InMoment, Inc. operates a cloud-based customer experience (CX) optimization platform. It offers Experience Hub, an online portal to provide customer satisfaction surveys and feedback management; Voice of the Customer platform that provides online reporting, real-time alerting, occurrence management, dashboards, and location-based stories; GoRecommend solution that provides social customer recommendations and relationship marketing; OpenTell solution that fixes the flaws of online review sites by providing consumers with a representative sample of verified and unfiltered reviews; and employee engagement products that offer employee satisfaction surveys and job feedbacks. The company also prov...
310 East 4500 South
Salt Lake City, UT 84107
Founded in 2002
Inmoment, Inc. Announces Management Changes
Jun 22 16
InMoment announced three new senior leaders to support the company’s strategic growth and technology innovation. Senior vice president JD Nyland will spearhead product management and user experience. Keith Christensen will serve as vice president of engineering. And Matt Wachter joins as senior director, customer experience to support InMoment clients in designing and evolving their voice of customer initiatives to deliver successful customer experience and business outcomes. JD Nyland, SVP product management; Fresh from a long history of building analytics solutions at Adobe and Omniture, JD Nyland is an experienced product management executive who is passionate about working with customers to understand their needs and translate those needs into innovative software products and solutions. His experience includes all facets of product management and creation, SaaS, mobile app and video analytics, Net Promoter Score/Customer Advocacy, business development, and cross-functional team leadership. He brings vast expertise and industry knowledge in large-scale SaaS analytics systems, customer experience and digital marketing. Prior to Adobe, Nyland ran product management at Move Networks and Novell. Matt Wachter, senior director, customer experience; Matt Wachter is a seasoned CX professional, bringing years of experience from both a practitioner and consulting perspective to InMoment. He is Net Promoter Certified with expertise in building, training, leading and motivating world-class service teams, enhancing customer experience to drive revenues, developing and implementing strategies to enhance customer experience, and creating analytics processes to identify and resolve costly operational problems. Wachter served as functional strategy manager at global systems integrator, Accenture, where he counseled enterprise clients in creating outcome-focused customer experience programs. Prior to Accenture, Wachter held several CX roles at Cricket Communications in the areas of customer analytics, customer relationship management and as senior director of customer experience. He has a unique combination of experience, vision, and education that allows him to take customer relations processes and transform them from a traditional cost center into a multi-million dollar revenue-generating machine. Keith Christensen, VP, Engineering; Keith Christensen will lead the team of engineers charged with building and supporting the InMoment platform. Christensen is a proven technology leader with the ability to build high performing teams, instill a positive organizational culture and identify optimal ways to deliver business value. He’s an expert at anticipating and resolving technical challenges throughout a project lifecycle and developing solutions to business and technical concepts. Christensen excels at managing day-to-day operational and strategic aspects of multiple, large scale projects, implementing engagement reviews and quality assurance procedures to ensure profitable and successful execution, anticipating client needs, and proposing alternative business solutions when needed. He recognizes opportunities to capitalize on opportunities to increase customer satisfaction, deepen client relationships, build software solutions and software development teams, and lead software engineer teams.
InMoment Partners with Solarity Credit Union to Engage, Enlighten and Empower Members
Mar 22 16
Solarity Credit Union and InMoment announced a partnership to create a customer experience (CX) program that engages, enlightens and empowers its Members. Since partnering with InMoment, the team has achieved tremendous success, including: Secured buy-in across the entire organization, from the executive team down to the tellers who interact with Members on a daily basis; Ability to close the loop quickly on Member issues and concerns; Increased the organization’s NPS scores by over 40%.
ObservePoint Partners with InMoment to Forge Emotional Connection with Clients Through Better Listening, Actions
Dec 15 15
ObservePoint has partnered with InMoment to support the company’s customer experience (CX) initiatives. ObservePoint began implementing a CX program in January 2015 to help ensure a top-quality experience for its clients during the company’s period of rapid growth. ObservePoint partnered with InMoment to bring the a real-time customer listening, analytics and reporting solution to collect, understand and route insights from customer feedback to stakeholders within the company, and most importantly, to close the loop with clients. This ability to ensure that every issue is addressed and communicated back to the client is essential to ObservePoint’s commitment to building and nurturing increasingly meaningful relationships.