Company Overview of Envision Telephony, Inc.
Envision Telephony, Inc. offers call center agent coaching and workforce management solutions. The company provides analytics, e-learning, full-time recording, identity protection, and quality monitoring software. It offers Centricity, a web-based workforce optimization platform; Click2Coach, training, quality monitoring, and evaluation tool; and Envision Workforce Management, a web-based agent scheduling, forecasting, and staffing adherence solution. Additionally, the company provides software implementation, training, customer support, and business consulting services. Its clientele include Delta Hotels, Bank of Oklahoma, Northwest Airlines, and Lufthansa. The company has strategic partner...
901 5th Avenue
Seattle, WA 98164
Founded in 1994
Key Executives for Envision Telephony, Inc.
Founder, Chairman and President
Vice President of Finance and Operations
Director of Product Management
Executive Sales Director of Western Region
Compensation as of Fiscal Year 2016.
Envision Telephony, Inc. Key Developments
3CLogic and Envision Partner to Offer Enhanced Workforce Optimization for Contact Centers
Nov 12 14
3CLogic announced a new partnership with Envision. The partnership will address the continuing focus on the customer experience movement driving today's business initiatives, as well as the need to derive actionable intelligence from customer interactions and data occurring within contact centers. Together, 3CLogic and Envision will deliver significant benefits to enterprises in search of an advanced contact center solution with the added ability to collect, interpret, and act upon Voice of the Customer (VOC) data gathered during each customer interaction. Both large and small enterprises focused on the delivery of premier customer service and ongoing analysis of each customer interaction and agent performance will benefit from the partnership. Among the advantages, a single integrated contact center and WFO solution, voice of the Customer data and trend analysis, improvements in operational efficiency with multi-dimensional agent analytics, advanced performance monitoring and coaching tools, and enhanced customer experience and retention.
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