benefits include: The Cloud Sync feature now includes Call Notes so that user notes made during or after a call are shown on all other user devices. In addition, voice mail settings are now shared among multiple devices, eliminating the need for re-entry. When there are multiple phone entries, such as for a business phone, mobile phone or home phone, UCedge now displays a label (work, mobile, home) next to each phone number. The All Contact view now shows presence information with a text label so that the user can understand the status more easily. Compatibility & Licensing: UCedge is compatible with Toshiba's VIPedge® cloud-based business telephone solution, IPedge® on-site Unified Communications system and Strata® CIX systems with an IPedge Application Server, all networking compatible within Toshiba's Hybrid Cloud solution. The UCedge agent and supervisor features require the Toshiba Contact Center Solution running with one or more of these networked Toshiba telephone systems.

Toshiba America Information Systems, Inc. Advances IPedge Business Communications with Software-only Option, Enhanced Collaboration and Network Scale

Toshiba America Information Systems, Inc.'s Systems Division announced a major upgrade for its IPedge business communication software for small to mid-size businesses and smaller enterprises. IPedge 1.7.3 adds powerful new capabilities that address key customer requirements for ease of deployment, multi-site networking and enhanced collaborative applications and integrations that improve communication among staff, colleagues and customers. Now available from Authorized Toshiba Dealers nationwide, IPedge 1.7.3 can be flexibly deployed on-site, in the cloud or in a hybrid cloud network. New IPedge Software-only Solution Delivers Virtualized Deployment: Toshiba's virtualized IPedge software now runs on customer-provided VMware®certified hardware. This new deployment option is a good fit for IT-centric organizations and data centers that utilize virtualization technology as a way to consolidate multiple applications on a single platform. IPedge software can also co-reside with Toshiba's contact center and reporting software on this single server for added hardware and computing resource efficiencies that translate into significant capital, operational and energy savings. Built-in Meet-me Audio & Web Collaboration for Enhanced Productivity: Toshiba extends the built-in IPedge Meet-me Audio Conference application with new, fully integrated Web desktop sharing and collaboration. The new WebRTC-based IPedgeMeet-me Conference capability enables quick, on-demand or scheduled audio and Web conferences (using a new Scheduler feature for conference reservation, participant control and real-time and historical details), with the added security of assigning and sending out PIN numbers to all participants invited to the conference. Four audio channel licenses are included for free, and additional audio channels are easily license-activated. Networking Capacity Increase for Growing and Distributed Companies: To meet the needs of growing, multi-site customers, Toshiba's engineering team has effectively quadrupled the networking capacity among IPedge servers and Strata® CIX systems, including mixed environments with as many as 512 nodes, up from 128 nodes previously. This significant increase in scale will serve and support larger organizations that need to network multiple systems to expand capacity or to unify geographically dispersed locations as one company-wide network.

Toshiba Announces Salesforce.com Integration for its IPedge Unified Communications System and Application Server

Toshiba America Information Systems, Inc. announced native integration with Salesforce™ on-demand CRM software-as-a-service for its IPedge® Unified Communications system and application server. Salesforce integration is supported in the IPedge R1.7.1 upgrade and available as a download from the Salesforce App Exchange™ online store. The tight integration between Toshiba's IPedge business telephone systems and the Salesforce application enables call control and management directly from the Salesforce interface, eliminating the need to toggle between applications or perform manual look-ups. Customer interactions become simpler, more efficient and more effective. The Salesforce plug-in requires Toshiba's IPedge® R1.7.1 or higher (or Strata® CIX systems with an IPedge R1.7.1 App Server) as well as a license (I-UC-SFORCE) for each user. Users must subscribe to the Salesforce Professional, Enterprise or Unlimited Edition in order to install and run the Toshiba plug-in. No additional hardware or software is necessary. Toshiba IPedge R1.7.1 is compatible with all IPedge business telephone systems (IPedge EM, EC and EP as well as the IPedge Application Servers, which enable Strata CIX systems to utilize IPedge applications.

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