October 20, 2017 11:47 PM ET

Software

Company Overview of Innovative Interfaces, Inc.

Company Overview

Innovative Interfaces, Inc. develops library automation software solutions for special and corporate libraries worldwide. It provides Sierra, a library service platform that offers an integrated approach to library management automation; Polaris Integrated Library System, an integrated library system that allows librarians to serve their communities; Virtua, a library management solution that provides control over workflows for circulation, cataloging, serials, acquisitions, course reserves, and more; and Encore, a discovery solution that facilitates new users to search for scholarly articles, books, local digital collections, and more. The company also offers INN-Reach, a collection develop...

5850 Shellmound Street

Emeryville, CA 94608

United States

Founded in 1978

Phone:

510-655-6200

Fax:

510-450-6350

Key Executives for Innovative Interfaces, Inc.

Chief Executive Officer
Chief Financial Officer
Senior Vice President of the Customer Support and Customer Success
Senior Vice President of Customer Operations
Vice President of Global Human Resources
Compensation as of Fiscal Year 2017.

Innovative Interfaces, Inc. Key Developments

Innovative Interfaces Announces Launch of a New Customer Operations Organization; Announces Executive Leadership Appointments

Innovative Interfaces announced the launch of a new Customer Operations organization. This new organization will be under the leadership of Marina Keating, Senior Vice President of Customer Operations, and will include the current Library Success, Professional Services, Training, and Support functions. In addition, Hilary Newman is appointed to the role of Senior Vice President of the Customer Support and Customer Success functions. As part of this role, Hilary will oversee improvements in the Customer Support experience and enhancements to the Customer Supportal. The company has also launched a new Customer Success Program Management Office under Hilarys leadership, where project managers and customer success managers will provide program and project management support for multiple initiatives designed to increase the success of library partners. Marina has extensive experience in building professional services and support organizations with a focus on maximizing delivery efficiency for client satisfaction. Marina’s background in software delivery organizations brings enterprise class process and systems to Innovatives client operations.

Innovative Interfaces Launches Polaris Release 5.2 to Enhance the Patron Discovery Experience and Offer New, More Efficient Workflows for Staff

Innovative Interfaces has launched Polaris Release 5.2 to enhance the patron discovery experience and offer new, more efficient workflows for staff. Polaris Release 5.2 offers new ways for patrons to find, save, and request materials in the library catalog, ensuring patrons have access to the materials that interest them most. Using the new, real-time Available Now facet, patrons can filter results to display only titles with available items. New functionality also includes the ability to sort and select multiple items in Working and Saved Title Lists, and place hold requests on all the selected items at once. Library partners work to provide a quality patron experience for their users, and a real-time, robust, discovery solution means fast, accurate access to information. The new functionality in Polaris Release 5.2 will allow patrons to quickly and easily find what they need, ensuring the library remains a timely and integral resource for the community. In addition to providing a better user experience for patrons, Polaris Release 5.2 enhances staff workflows to establish more efficient processes. Lynne Thorimbert, Service Delivery Manager of Marigold Library System in Canada. The new features help to streamline acquisitions. Library staff with appropriate permissions can now modify purchase order line items, and line item segments on released purchase orders, to ensure their details are accurate prior to invoicing. The developments in Polaris 5.2 meet a real need in acquisitions for consortiumoffering greater flexibility to change funds, collections, and branch locations. The more work with the Polaris system, the more can appreciate the granularity of certain new functionalities, as well as how Polaris integrates with other critical systems use.

Innovative Interfaces Expands International Footprint with New Competency Center in Australia

Innovative Interfaces announced that the company has opened a new competency center in Melbourne, Australia. Following growth in the Asia-Pacific region, this expansion will broaden Innovatives international footprint to provide software development, support, training, and consulting to the marketplace. This center marks the seventh location for Innovative, joining those in California, New York, Virginia, Ireland, India, and Malaysia.

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