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July 04, 2015 3:33 AM ET

Internet Software and Services

Company Overview of Glance Networks, Inc.

Company Overview

Glance Networks, Inc. provides Web-based screen sharing and co-browsing services to businesses worldwide. It enables sales representatives to engage with customers on their computers, tablets, and smartphones. The company was incorporated in 2000 and is based in Arlington, Massachusetts.

1167 Massachusetts Avenue

Arlington, MA 02476

United States

Founded in 2000

Phone:

781-646-8505

Fax:

781-646-8508

Key Executives for Glance Networks, Inc.

Founder and Chief Executive Officer
Founder and President
Vice President of Operations
Vice President of Sales, Marketing and BizDev
Vice President of Engineering
Compensation as of Fiscal Year 2015.

Glance Networks, Inc. Key Developments

Glance Networks Announces Visual Engagement Solutions for Zendesk

Glance Networks announced a new partnership with Zendesk. The offering combines powerful help desk applications with comprehensive visual engagement services, resulting in a dramatic improvement of customer experience. Companies using Glance for Zendesk can seamlessly switch between co-browsing and screen sharing options.

Glance Networks Announces Availability of Panorama for Service Cloud

Glance Networks announced the availability of Panorama for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience. According to Forrester Research, two-thirds of customer experience professionals surveyed report that they deployed an innovative experience within the last twelve months, and even more plan on rolling them out within the next year. A key trend for delivering these world-class online engagements is the addition of visual interaction technologies. For example, in September Amazon.com introduced its Mayday service that supports live agent video on Kindle Fire HDX tablets, and recently Apple enhanced the customer experience for its on-line stores in Europe, Asia and South America by offering on-screen assistance for shoppers. Panorama for Service Cloud: Provides comprehensive visual engagement services such as co-browse, screen sharing, agent video and mobile showcase; Makes it effortless for agents to switch between services; Captures session data for later analysis; and Has robust APIs to enable integration with third-party or custom solutions.

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