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October 08, 2015 9:52 PM ET

Commercial Services and Supplies

Company Overview of Ofcom

Company Overview

Ofcom is a statutory corporation that regulates the communication industry in United Kingdom through certain codes and policies. The company frames policies for the television, radio, telecommunications, and wireless communications services sectors. Ofcom offers research, consulting, consumer information, and Licensing and numbering services. Its services include promotion of choice, quality, and value in electronic communications services and encouraging competition between the providers of those services; ensuring efficient use of the radiocommunications spectrum; ensuring availability of electronic communications services, including broadband; ensuring of TV and radio programs; maintainin...

2a Southwark Bridge Road

Riverside House

London,  SE1 9HA

United Kingdom


44 20 7981 3000


44 20 7981 3333

Key Executives for Ofcom

Chief Executive Officer
Chief Operating Officer
Age: 58
External Relations Director
Head of Corporate Relations
Executive Board Member
Compensation as of Fiscal Year 2015.

Ofcom Key Developments

Ofcom Appoints New Members to Advisory Committee for Scotland

Ofcom announced the appointment of two new Advisory Committee for Scotland members. The new members are Amanda Bryan, a rural development consultant, and John Trower, an advisor to the private equity industry and founding member of staff at Scottish Telecom. The new appointments to the Advisory committee for Scotland are for a three year term commencing with immediate effect. The terms of two existing members, Stuart Gibson and Peter Peacock, will also be extended by one year.

Ofcom - Shareholder/Analyst Call

To discuss its annual Communications Market Report

Ofcom Fines Unicom for Misleading Customers

UK Office of Communications (Ofcom) has fined Universal Utilities Ltd, trading as Unicom, £200,000 for mis-selling landline telephone services. The decision also requires Unicom to take a number of steps to help compensate customers affected by the mis-selling and to guard against it happening again. Ofcom launched the investigation into Unicom, which provides telephone and broadband services to around 100,000 small businesses, after receiving complaints from customers and having assessed evidence submitted by Unicom in the course of initial enquiries. The investigation into Unicom is part of Ofcom's wider monitoring and enforcement programme into the sales and marketing activities of communications providers. Under Ofcom rules, communications providers must give prospective customers accurate information about the services they are providing. Ofcom's investigation found that, over the period investigated - from 1 March 2013 to 8 July 2014 - Unicom used sales processes that gave some prospective business customers a misleading impression about costs they could face. Specifically, this related to Unicom giving a misleading impression about the payment of early termination charges if the prospective customer chose to leave their existing communications provider. Over the same period, Unicom's sales processes also misled some prospective business customers that transferring their landline telephone service to Unicom would not affect their existing broadband services. As a result, Unicom has been found in breach of Ofcom rules, which state that providers must not engage in misleading conduct. Ensuring compliance Ofcom has imposed a fine of £200,000 against Unicom and outlined steps the company must now take. These include: - Compensating any customers who were misled in the relevant ways during the period investigated; - Allowing those customers to exit their contract with Unicom penalty-free; - Covering the cost of any reconnection charges for those customers where they choose to return to their previous provider; - Making all necessary changes to its policies, procedures and marketing and sales materials to ensure it complies with the rules; and - Providing appropriate training to sales staff, and introducing a system to monitor the conduct and compliance of Unicom agents.

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