February 01, 2015 4:11 AM ET

Diversified Telecommunication Services

Company Overview of Bright House Networks, LLC

Company Overview

Bright House Networks, LLC owns and operates cables systems in the United States. The company offers video, high-speed data, home security, and automation and voice services; and a portfolio of business solutions for video, voice, data, cloud-based, and managed services, as well as advanced targeted advertising solutions. It also owns and operates local news and sports channels in its Florida markets. The company serves customers in Bakersfield, California; Birmingham, Alabama; Orlando, Florida; Detroit, Michigan; Indianapolis, Indiana; and Tampa Bay, Florida. It sells its products and services through its online shop. Bright House Networks, LLC was formerly known as TWEAN Subsidiary, L.L.C....

5000 Campuswood Drive

Suite 1

East Syracuse, NY 13057

United States

Founded in 2002





Key Executives for Bright House Networks, LLC

President of Bright House Networks Florida Group Office
Age: 67
President of Tampa Bay Division
Age: 60
President of Bakersfield Division
Senior Vice President of Strategy and Business Development -Syracuse N Y
Compensation as of Fiscal Year 2014.

Bright House Networks, LLC Key Developments

Bright House Networks Completes the First Phase of a Large-Scale, Multi-Phase BSS and Customer Experience Transformation Program

NetCracker Technology announced that Bright House Networks has completed the first phase of a large-scale, multi-phase BSS and customer experience transformation program. This program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a large managed services relationship. Bright House Networks is among the multi-channel video service and cable Internet providers in the United States. It provides pay-TV, high-speed data, Ethernet and voice services to residential and commercial customers. Bright House Networks undertook this major BSS and e-commerce transformation to continue delivering outstanding operational results and excellent customer experience. The primary focus of the program was on implementing: Integrated billing, CRM and e-commerce capabilities that could standardize its customer experience across markets, improve sales, reduce agent training time and enable continuous business improvement; A migration program that would consolidate its legacy billing environment onto a single platform; A flexible operational model that would streamline operations, reduce costs and accelerate time-to-market for new consumer and SMB offerings. In Phase 1, NetCracker worked with Bright House Networks to consolidate third-party legacy billing systems across six markets onto the NetCracker Revenue Management solution. Bright House Networks also launched a new NetCracker residential CRM platform at the same time, making the migration easier for care and operational personnel. The rest of the ongoing program will consist of implementing NetCracker's CRM for businesses and NetCracker's overall e-commerce suite to improve and standardize customer experience, enable sales, streamline operations and create customer service and support environment across all of Bright House Networks sales and support channels.

Bright House Networks Announces to Expand in Manatee

Bright House Networks announced that it plans to add a new customer support center to its East Manatee facility and hire 155 new employees to handle a growing customer base in Manatee County. County commissioners approved Bright House for $155,000 in performance-based incentives based on adding 155 jobs over the next three years. The jobs must pay at least $41,164 a year, or 15% more than the average annual wage in Manatee County.

Bright House Networks Introduces Home Networking Solution Designed to Enhance Internet Experience Throughout Home

Bright House Networks announced the launch of Echo, its new scalable home networking solution that enables customers to maximize their Internet experience anywhere in and around their house by expanding their network and eliminating WiFi dead zones. Echo is designed to provide a more consistent bandwidth for gaming, streaming and multiple devices on customer's wired networks, as well as deliver a blanket of WiFi for mobile devices, providing a stronger wireless signal away from the main modem. Echo turns your existing coaxial cable network into the equivalent of an Ethernet network. The new service consists of: an Advanced Wireless Gateway 2.0 Echo Modem that delivers increased range and signal; and access points anywhere there is a cable outlet that have a WiFi antennae and wired Ethernet ports that allow customers to connect devices such as smart TVs, video game systems or desktop computers directly to the Internet.

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