April 24, 2017 5:55 AM ET

Internet Software and Services

Company Overview of LiveVox, Inc.

Company Overview

LiveVox, Inc. provides cloud contact center solutions for enterprise operations. The company offers an integrated hosted predictive dialer, ACD, IVR, call recording, and business analytics suite. It also delivers various outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. In addition, the company offers Cloud PBX, multi-site deployment, MPLS cost efficiency, security and redundancy, capacity provisioning, centralized management and control, and cloud based switching solutions. Further, it provides development, maintenance, support, security, and service delivery solutions; and business analytics services. The company serves financial services, te...

450 Sansome Street

Suite 900

San Francisco, CA 94111

United States

Founded in 1999





Key Executives for LiveVox, Inc.

Co-founder, Chief Executive Officer and Member of Advisory Board
Age: 47
Co-Founder and Executive Vice President of Product Management
Co-Founder and Head of Research & Development
Chief Evangelist
Vice President of Tech Ops
Compensation as of Fiscal Year 2016.

LiveVox, Inc. Key Developments

Aspect EQ Workforce Management is Now Available Directly from LiveVox in the Aspect Cloud and Pre-Integrated with the LiveVox Platform

Aspect Software and LiveVox announced that Aspect EQ Workforce Management is now available directly from LiveVox in the Aspect Cloud and pre-integrated with the LiveVox platform. The combined solution accelerates and simplifies the integration between these cloud platforms resulting in a highly efficient contact center able to manage outbound, inbound and self-service interactions while using the right number of agents with the right skills at the right time. The Aspect-LiveVox solution delivers advanced contact center capabilities via a simple cloud, OpEx model to: Accurately project staffing requirements, incorporating statistics from actual outbound and inbound calling campaigns; Create efficient multi-skill staffing plans; Monitor real-time adherence and compare staff performance versus plan; and adjust resources to meet changing demand in real-time. Using Aspect EQ Workforce Management with LiveVox capabilities, contact centers can take advantage of a rich set of advanced outbound WFM features such as multiple trial schedules for testing new outbound calling scenarios and complex employee preferences to accommodate agent personal schedules. They can also obtain ROI benefits such as: Reducing the time and effort to produce customized forecasts and schedules by as much as 20-40%, thus freeing supervisor time to focus on improved quality and training; Improving agent satisfaction with self-scheduling capabilities, which increases retention and is shown to also contribute to higher customer call quality ratings; and optimizing staffing levels to match real-time needs and consequently trimming over- and under-scheduled shifts by as much as 20% to 30%.

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