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September 04, 2015 5:45 PM ET

IT Services

Company Overview of PlumChoice Online PC Services Inc.

Company Overview

PlumChoice Online PC Services Inc. provides technology care solutions for home and small business customers. The company offers business services, which comprise desktop management and support, server maintenance and management, and network monitoring and management; email support, dedicated servers, and managed hosting; mobile support, application support, hosted and managed Web sites, and mobile and local-optimized Web sites; and server and desktop backup services. It also provides consumer services, such as system setup and configuration, device optimization, peripheral installation and integration, and application training; wireless network installation and security, and third party serv...

5 Federal Street

Billerica, MA 01821

United States

Founded in 2001





Key Executives for PlumChoice Online PC Services Inc.

Chief Executive Officer, President and Member of The Board of Directors
Age: 62
Founder, Chairman of The Board and Chief Strategy Officer
Chief Financial Officer
Chief Operating Officer and President of Americas operations
President of Tific
Compensation as of Fiscal Year 2015.

PlumChoice Online PC Services Inc. Key Developments

PlumChoice, Inc Announces Management Changes

PlumChoice Inc. announced the appointments of two new executives, reflecting the company’s expansive leadership position in the dynamic technology and support services landscapes. James E. Carr joins the company as the company’s chief financial officer, while Michael Prendergast will serve in a newly created role of vice president of business and partner development. Carr’s financial leadership at a number of prominent and innovative technology companies, and Prendergast’s range of expertise in direct-to-consumer and small business sales, further strengthens the company’s unique business model of enabling partners to optimize the experiences that consumers and businesses derive from their technology, thus generating greater lifetime value. Carr brings to the company a formidable background in finance developed from more than 20 years of industry experience with technology companies such as Akamai, CA Technologies, Oracle and Enterasys Networks. For the company, he is responsible for building and monitoring the company’s financial metrics, while directing the accounting, audit, tax and investor relations functions and practices. He also serves on the team that evaluates strategic business opportunities in support of company growth. Prendergast will flex his 20 years of experience in sales, marketing and business operations to help the company expand channel and alliance partnerships. Responsible for all revenue generation, he leads the team responsible for identifying and securing new opportunities with new and existing partners, and those responsible for selling directly to consumers and small businesses on behalf of those partners. Prendergast previously held sales leadership positions at DukeNet Communications, SEP Consulting, LLC and Qwest Communications.

PlumChoice, Inc. Establishes New Training Facility to Support Growing Subscriber Base

PlumChoice Inc. announced the opening of its new training facility at the company's Broomfield, CO location. PlumChoice converted 1,044 square feet of its existing 6,264 square-foot space on West 120(th) Avenue to serve as a training facility and call center for as many as 70 new technical support agents this year. Through the company's expanded hub-and-spoke recruitment model, it can hire classes of 10 employees every month. New agents will be trained in-house then transition to work-from-home positions upon successful completion of the program. This recruitment and training initiative will enable PlumChoice to quickly deploy technical agents to serve the company's growing base of white-label tech support subscribers.

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