October 26, 2016 11:50 AM ET

Technology Hardware, Storage and Peripherals

Company Overview of Toshiba America Information Systems, Inc.

Company Overview

Toshiba America Information Systems, Inc., through its subsidiaries, manufactures electronics products in the United States. The company’s products include notebook and desktop computers; laptop and tablet personal computers; laptop accessories; projectors; servers; digital business telephone systems; voice processing systems; industrial video products; system solutions for the cable industry; digital, medical, and PC cameras; digital camcorders; Blu-ray disc players, a line of LED and LCD HDTVs; security imaging systems; and USB-powered mobile LCD monitors and portable hard disk drives. Toshiba America Information Systems, Inc. also provides unified messaging solution for the small to mediu...

9740 Irvine Boulevard

Irvine, CA 92618-1697

United States

Founded in 1989





Key Executives for Toshiba America Information Systems, Inc.

Chief Executive Officer and President
Vice President and General Manager of the Telecommunication Systems Division
Vice President of Digital Products Division and General Manager of Digital Products Division
Director of Medical Imaging and Factory Automation of Imaging Systems Division
Compensation as of Fiscal Year 2016.

Toshiba America Information Systems, Inc. Key Developments

Toshiba America Information Systems, Inc. Advances IPedge Business Communications with Software-only Option, Enhanced Collaboration and Network Scale

Toshiba America Information Systems, Inc.'s Systems Division announced a major upgrade for its IPedge business communication software for small to mid-size businesses and smaller enterprises. IPedge 1.7.3 adds powerful new capabilities that address key customer requirements for ease of deployment, multi-site networking and enhanced collaborative applications and integrations that improve communication among staff, colleagues and customers. Now available from Authorized Toshiba Dealers nationwide, IPedge 1.7.3 can be flexibly deployed on-site, in the cloud or in a hybrid cloud network. New IPedge Software-only Solution Delivers Virtualized Deployment: Toshiba's virtualized IPedge software now runs on customer-provided VMware®certified hardware. This new deployment option is a good fit for IT-centric organizations and data centers that utilize virtualization technology as a way to consolidate multiple applications on a single platform. IPedge software can also co-reside with Toshiba's contact center and reporting software on this single server for added hardware and computing resource efficiencies that translate into significant capital, operational and energy savings. Built-in Meet-me Audio & Web Collaboration for Enhanced Productivity: Toshiba extends the built-in IPedge Meet-me Audio Conference application with new, fully integrated Web desktop sharing and collaboration. The new WebRTC-based IPedgeMeet-me Conference capability enables quick, on-demand or scheduled audio and Web conferences (using a new Scheduler feature for conference reservation, participant control and real-time and historical details), with the added security of assigning and sending out PIN numbers to all participants invited to the conference. Four audio channel licenses are included for free, and additional audio channels are easily license-activated. Networking Capacity Increase for Growing and Distributed Companies: To meet the needs of growing, multi-site customers, Toshiba's engineering team has effectively quadrupled the networking capacity among IPedge servers and Strata® CIX systems, including mixed environments with as many as 512 nodes, up from 128 nodes previously. This significant increase in scale will serve and support larger organizations that need to network multiple systems to expand capacity or to unify geographically dispersed locations as one company-wide network.

Toshiba Announces Salesforce.com Integration for its IPedge Unified Communications System and Application Server

Toshiba America Information Systems, Inc. announced native integration with Salesforce™ on-demand CRM software-as-a-service for its IPedge® Unified Communications system and application server. Salesforce integration is supported in the IPedge R1.7.1 upgrade and available as a download from the Salesforce App Exchange™ online store. The tight integration between Toshiba's IPedge business telephone systems and the Salesforce application enables call control and management directly from the Salesforce interface, eliminating the need to toggle between applications or perform manual look-ups. Customer interactions become simpler, more efficient and more effective. The Salesforce plug-in requires Toshiba's IPedge® R1.7.1 or higher (or Strata® CIX systems with an IPedge R1.7.1 App Server) as well as a license (I-UC-SFORCE) for each user. Users must subscribe to the Salesforce Professional, Enterprise or Unlimited Edition in order to install and run the Toshiba plug-in. No additional hardware or software is necessary. Toshiba IPedge R1.7.1 is compatible with all IPedge business telephone systems (IPedge EM, EC and EP as well as the IPedge Application Servers, which enable Strata CIX systems to utilize IPedge applications.

Toshiba America Information Systems Upgrades UCedge for the Contact Center

Toshiba America Information Systems, Inc. announced a powerful new update to its UCedge® client software that runs on Android™ and iOS® smartphones and tablets and Windows® and Mac® OS X® computers. UCedge 2.5 adds new capabilities for the contact center environment, including the option for agents and supervisors to log into the contact center and manage customer calls using mobile devices. Available through Authorized Toshiba Dealers, UCedge is compatible with Toshiba'sVIPedge® cloud-based business telephone solution, IPedge® on-site Unified Communications system and Strata® CIX systems with an IPedge Application Server, all networking compatible within Toshiba'sHybrid Cloud solution.  The UCedge agent and supervisor features require the Toshiba Contact Center Solution running with one or more of these networked Toshiba telephone systems. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC or Mac computer, agents and supervisors can take calls from virtually anywhere. Supervisors can see the group status and communicate with agents through instant messaging. Agents and supervisors can also pair the UCedge client with a Toshiba desk phone to conveniently initiate dialing via computer or mobile device. Toshiba's new UCedge R2.5 brings the power of unified communications and mobility to users of VIPedge cloud-based business communications solution, IPedge EM, EC and EP business communications systems and Toshiba's Hybrid Cloud solution as well as Strata CIX phone systems with an IPedge Application Server. The latest contact center functionality is part of the UCedge Advanced full feature set, which is included with every VIPedge user seat at no extra cost or as an affordable license for IPedge users. UCedge client software runs on Android and iOS smartphones and tablets and Windows and Mac OS X computers.

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