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February 11, 2016 12:06 AM ET

Internet Software and Services

Company Overview of LiveVox, Inc.

Company Overview

LiveVox, Inc. provides cloud contact center solutions for enterprise operations. The company offers an integrated hosted predictive dialer, ACD, IVR, call recording, and business analytics suite. It also delivers various outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. In addition, the company offers Cloud PBX, multi-site deployment, MPLS cost efficiency, security and redundancy, capacity provisioning, centralized management and control, and cloud based switching solutions. Further, it provides development, maintenance, support, security, and service delivery solutions; and business analytics services. The company serves financial services, te...

450 Sansome Street

Suite 900

San Francisco, CA 94111

United States

Founded in 1999





Key Executives for LiveVox, Inc.

Co-founder, Chief Executive Officer and Member of Advisory Board
Age: 46
Co-Founder and Executive Vice President of Product Management
Co-Founder and Head of Research & Development
Chief Evangelist
Vice President of Tech Ops
Compensation as of Fiscal Year 2015.

LiveVox, Inc. Key Developments

Aspect EQ Workforce Management is Now Available Directly from LiveVox in the Aspect Cloud and Pre-Integrated with the LiveVox Platform

Aspect Software and LiveVox announced that Aspect EQ Workforce Management is now available directly from LiveVox in the Aspect Cloud and pre-integrated with the LiveVox platform. The combined solution accelerates and simplifies the integration between these cloud platforms resulting in a highly efficient contact center able to manage outbound, inbound and self-service interactions while using the right number of agents with the right skills at the right time. The Aspect-LiveVox solution delivers advanced contact center capabilities via a simple cloud, OpEx model to: Accurately project staffing requirements, incorporating statistics from actual outbound and inbound calling campaigns; Create efficient multi-skill staffing plans; Monitor real-time adherence and compare staff performance versus plan; and adjust resources to meet changing demand in real-time. Using Aspect EQ Workforce Management with LiveVox capabilities, contact centers can take advantage of a rich set of advanced outbound WFM features such as multiple trial schedules for testing new outbound calling scenarios and complex employee preferences to accommodate agent personal schedules. They can also obtain ROI benefits such as: Reducing the time and effort to produce customized forecasts and schedules by as much as 20-40%, thus freeing supervisor time to focus on improved quality and training; Improving agent satisfaction with self-scheduling capabilities, which increases retention and is shown to also contribute to higher customer call quality ratings; and optimizing staffing levels to match real-time needs and consequently trimming over- and under-scheduled shifts by as much as 20% to 30%.

LiveVox Inc. Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market

LiveVox Inc. announced it has established a data center in Toronto, Canada in partnership with CenturyLink. The new data center will enable Canadian-focused contact centers to leverage LiveVox's leading cloud solutions, including the ability to achieve greater levels of security in terms of both redundancy and data management. Greater Security: LiveVox's Class A data center is in Toronto, Canada and operates without single points of failure, providing a high level of redundancy. LiveVox offers clients additional security options such as encryption-at-rest for all transactional/reporting data and SRTP connections over existing data networks. SRTP (Secure Real-time Transport Protocol) provides a secure location-agnostic, plug-and-play option for contact centers to access LiveVox's cloud contact center platform via the Internet. Clients can speed and simplify the deployment of agent workstations, avoid purchasing dedicated hardware lines or using MPLS tunneling, while achieving high levels of data security. Industry-leading Solutions and Insight: In addition to helping contact centers optimize operations with some of the industry's most advanced contact center solutions, LiveVox also offers deep industry insight with 10+ years in the financial services industry developing leading compliance tools (e.g. 100% call recording, cell phone applications and account penetration settings).

LiveVox, Inc. Announces Executive Changes

LiveVox, Inc. announced that CMO John McNamara will be departing LiveVox to take a position with the Consumer Financial Protection Bureau (CFPB). Dusty Whitesell, an operations expert with over 25 years in the creditor servicing-BPO industry will re-join LiveVox to lead its marketing efforts. Whitesell brings with him a deep breadth of experience in understanding and communicating the unique challenges enterprise contact center operations face, such as compliance, cost, agency efficiency and technology deployment. Dusty is an accomplished accounts receivable management executive with extensive experience in all aspects of outsourced creditor-servicing, specializing in contact center operations. Whitesell successfully held executive positions for numerous BPO’s, including his most recent as COO of Sentry Credit. Dusty is also well-versed in LiveVox’s technology, from his past tenure at LiveVox as VP of Sales, and from his own user experience, as a LiveVox customer at Sentry Credit.

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