Company Overview of Long Range Systems, LLC
Long Range Systems, LLC provides communication, on-site paging, guest management, and surveying systems. The company offers paging and messaging systems, two-way radio kits, table tracking and touch screen survey devices, and guest entry and status indicator tools. It caters to hospitality, education, retail, healthcare, restaurant, and manufacturing industries. Long Range Systems, LLC was founded in 1993 and is headquartered in Addison, Texas.
4550 Excel Parkway
Addison, TX 75001
Founded in 1993
Key Executives for Long Range Systems, LLC
Chief Executive Officer and President
Compensation as of Fiscal Year 2014.
Long Range Systems, LLC Key Developments
Long Range Systems, LLC Launches Check Point Surveys to Capture Real-Time Guest Feedback
May 28 14
Long Range Systems, LLC announced the launch of Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback. The Check Point cross-platform application works on iOS and Android devices and can be downloaded from the Apple or Android app stores. Downloads include a free 30-day trial, after which prices range from $29- $99 per month based on the number of tablet devices using Check Point at a location. Check Point contains a survey builder tool for users to craft questions that fit their specific business needs. Surveys include question branching. That is, conditional logic that tailors survey questions in real time, based on previous answers. Surveys can be customized with company logos to provide a branded experience, and images may accompany questions for research and development opportunities around new product ideas. When connected to Wi-Fi, the application can notify managers via text message when guests leave a negative response, allowing management to talk with unhappy customers immediately and address their concerns. Tablets with Check Point do not require an Internet connection to collect responses; they will upload data to the application upon connection. A key feature of Check Point is the ability to use analytics and reporting. Because the feedback is immediate, management is able to quickly identify issues with underperforming staff members, service, or products like restaurant menu items or hotel accommodations. With aggregated data, management is able to measure customer satisfaction over time and compare results across locations to identify trends and improve service levels. This data can further be used to level-set and benchmark goals and expectations for employees and multiple locations.
Long Range Systems Announces the Launch of Table Tracker 3.0
May 21 14
Long Range Systems announced the launch of Table Tracker 3.0, a table location system that identifies where guests are sitting so restaurants can deliver food faster and generates analytics on operations and service. Table Tracker guides and tracks a guest's order from purchase through delivery, a drastic process improvement from traditional fast casual delivery. The system starts at the time of an order. The customer is handed a tracker that reads a tag at his or her chosen table. The location is broadcast to an order display for food runners to reference before delivering the food. Managers can then analyze Table Tracker reports to measure performance versus goals by hour or day of week, or across multiple locations. Table Tracker 3.0 includes several enhancements over previous versions, including: An iPad interface that can be downloaded directly from the Apple App store; Enhanced reporting and data visualizations inspired by Google Analytics; iPad and web reporting; The ability to export data for further analysis. The Table Tracker system comes with trackers that broadcast the location of the guest, a gateway that wirelessly connects the trackers to an iPad, the mobile app that displays the location of the guests, and under-the- table tags or an above-table tracker dock. Table Tracker also includes reporting and analytics software, an extended warranty and 24/7 customer support.
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