March 04, 2015 7:13 AM ET

Internet Software and Services

Company Overview of Twilio, Inc.

Company Overview

Twilio, Inc., a cloud communications company, provides application programming interfaces (APIs) to build communications applications. Its products include Voice that allows users to build voice and SMS applications, automate workflows and processes, analyze phone calls, build a call center, and route calls with an IVR; Twilio SIP that supports to add and integrate new applications to existing communications stack; Twilio client that allows browser, phone, or tablet to talk using a data connection; and Client Mobile that enables users to talk on their tablets and phones using their cellular data or WiFi connection. The company’s products also include Twilio SMS that enables to build applicat...

548 Market Street

Suite 14510

San Francisco, CA 94104

United States

Founded in 2008



Key Executives for Twilio, Inc.

Co-Founder and Chief Executive Officer
Co-Founder and Board Observer
Chief Financial Officer
Chief Operating Officer
Compensation as of Fiscal Year 2014.

Twilio, Inc. Key Developments

Twilio Reportedly Wants To Go Public

Twilio, Inc. is seeking financing. According to a recent report, Twilio wants to go public.

Twilio Introduces New Personalized Support Plan

Twilio announced Twilio's Personalized Support plan. The new support offering provides dedicated assistance and improved service level agreements (SLA's) for the most mission-critical deployments of enterprise customers. Developers and businesses with a need for tighter integration and support from Twilio, can gain direct access to Twilio support engineers for more complex deployments and planning as well as faster issue resolution. The new Twilio Personalized Support plan includes: bold24x7 Response: Access to Twilio support staff via both email and phone, 24-hours a day, for business-critical issues with a one-hour service level agreement. boldNamed Support Engineer: Access to a designated contact in Twilio support who understands details such as the programming language and environment being used in order to expedite issues resolution. boldSupport Manager Escalation Line: Direct access to customer support managers for escalation of urgent issues. boldQuarterly Checkups: Quarterly meetings with Twilio support to review use cases, past issues and to assist with capacity planning and optimization for Twilio deployments. The cost for Twilio Personalized Support is $5000/month. Additional Twilio Support plans include: boldPremium Support: The Premium Support Plan is designed for developers and businesses who may not want a dedicated support engineer, but who still want fast response times via email and phone 24x7. This plan guarantees customer support response in one hour or less for urgent issues. Premium Support is priced at $1,500/month. boldBootstrap Support: The Bootstrap Support plan includes response times of two hours or less. This plan is great for businesses that want email support and need a more predictable response time than what is available in the Free Support plan. The cost for Bootstrap support is $500/month. boldFree Support: Every new Twilio customer has access to Twilio's real-time status dashboard which provides the most up to date and timely service health information as well as speedy email support.

Twilio Announces New Capabilities for Customers of its Voice and Messaging Platform in Germany

Twilio announced new capabilities for customers of its voice and messaging platform in Germany. With new capabilities, such as German phone numbers, local language support for messaging and text-to-speech, developers and businesses in Germany, as well as global companies with customers in Germany, can easily integrate voice and messaging into mobile Web applications with a more local experience. Also announced, Addresses API, a new capability that streamlines the process to acquire numbers in all countries, including Germany. These advances further strengthen Twilio's ability to support its German development community as well as the over 400,000 developers and businesses worldwide that leverage Twilio to prototype, build and deploy the communications solutions to meet their specific needs. Twilio's communications platform provides dual-function voice and SMS mobile phone numbers in Germany, enabling developers and businesses to provide a single number where their customers can reach them either by SMS or voice calling. New German phone numbers include local voice numbers, and mobile voice and two-way SMS numbers. Other localized features include: German language messaging support with Unicode, which enables users to send and receive German language characters in text messages. German language Text-to-Speech for automated voice commands during phone calls. Global Low Latency (GLL) to dynamically choose the higher quality, lowest latency media paths for local phone calls. Safe Harbor compliance to meet EU privacy and security guidelines. Additional controls for data privacy with support for fine-grained control over record and content deletion. SMS delivery status API, which provides information message delivery information from carriers in Germany. Addresses API to streamline the process of collecting an address and associating it with each phone number-a requirement for acquiring numbers in Germany. Twilio will also launch a German website and Euro pricing in the coming months.

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