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July 03, 2015 8:14 PM ET

Internet Software and Services

Company Overview of Prosodie SA

Company Overview

Prosodie SA provides front office solutions to businesses in Europe. The company manages various kinds of digital multi-channel interactions. Its front office solutions include Odigo, a customer interaction management solution that increases customer satisfaction by optimizing the distribution of interactions over voice, Web, and mobile channels; and natural language, digital, mobility, online payment and prepaid, E-subscription, and telephony over IP solutions. The company also offers digital platforms, such as Web portals and E-commerce; E-services, which include E-procedures and E-declarations; collaborative platforms for unified communication; and WOPE, a mobile framework to develop serv...

150 Rue Gallieni

Boulogne-Billancourt,  92100

France

Founded in 1986

861 Employees

Phone:

33 1 46 84 11 11

Fax:

33 1 46 84 02 26

Key Executives for Prosodie SA

Chief Executive Officer, Managing Director and Publishing Director
Age: 44
Editor In Chief
Chief Financial Officer
Chief Executive Officer of Prosodie Iberica
Executive Vice President of Development, Assistant Managing Director and Managing Director of MGN
Compensation as of Fiscal Year 2015.

Prosodie SA Key Developments

La Redoute Selects Prosodie-Capgemini for Customer Relations Services

La Redoute has selected Prosodie-Capgemini to provide technological solutions for its new customer relations needs. To increase its rate of Internet sales conversions, La Redoute wishes to provide support to customers and prospective customers navigating their site. By the set up of Prosodie-Capgemini's Odigo solution for multichannel customer interaction, La Redoute's customers and prospective customers can now get in touch with a sales agent, not only by phone but also using new channels such as chat, email, and Web Callback.

CNAF Selects Prosodie-Capgemini's Customer Service System

French National Family Allowances Fund (CNAF) has selected Prosodie-Capgemini's Odigo customer service system for managing inbound phone calls in its call centres, which receive an average of 30 million calls every year. Prosodie-Capgemini will answer, classify, and route the calls to CNAF's call centre representatives who work across various telephone platforms. The Odigo service has been put to the test with several other public services and is also designed to integrate other communication channels, such as e-mail, chat and virtual assistants. The project's roll out will be complete in August 2014.

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