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October 09, 2015 1:30 AM ET

IT Services

Company Overview of PlumChoice, Inc.

Company Overview

PlumChoice, Inc. provides specialized technical services for personalized consumer and small business technology environments. It installs, configures, connects, enhances, and fixes software and hardware products. The company offers connected life services that include pre-sales consultation, in-store demo and sales conversion management, integration and interoperability, installation/configuration, onboarding/activation, training, ongoing usage/advanced support, and upsell/cross-sell services; and cloud enablement services that include integration and interoperability, managed, administration, and project services, as well as migrations, moves, adds, and changes. It also provides premium te...

900 Chelmsford Street

Lowell, MA 01851-8100

United States

Founded in 2001





Key Executives for PlumChoice, Inc.

Chief Executive Officer, President and Director
Age: 62
Founder, Chairman of The Board and Chief Strategy Officer
Chief Financial Officer
Chief Operating Officer and President of Americas operations
President of Tific
Compensation as of Fiscal Year 2015.

PlumChoice, Inc. Key Developments

PlumChoice, Inc Announces Management Changes

PlumChoice Inc. announced the appointments of two new executives, reflecting the company’s expansive leadership position in the dynamic technology and support services landscapes. James E. Carr joins the company as the company’s chief financial officer, while Michael Prendergast will serve in a newly created role of vice president of business and partner development. Carr’s financial leadership at a number of prominent and innovative technology companies, and Prendergast’s range of expertise in direct-to-consumer and small business sales, further strengthens the company’s unique business model of enabling partners to optimize the experiences that consumers and businesses derive from their technology, thus generating greater lifetime value. Carr brings to the company a formidable background in finance developed from more than 20 years of industry experience with technology companies such as Akamai, CA Technologies, Oracle and Enterasys Networks. For the company, he is responsible for building and monitoring the company’s financial metrics, while directing the accounting, audit, tax and investor relations functions and practices. He also serves on the team that evaluates strategic business opportunities in support of company growth. Prendergast will flex his 20 years of experience in sales, marketing and business operations to help the company expand channel and alliance partnerships. Responsible for all revenue generation, he leads the team responsible for identifying and securing new opportunities with new and existing partners, and those responsible for selling directly to consumers and small businesses on behalf of those partners. Prendergast previously held sales leadership positions at DukeNet Communications, SEP Consulting, LLC and Qwest Communications.

PlumChoice, Inc. Establishes New Training Facility to Support Growing Subscriber Base

PlumChoice Inc. announced the opening of its new training facility at the company's Broomfield, CO location. PlumChoice converted 1,044 square feet of its existing 6,264 square-foot space on West 120(th) Avenue to serve as a training facility and call center for as many as 70 new technical support agents this year. Through the company's expanded hub-and-spoke recruitment model, it can hire classes of 10 employees every month. New agents will be trained in-house then transition to work-from-home positions upon successful completion of the program. This recruitment and training initiative will enable PlumChoice to quickly deploy technical agents to serve the company's growing base of white-label tech support subscribers.

PlumChoice Announces Expanded Footprint At Lowell Headquarters

PlumChoice, Inc. announced the expansion of its Lowell headquarters to support the company's continued growth, including plans to hire several hundred employees in the coming year. PlumChoice added a 7,300 square-foot training facility to its 37,000 square-foot space in the Cross Point Towers in response to rapid growth since its move to Lowell from Billerica, MA 18 months ago. The new location serves as an onboarding and education hub for current and future employees, and supports the company's initiative to deploy more local tech support agents quicker than ever before. PlumChoice relocated its headquarters from Billerica to the Cross Point Towers in Lowell in the fall of 2012. In addition to hiring technical, sales and care agents, PlumChoice has a number of open positions in other areas of the company.

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