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May 29, 2015 6:32 AM ET

Internet Software and Services

Company Overview of LiveVox, Inc.

Company Overview

LiveVox, Inc. provides cloud contact center solutions for enterprise operations. It offers Predictive Dialer that delivers all outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. The company also provides hosted ACD, IVR, Call Recording, CRM, Compliance Suite, Cloud PBX, multi-site deployment, MPLS cost efficiency, security and redundancy, capacity provisioning, centralized management and control, and cloud based switching solutions. In addition, it offers development, maintenance, support, security, and service delivery solutions; and business analytics services. The company serves financial services, telecom, healthcare, outsourcing, collection...

450 Sansome Street

Suite 900

San Francisco, CA 94111

United States





Key Executives for LiveVox, Inc.

Co-founder, Chief Executive Officer and Member of Advisory Board
Age: 45
Co-Founder and Executive Vice President of Product Management
Co-Founder and Head of Research & Development
Chief Evangelist
Vice President of Tech Ops
Compensation as of Fiscal Year 2014.

LiveVox, Inc. Key Developments

LiveVox Inc. Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market

LiveVox Inc. announced it has established a data center in Toronto, Canada in partnership with CenturyLink. The new data center will enable Canadian-focused contact centers to leverage LiveVox's leading cloud solutions, including the ability to achieve greater levels of security in terms of both redundancy and data management. Greater Security: LiveVox's Class A data center is in Toronto, Canada and operates without single points of failure, providing a high level of redundancy. LiveVox offers clients additional security options such as encryption-at-rest for all transactional/reporting data and SRTP connections over existing data networks. SRTP (Secure Real-time Transport Protocol) provides a secure location-agnostic, plug-and-play option for contact centers to access LiveVox's cloud contact center platform via the Internet. Clients can speed and simplify the deployment of agent workstations, avoid purchasing dedicated hardware lines or using MPLS tunneling, while achieving high levels of data security. Industry-leading Solutions and Insight: In addition to helping contact centers optimize operations with some of the industry's most advanced contact center solutions, LiveVox also offers deep industry insight with 10+ years in the financial services industry developing leading compliance tools (e.g. 100% call recording, cell phone applications and account penetration settings).

LiveVox, Inc. Announces Executive Changes

LiveVox, Inc. announced that CMO John McNamara will be departing LiveVox to take a position with the Consumer Financial Protection Bureau (CFPB). Dusty Whitesell, an operations expert with over 25 years in the creditor servicing-BPO industry will re-join LiveVox to lead its marketing efforts. Whitesell brings with him a deep breadth of experience in understanding and communicating the unique challenges enterprise contact center operations face, such as compliance, cost, agency efficiency and technology deployment. Dusty is an accomplished accounts receivable management executive with extensive experience in all aspects of outsourced creditor-servicing, specializing in contact center operations. Whitesell successfully held executive positions for numerous BPO’s, including his most recent as COO of Sentry Credit. Dusty is also well-versed in LiveVox’s technology, from his past tenure at LiveVox as VP of Sales, and from his own user experience, as a LiveVox customer at Sentry Credit.

LiveVox Announces Four Clouds

LiveVox Inc. announced its latest compliance-focused offering, LiveVox's Four Clouds, a TCPA Risk Mitigation Suite. The suite consists of four independent, enterprise-grade dialing systems (Manual, Preview-All, Human Call Initiator and Automated) that provide contact centers with the ability to cost-effectively and rapidly optimize the trade-off between risk and efficiency for each business strategy. Leveraging LiveVox's cloud architecture, each dialing system is separated at both the hardware and software levels, and is designed to achieve autonomy between systems in order to address recent TCPA case-law concerns. Each system in the Four Clouds suite is configured on-demand and offered as part of LiveVox's comprehensive contact center solution offerings at no additional cost. Additional Benefits of the Cloud Compliance Suite: Provides compliance controls to all systems, helping also address key CFPB concerns - Achieves significantly greater levels of agent efficiencies by leveraging key cloud-enabled capabilities - Retains LiveVox's integrated core contact center functions within each system - Maintains security and redundancy across all systems - Reacts quickly to the ever changing compliance requirements by leveraging the cloud.

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