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November 26, 2015 9:47 PM ET

Internet and Catalog Retail

Company Overview of Shop Direct Group

Company Overview

Shop Direct Group operates as an online and home shopping company in the United Kingdom. It offers clothing, footwear, beds and mattresses, sportswear, electrical products, and credit, insurance, and warranty products. The company was incorporated in 1893 and is based in Manchester, the United Kingdom. It operates a network of retail outlets in the United Kingdom.

19th Floor

Arndale House

Market Street

Manchester,  M60 6EQ

United Kingdom

Founded in 1893


44 1616 151 615


44 16 1636 7478

Key Executives for Shop Direct Group

Group Chief Executive Officer
Group Finance Director
Age: 54
Chief Operating Officer
Financial Services Chief Executive
Managing Director
Compensation as of Fiscal Year 2015.

Shop Direct Group Key Developments

Shop Direct Appoints Phil Hackney as Operations Director

Shop Direct has appointed former executive director of Pets At Home Phil Hackney as operations director. Hackney will take responsibility for logistics, fulfilment and customer service when he joins the etailer next year. He will report to chief executive Alex Baldock. During his eight years at Pets At Home, Hackney was executive director in charge of logistics and business systems.

Shop Direct Cuts 95 Jobs as New Tech Makes Role Redundant

Shop Direct's 'digital-first' policy has led to 95 members of staff in its Liverpool and Greater Manchester workforce being made redundant. The job losses will affect staff on the creative, buying, merchandising, planning, scheduling, operations and customer experience teams before the end of June. The company announced that it is restructuring the business to meet the changing needs of its customers. The company's workforce stands at 4,700 at present.

Shop Direct Announces Management Changes, Effective January 5, 2014

Shop Direct has made a number of changes to its executive board, giving deputy chief executive Gareth Jones a broader remit. Jones, who joined the business in 2009 and was promoted to the newly created position of deputy chief executive in October, will now also take on the role of group chief operating officer from January. It means Jones will oversee fulfilment, operations, process excellence, outsourcing and customer services, as well as retaining responsibility for strategy, customer experience, Very Exclusive, ecommerce and customer intelligence. Financial services chief executive Andy Hart has decided to leave the company for personal reasons, so group chief operating officer Neil Chandler will take over the role from January 5, 2014, while continuing to be responsible for IT and legal. Meanwhile, retail finance director Greg Pateras and retail brands and trading director Jon Owen have been promoted to the board. Pateras, who has been at the company for eight years, will succeed Mark McMenemy as group finance director following his decision to retire as a full-time executive in early 2015. Owen takes on the role of group retail brands director, assuming responsibility for the creative team in addition to company's retail brands, such as Very and Littlewoods. All of the new positions will take effect from January 5, 2015, although the financial services positions are subject to approval by the Financial Conduct Authority.

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