Bloomberg Anywhere Login

Bloomberg

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.

Company

Financial Products

Enterprise Products

Media

Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000

Communications

Industry Products

Media Services

Follow Us


August 03, 2015 1:25 AM ET

Internet Software and Services

Company Overview of LiveVox, Inc.

Company Overview

LiveVox, Inc. provides cloud contact center solutions for enterprise operations. It offers Predictive Dialer that delivers all outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. The company also provides hosted ACD, IVR, Call Recording, CRM, Compliance Suite, Cloud PBX, multi-site deployment, MPLS cost efficiency, security and redundancy, capacity provisioning, centralized management and control, and cloud based switching solutions. In addition, it offers development, maintenance, support, security, and service delivery solutions; and business analytics services. The company serves financial services, telecom, healthcare, outsourcing, collection...

450 Sansome Street

Suite 900

San Francisco, CA 94111

United States

Founded in 1999

Phone:

415-671-6000

Fax:

415-781-2027

Key Executives for LiveVox, Inc.

Co-founder, Chief Executive Officer and Member of Advisory Board
Age: 46
Co-Founder and Executive Vice President of Product Management
Co-Founder and Head of Research & Development
Chief Evangelist
Vice President of Tech Ops
Compensation as of Fiscal Year 2015.

LiveVox, Inc. Key Developments

Aspect EQ Workforce Management is Now Available Directly from LiveVox in the Aspect Cloud and Pre-Integrated with the LiveVox Platform

Aspect Software and LiveVox announced that Aspect EQ Workforce Management is now available directly from LiveVox in the Aspect Cloud and pre-integrated with the LiveVox platform. The combined solution accelerates and simplifies the integration between these cloud platforms resulting in a highly efficient contact center able to manage outbound, inbound and self-service interactions while using the right number of agents with the right skills at the right time. The Aspect-LiveVox solution delivers advanced contact center capabilities via a simple cloud, OpEx model to: Accurately project staffing requirements, incorporating statistics from actual outbound and inbound calling campaigns; Create efficient multi-skill staffing plans; Monitor real-time adherence and compare staff performance versus plan; and adjust resources to meet changing demand in real-time. Using Aspect EQ Workforce Management with LiveVox capabilities, contact centers can take advantage of a rich set of advanced outbound WFM features such as multiple trial schedules for testing new outbound calling scenarios and complex employee preferences to accommodate agent personal schedules. They can also obtain ROI benefits such as: Reducing the time and effort to produce customized forecasts and schedules by as much as 20-40%, thus freeing supervisor time to focus on improved quality and training; Improving agent satisfaction with self-scheduling capabilities, which increases retention and is shown to also contribute to higher customer call quality ratings; and optimizing staffing levels to match real-time needs and consequently trimming over- and under-scheduled shifts by as much as 20% to 30%.

LiveVox Inc. Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market

LiveVox Inc. announced it has established a data center in Toronto, Canada in partnership with CenturyLink. The new data center will enable Canadian-focused contact centers to leverage LiveVox's leading cloud solutions, including the ability to achieve greater levels of security in terms of both redundancy and data management. Greater Security: LiveVox's Class A data center is in Toronto, Canada and operates without single points of failure, providing a high level of redundancy. LiveVox offers clients additional security options such as encryption-at-rest for all transactional/reporting data and SRTP connections over existing data networks. SRTP (Secure Real-time Transport Protocol) provides a secure location-agnostic, plug-and-play option for contact centers to access LiveVox's cloud contact center platform via the Internet. Clients can speed and simplify the deployment of agent workstations, avoid purchasing dedicated hardware lines or using MPLS tunneling, while achieving high levels of data security. Industry-leading Solutions and Insight: In addition to helping contact centers optimize operations with some of the industry's most advanced contact center solutions, LiveVox also offers deep industry insight with 10+ years in the financial services industry developing leading compliance tools (e.g. 100% call recording, cell phone applications and account penetration settings).

LiveVox, Inc. Announces Executive Changes

LiveVox, Inc. announced that CMO John McNamara will be departing LiveVox to take a position with the Consumer Financial Protection Bureau (CFPB). Dusty Whitesell, an operations expert with over 25 years in the creditor servicing-BPO industry will re-join LiveVox to lead its marketing efforts. Whitesell brings with him a deep breadth of experience in understanding and communicating the unique challenges enterprise contact center operations face, such as compliance, cost, agency efficiency and technology deployment. Dusty is an accomplished accounts receivable management executive with extensive experience in all aspects of outsourced creditor-servicing, specializing in contact center operations. Whitesell successfully held executive positions for numerous BPO’s, including his most recent as COO of Sentry Credit. Dusty is also well-versed in LiveVox’s technology, from his past tenure at LiveVox as VP of Sales, and from his own user experience, as a LiveVox customer at Sentry Credit.

Similar Private Companies By Industry

Company Name Region
IntelliQlik, LLC United States
Stampede Technologies, Inc. United States
SpeakerText, Inc. United States
Maxta, Inc. United States
RNs Now, Inc. United States

Recent Private Companies Transactions

Type
Date
Target
No transactions available in the past 12 months.
 

Stock Quotes

Market data is delayed at least 15 minutes.

Company Lookup

Most Searched Private Companies

Company Name Geographic Region
Lawyers Committee for Civil Rights Under Law United States
NYC2012, Inc. United States
Bertelsmann AG Europe
Rush University United States
Greater Houston Partnership United States

Sponsored Financial Commentaries

Sponsored Links

Report Data Issue

To contact LiveVox, Inc., please visit www.livevox.com. Company data is provided by Capital IQ. Please use this form to report any data issues.

Please enter your information in the following field(s):
Update Needed*

All data changes require verification from public sources. Please include the correct value or values and a source where we can verify.

Your requested update has been submitted

Our data partners will research the update request and update the information on this page if necessary. Research and follow-up could take several weeks. If you have questions, you can contact them at bwwebmaster@businessweek.com.