October 24, 2016 5:12 AM ET


Company Overview of Envision Telephony, Inc.

Company Overview

Envision Telephony, Inc. offers call center agent coaching and workforce management solutions. The company provides analytics, e-learning, full-time recording, identity protection, and quality monitoring software. It offers Centricity, a web-based workforce optimization platform; Click2Coach, training, quality monitoring, and evaluation tool; and Envision Workforce Management, a web-based agent scheduling, forecasting, and staffing adherence solution. Additionally, the company provides software implementation, training, customer support, and business consulting services. Its clientele include Delta Hotels, Bank of Oklahoma, Northwest Airlines, and Lufthansa. The company has strategic partner...

901 5th Avenue

Suite 3300

Seattle, WA 98164

United States

Founded in 1994



Key Executives for Envision Telephony, Inc.

Chief Executive Officer
Founder, Chairman and President
Vice President of Finance and Operations
Director of Product Management
Executive Sales Director of Western Region
Compensation as of Fiscal Year 2016.

Envision Telephony, Inc. Key Developments

3CLogic and Envision Partner to Offer Enhanced Workforce Optimization for Contact Centers

3CLogic announced a new partnership with Envision. The partnership will address the continuing focus on the customer experience movement driving today's business initiatives, as well as the need to derive actionable intelligence from customer interactions and data occurring within contact centers. Together, 3CLogic and Envision will deliver significant benefits to enterprises in search of an advanced contact center solution with the added ability to collect, interpret, and act upon Voice of the Customer (VOC) data gathered during each customer interaction. Both large and small enterprises focused on the delivery of premier customer service and ongoing analysis of each customer interaction and agent performance will benefit from the partnership. Among the advantages, a single integrated contact center and WFO solution, voice of the Customer data and trend analysis, improvements in operational efficiency with multi-dimensional agent analytics, advanced performance monitoring and coaching tools, and enhanced customer experience and retention.

Similar Private Companies By Industry

Company Name Region
@RISK, Inc. United States
100Insights, Inc. United States
101 Education, LLC United States
10Pearls, LLC United States
10Six United States

Recent Private Companies Transactions

No transactions available in the past 12 months.

The information and data displayed in this profile are created and managed by S&P Global Market Intelligence, a division of S&P Global. Bloomberg.com does not create or control the content. For inquiries, please contact S&P Global Market Intelligence directly by clicking here.

Stock Quotes

Market data is delayed at least 15 minutes.

Company Lookup

Most Searched Private Companies

Company Name Geographic Region
Lawyers Committee for Civil Rights Under Law United States
Bertelsmann AG Europe
Bloomberg L.P. United States
NYC2012, Inc. United States
The Advertising Council, Inc. United States

Sponsored Financial Commentaries

Sponsored Links

Request Profile Update

Only a company representative may request an update for the company profile. Documentation will be required.

To contact Envision Telephony, Inc., please visit www.envisioninc.com. Company data is provided by S&P Global Market Intelligence. Please use this form to report any data issues.

Please enter your information in the following field(s):
Update Needed*

All data changes require verification from public sources. Please include the correct value or values and a source where we can verify.

Your requested update has been submitted

Our data partners will research the update request and update the information on this page if necessary. Research and follow-up could take several weeks. If you have questions, you can contact them at bwwebmaster@businessweek.com.