May 06, 2016 4:02 PM ET

Internet Software and Services

Company Overview of InMoment, Inc.

Company Overview

InMoment, Inc. operates a cloud-based customer experience (CX) optimization platform. It offers Experience Hub, an online portal to provide customer satisfaction surveys and feedback management; Voice of the Customer platform that provides online reporting, real-time alerting, occurrence management, dashboards, and location-based stories; GoRecommend solution that provides social customer recommendations and relationship marketing; OpenTell solution that fixes the flaws of online review sites by providing consumers with a representative sample of verified and unfiltered reviews; and employee engagement products that offer employee satisfaction surveys and job feedbacks. The company also prov...

310 East 4500 South

Suite 450

Salt Lake City, UT 84107

United States

Founded in 2002





Key Executives for InMoment, Inc.

Chief Executive Officer and Director
Chief Financial Officer
Chief Operations Officer
Chief Product Officer
Compensation as of Fiscal Year 2015.

InMoment, Inc. Key Developments

InMoment Partners with Solarity Credit Union to Engage, Enlighten and Empower Members

Solarity Credit Union and InMoment announced a partnership to create a customer experience (CX) program that engages, enlightens and empowers its Members. Since partnering with InMoment, the team has achieved tremendous success, including: Secured buy-in across the entire organization, from the executive team down to the tellers who interact with Members on a daily basis; Ability to close the loop quickly on Member issues and concerns; Increased the organization’s NPS scores by over 40%.

ObservePoint Partners with InMoment to Forge Emotional Connection with Clients Through Better Listening, Actions

ObservePoint has partnered with InMoment to support the company’s customer experience (CX) initiatives. ObservePoint began implementing a CX program in January 2015 to help ensure a top-quality experience for its clients during the company’s period of rapid growth. ObservePoint partnered with InMoment to bring the a real-time customer listening, analytics and reporting solution to collect, understand and route insights from customer feedback to stakeholders within the company, and most importantly, to close the loop with clients. This ability to ensure that every issue is addressed and communicated back to the client is essential to ObservePoint’s commitment to building and nurturing increasingly meaningful relationships.

InMoment Announces Executive Appointments

InMoment appointed two new members to its executive management team, supporting the company’s aggressive growth and service objectives. Shane Eliason joins InMoment as executive vice president of sales. Shane brings nearly three decades of experience driving successful client acquisition efforts and business results at enterprise technology companies. His expertise includes building highly effective sales teams, forging high-level partnerships, and consistently exceeding revenue goals. Todd Williams will serve as InMoment’s executive vice president of client services. Todd began his career in sales, quickly moving into leadership positions, and was eventually tapped to lead a large enterprise sales team in North America for IBM. Todd translated this experience to the SaaS environment at Omniture.

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