March 01, 2015 6:39 PM ET

Internet Software and Services

Company Overview of InMoment, Inc.

Company Overview

InMoment, Inc. provides Software-as-a-Service based customer survey and enterprise feedback management solutions. It offers Mindshare Customer Connect, which provides information in the desired format; Mindshare Employee Connect, which provides information required to motivate, train, manage, and assist employees; Mindshare Coach, which guides unit-level managers to focus on important drivers of customer satisfaction; and Mindshare Text Analytics Suite, which automatically transforms clients’ customer comments into usable information. The company also provides Mindshare App, a mobile application that allows ground-level managers at retail outlets and call centers to immediately access, view,...

310 East 4500 South

Suite 450

Salt Lake City, UT 84107

United States

Founded in 1996





Key Executives for InMoment, Inc.

Co-Founder, Chief Executive Officer and Director
Chief Financial Officer
Chief Operations Officer
Chief Product Officer and Director
Compensation as of Fiscal Year 2014.

InMoment, Inc. Key Developments

InMoment Partners with Massage Envy Spa on Guest Experience Initiative

InMoment announced it has been hired by Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services, to introduce ME Spa Listens, a guest experience feedback initiative.

Mindshare Technologies Appoints Gary Topiol Managing Director, International; Establishes Global Centre of Excellence in Birmingham, UK

Mindshare Technologies announced the appointment of Gary Topiol, former Managing Director, EMEA at Empathica, to Managing Director, International for the newly combined entity. In this position, Topiol will leverage his 20+ years of experience in market research and the development and execution of global customer experience strategies for FTSE 100 and Fortune 500 companies in formulating VoC programs that meet the demands of consumers and consistently deliver great experiences regardless of geography. Nan Russell will head the Global Centre of Excellence, with the support of a highly qualified team of VoC experts with experience in developing and launching multi-market, multi-cultural programs designed to help brands understand their customer experience and drive operational improvements globally. The company also announced the establishment of its Global Centre of Excellence in Birmingham, UK. This new Centre of Excellence will support multi-unit brands in delivering multi-market VoC programs. Mindshare currently supports global brands in 125 countries and 28 languages, helping global multi-unit leaders improve their performance at all phases of their customer engagement.

Greg Lloyd to Lead Mindshare Customer Experience Team

Mindshare Technologies announced Greg Lloyd, vice president of customer experience strategy, will lead the newly formed Mindshare Customer Experience Team, an internal department to improve and enhance the client experience at every touchpoint and advocate for clients with Mindshare's C-suite. The team's responsibilities include: streamlining process for implementing and maximizing the value of a customer feedback program powered by Mindshare's VoC technologies. Providing strategic guidance to help clients reach their customer feedback goals. Helping clients fully leverage Mindshare's platform to maximize VoC efforts. Inviting clients behind the scenes to help steer product development.

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