Hotels, Restaurants and Leisure
Company Overview of Edwardian Group Limited
Edwardian Group Limited owns and operates a network of hotels in central London, Heathrow, Guildford, and Manchester. Its amenities include rooms, restaurants and bars, and spa and well being centers; and facilities for weddings, celebrations, and press launches. The company also provides franchise opportunities. Edwardian Group Limited was formerly known as Patentgrade Limited and changed its name to Edwardian Group Limited in March, 1987. The company was founded in 1977 and is based in London, United Kingdom.
9-13 Bloomsbury Street
London, WC1B 3QD
Founded in 1977
Key Executives for Edwardian Group Limited
Chairman and Chief Executive Officer
Managing Director of the May Fair Hotel
Compensation as of Fiscal Year 2016.
Edwardian Group Limited Key Developments
Edwardian Group Limited Presents at Hotel Investment Conference Europe 2016, Sep-26-2016 04:00 PM
Jun 14 16
Edwardian Group Limited Presents at Hotel Investment Conference Europe 2016, Sep-26-2016 04:00 PM. Venue: London, United Kingdom. Speakers: Peter Anscomb, Senior Corporate Director.
Edwardian Hotels London Launches ‘Virtual Host’ Service Designed by Aspect Software
May 9 16
Edwardian Hotels London launched a new ‘virtual host’ service to its hotel guests, designed by Aspect Software. The artificially intelligent service, called ‘Edward’, is designed to deliver exceptional experiences for guests who prefer digital brand interaction. Available at 12 Radisson Blu Edwardian Hotels, including Heathrow and the Vanderbilt in South Kensington in London, the new Interactive Text Response (ITR) mobile SMS service will allow guests to check and request hotel amenities – such as towels or room service, get information about local bars and restaurants and even express complaints – simply by sending a text message. ‘Edward’ will respond within a few seconds. The hotel’s chatbot is a new service and part of a wider project to digitally transform the way that Edwardian Hotels London engages with guests across every touch point, by using Aspect’s cloud-based technology. Edward works by using automated and intelligent text-based interaction, via a self-service interface that is accessible 24/7 and powered by Aspect’s Customer Experience Platform (Aspect CPX™). Guests can use the service to message their requests and get immediate responses. The natural language understanding (NLU) interface enables guests to use natural, conversational language rather than remembering cryptic commands, though the application is backed up with live assistance when needed. Complaints or requests that need a follow-up by hotel staff can therefore be immediately addressed. Guests can even ask explicitly for an immediate callback should a human touch be desired.
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