March 25, 2017 10:22 PM ET


Company Overview of HEAT Software

Company Overview

HEAT Software provides hybrid IT service management and unified endpoint management software solutions for organizations of various sizes worldwide. It offers HEAT Service Management, a premise based IT service management solution; HEAT Cloud Service Management, a IT service management solution for the cloud environment; HEAT Client Management, a unified endpoint management solution to automate IT operational tasks; HEAT MSP Cloud, a service management solution for managed service providers; and HEAT Enterprise Mobility Management, a solution to enable IT organizations to secure mobile devices, data, and applications. The company also provides HEAT Enterprise Service Management, an integrate...

490 North McCarthy Boulevard

Milpitas, CA 95035

United States

Founded in 1989



Key Executives for HEAT Software

Chief Executive Officer
Age: 51
Chief Financial Officer
Senior Vice President of Alliances & Channels
Senior Vice President of Engineering
Compensation as of Fiscal Year 2016.

HEAT Software Key Developments

HEAT Software and Unified Endpoint Management Announces Significant Updates to Three of its Core IT Software Solutions

HEAT Software and Unified Endpoint Management (UEM) announced significant updates to three of its core IT software solutions: HEAT Endpoint Management and Security Suite (EMSS), HEAT Service Management (SM), and HEAT Desktop and Server Management (DSM). EMSS 8.5 delivers defense-in-depth endpoint security with simplified endpoint management, while offering added protection against targeted attacks. EMSS 8.5 further reduces complexity for both security and IT operations teams, optimizes TCO & operational efficiencies, improves visibility and delivers control back to IT. Improvements delivered in the new EMSS 8.5 release include: Smoother integration into existing infrastructure and third-party systems via REST APIs; Tighter security by updating caching proxy and adding a scan archives option for anti-virus (AV) real-time monitoring; Simplified workflow via the ability to add a Custom Patch List to a Mandatory Baseline; and Expanded compatibility via support for Microsoft SQL Server 2016 and Windows Server 2016 along with Ubuntu and MacOS Sierra patch support. HEAT Service Management 201: improves an IT organization’s ability to efficiently manage, deliver and measure the services they provide. New capabilities improve the management of critical projects and portfolios, enhance the user experience and further streamline administration activities. New capabilities delivered with HEAT Service Management 2016.2 include: Improved portfolio & project management, resource allocation and risk mitigation; Enhanced usability with added capabilities for administrators to customize content and layout; Better control and productivity with new capabilities such as improved filtering and administration of tasks and application objects; Improved integration framework to more easily exchange information and tickets with other service teams and IT systems. Connectivity to Microsoft Outlook and Exchange Calendar has also been enhanced to remove the need for a VPN; Increased operational efficiency with control and audit of Amazon Web Service (AWS) instances directly from HEAT Service Management, including user privileges and change management; HEAT Software confirms the security and integrity of its Cloud based service management solution with SOC 2® Type 1 Security Certification. Additional key productivity enhancements for HEAT Software’s UEM solution portfolio are introduced with the release of HEAT Desktop and Server Management (DSM) Version 2016.2. Consisting of ES, DSM and other applications, HEAT UEM is a cross-platform solution that helps manage and secure traditional Windows, Mac, virtual, and mobile endpoints from one unified console. Key enhancements to HEAT DSM 2016.2 include: Simplified client management with a User Centric approach to associate users with their various endpoint devices; Easier administration with an enhanced setup wizard, a policy-based software management framework and increased automation for software and application packages; Streamline Windows 10 migration with a new migration manager, including enhanced support for MS Office (2003-2016); and Increased security with enhancements for software patching performance and packaging.

EiQ Networks Partners with HEAT Software to Deliver Patch Management Cloud Service

EiQ Networks announced that it has partnered with HEAT Software to deliver cloud-based Patch Management. Under terms of the agreement, EiQ will integrate HEAT PatchLink into its SOCVue® hybrid security-as-a-service platform. HEAT Patchlink is the solution that identifies and patches vulnerabilities across the entire organization, supporting heterogeneous operating systems, configurations, and major third-party applications, and all managed through a single console. EiQ’s SOCVue is the only subscription hybrid security as a service platform that combines people, process, and technology to deliver a cost-effective information security program, including: Proactive and Continuous Critical Security Controls Auditing; Fully Managed and Co-managed SIEM & Log Management; Continuous Vulnerability Management; 24x7x365 Security Monitoring by Trained EiQ SOC Security Analysts; Incident Analysis, Notification, and Remediation Guidance; Compliance Reporting.

University of Cambridge Selects HEAT Software's ITSM Solution to Unify Central IT

HEAT Software has announced that it has been selected by the University of Cambridge to centralise IT infrastructures and services across all of its Colleges under one, overarching Service Desk. HEAT Software's ITSM solution will underpin the University's central IT department, otherwise known as the UIS (University Information Services), which was formed as part of a restructure of IT within the University. The new department brings together two independent Service Desks that manage and support a large number of students, researchers, academic staff and administrative employees. A key motivation behind Cambridge's decision to rethink the way that IT is delivered is a desire to automate as much of UIS' processes as possible to drive institutional efficiencies and simplify services. The focus is on empowering the user via the Service Catalogue and reducing manual IT administration, so that IT personnel are able to develop other key services that will increase the efficiency and productivity of the University's central IT system. The move towards automation will also enable all users to have a transparent IT knowledge base at their disposal, as well as up-to-date alerts on relevant updates within UIS.

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