Company Overview of Aspect Software, Inc.
Aspect Software, Inc. provides customer interaction management, workforce optimization, and back-office solutions through a suite of cloud, hosted, and hybrid deployment options. It offers interaction management solutions that include Zipwire, a SaaS-based contact center solution; Unified IP, a customer engagement platform that manages omni-channel interactions; Outbound Cloud that manages outbound contact compliance; customer experience platform; a voice portal that reduces the complexity of delivering self-service applications; online customer care solutions; Web Real-Time Communications platform that allows businesses to embed audio-only or audio and video conversations; social networks f...
300 Apollo Drive
Chelmsford, MA 01824-3629
Founded in 1973
Key Executives for Aspect Software, Inc.
Chairman and Chief Executive Officer
President and General Manager of Interaction Management Business Unit
Chief Financial Officer and Executive Vice President
Chief Technology Officer and Senior Vice President
Chief Information Officer and Senior Vice President
Compensation as of Fiscal Year 2016.
Aspect Software, Inc. Key Developments
eg olutions plc and Aspect Software Inc. Announce Three-Year Contract with A Social Networking Corporation to Supply eg's Back Office Optimisation Software
Aug 18 16
eg solutions plc announced that its partner Aspect Software Inc. has closed a three-year contract with a social networking corporation ('the client') to supply eg's back office optimisation software. The initial contract is valued at USD 1 million with up to 4,000 licences being deployed over the next 3 years. Professional services revenues will start to be recognised immediately and licences will begin to be deployed from December 2016. There is potential for further licences to be sold in future. The eg operational intelligence software will be used to improve the management of work and resources in the client's high volume, rapidly changing and often-sensitive service request units. Ensuring that social media continues to be a safe environment is a primary driver. The Aspect/eg team were selected following a proof of concept project in which the team demonstrated not just the ability to deliver the solution but a strong cultural fit with the client.
FUJITSU Philippines Partners with Aspect Software
Aug 4 16
FUJITSU Philippines has joined hands with Aspect Software to integrate its workforce management solution on the cloud. The partnership with Aspect Software will enable companies specifically contact centers to optimize their operations and meet customer demands without setting up an on-premise platform. Since manpower accounts for the bulk of a contact center’s expenses, Aspect Software believes that contact centers need to manage dynamic workloads and staffing requirements across multiple skills, channels and sites. The efficient utilization of these resources will go a long way in optimizing business processes and empowering customers. Customers will now be able to enjoy a complete end-to-end cloud portfolio solution, enabling Aspect Software’s workforce management platform to be best delivered by a robust cloud solution to help them drive instant value and boost employee productivity.
Aspect Software Appoints Gene Weaver as Vice President
Jul 26 16
Aspect Software announced the appointment of Gene Weaver to vice president, solution consulting. Weaver, is tasked with the execution of solution consulting pre-sales operations surrounding Aspect’s cloud, hybrid, and on-premises customer experience solutions. Weaver comes to Aspect from Enspire Commerce/enVista where he served as Managing Partner, managing all go-to-market strategies.
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